I just had a chat with Tauffiq, he was amazingly supportive and helped me in every possible way.

I have been a customer for years. Our systems are great and we have very good security measures in place. But this Vonage system is constantly being intercepted by phishing SMS messages and then we are being charged crazy amounts for fake SMS messages. And when we highlight the issues to this company, they then put the blame on us!!! And won't reinstate or fix our account! My advice would be to use a different company that can actually help their customers and keep their systems safe. And not just blame the customer and block your account with no notice. You guys have blocked my account, with no notifications, costing my business money AND my account is in credit which you are now holding on to!

Fantastic customer service and very helpful! Samuel was great.

Tuwanada on customer service is a complete time waster. Keeps asking the same questions over and over and not helping or escalating, please investigate this agent. Time of incident 24 Feb 2025 10:35 UK time

Vonage has been a great provide and Kudzai was excellent in assisting and supporting us.

vonage agent Kudzai was very help full with my account questions.

Terrible customer service, rude staff and no one takes ownership on customers order and requests. The staff does not understand simple queries and whenever you contact the all they say is they will look at your request and will get back to you, but no one contacts you back. I would give zeros stars if I had the option.

Support was very good dealt with Panashe, and our concern resolved in a timely manner.

Terrible customer support when anything goes wrong. Online chat do not respond, support telephone number hangs up, online case system does not recognise our account number. I am completely out of options and our inbound calls are not working!

I can confidently say that Vonage is the worst telecom company I have ever dealt with. As the director of a business that relies entirely on the phone—with 6 full-time employees who depend on a working phone system every day—I am absolutely furious. Since 8am this morning, our phone system has been completely blank and inoperable. We've had no response from live chat (their ONLY support option) and no updates on the case we raised. It’s now been half a working day, and nothing has been fixed. The fact that a telecom company doesn’t even offer a telephone number for support is simply ridiculous. On top of that, Vonage is billing us extra amounts, chasing payments for bills that have already been paid, and charging our direct debit without proper authorization. Save every live chat transcript and phone call, because you’ll need proof that you didn’t approve these extra charges. This is the second time our phone system has been down for more than a day. For a company that should know about phone systems, this level of unreliability is a complete joke. It’s costing us more money in lost business than it would have to switch to a reputable provider. I’m moving all my business away from Vonage and will be claiming compensation for the downtime. Vonage provides zero customer support, an appalling service, and a billing team that seems to do nothing but rip you off. Avoid them at all costs.

I just wanted to take a moment to say a big thank you to Panashe for the excellent support during my recent request. From the start, Panashe was professional, friendly, and really helpful in getting my transfer of ownership sorted. I especially appreciate how quickly they identified the issue with the missing signature and guided me through fixing it. Instead of leaving me in the dark, Panashe kept me updated, made sure everything was in order, and reassured me that the process was moving forward. What stood out the most was their clear communication and efficiency—they didn’t just answer my questions but made sure I understood everything along the way. It’s rare to get such smooth and hassle-free customer support, so I really appreciate it! 5/5 Service! Thanks again, Panashe—you made this process way easier than I expected. Keep up the great work!

Had a problem logging in to create a new account, went to the chat facility and spoke with Kudzai, he sorted me out very efficiently within a few minutes after the usual initial security checks.

Samuel was fantastic and quick

I am trying to get a German mobile number for 1 week now, but my emails and Calls are getting ignored.

Samuel assisted with the setting up of an existing phone to a new location. He was very patient and gave great instructions that were easy to follow.

I was initially advised that our business number was set up by the billing team, and they assured me it had been ported over. However, after setting up a direct debit and testing the calls, it became clear this was not the case. Since then, I’ve tried to resolve the issue, but the process has been incredibly frustrating. The online chat and email support seem designed to avoid addressing the problem. Despite escalating the issue, no solution has been provided, and no one has followed up with me. Even the person who set me up has stopped responding to my emails. Vonage is quick to contact you when they want your business, but as soon as there’s an issue, they disappear and leave you stranded. This lack of accountability and support is unacceptable. I strongly advise anyone considering Vonage to be very cautious. Their customer service is severely lacking, and resolving issues is a nightmare.

Samual was very helpful and solved my issue quickly and without fuss - up and working again very quickly. Thank you.

Samuel Rodriguez at Vonage assisted me in quickly resolving an issue we were facing. I appreciate your patience and support.

I've been using this VOIP provider for about 4 years now, and they've been incredibly reliable. They've never let me down. The service is quite affordable and provides a great user experience, especially their intuitive app. On the rare occasions I've needed customer support, they've been quick and efficient in resolving any issues. Highly recommend them!

I had a frustrating experience with Vonage's customer support. I was charged more than the agreed amount without prior notice or consent. Despite several attempts to resolve the issue, including emails to their accounts team and a lengthy chat session, the response was unsatisfactory. Even a simple request to check what I had originally signed for was not addressed. I provided a screenshot to support my case, but it was simply ignored. I repeatedly asked for a review of my existing contract, but the focus was only on explaining the charges. The lack of immediate support and the 30-minute unresolved conversation was disappointing. I expected better communication and resolution from a service provider like Vonage