Harken did an excellent job throughout the entire lease renewal process. Proactive engagement, good communication and execution.

They towed my vehicle claiming they thought it was abandoned and didn't belong to anyone living on site. I produced emails showing that I had registered my vehicle with them. Upon providing proof, they changed the reason they towed my vehicle. Now, stating it was sitting for more than 72 hours straight (in a pandemic) and that violates the lease. I explained the nature of my work and that I travel and they even suggested I provide my work schedule to prevent being towed in the future. Because I was out of town with no way to get my car, it ended up being very expensive!! They will provide no relief whatsoever.

The maintenance service works professionally, unlike the service for concluding lease contracts.

Always available, always helpful. Great customer service.

Rea was super helpful and very quick to respond! She went above and beyond to help me figure out what was going on with the garbage disposal and super helpful opening a ticket with the water heater. She was super informative with everything!

Customer service was very responsive and guided us through the rent extension process smoothly. Thank you.

Althea was very responsive and kind and helped yet our issue resolved within 24 hours.

It seems every year it happened my rent was late to deposit to my account.

Rea Mae Rasonable provided an exceptional level of service and was a pleasure to work with. She took control of our situation and her efforts demonstrated true professionalism. Everything she said would happen, happened, and she followed up every step of the way. Rae was a pleasure to work with.

Helpfull and always available. I worked with Athea and she was very kind. I love that we were able to work things out through text messages. It is a lot easier that having to call every time.

Both customer service and the technician helped a lot on the issue. The problem got fixed perfectly. Many thanks to John and Althea

We reported a possible beehive under our doorstep and contacted OneRent regarding the situation. Althea worked closely with us to help find a specialist and kept in touch during and after the whole ordeal to make sure everything went smoothly. Communication was easy and we feel the issue was addressed with care.

I had a small maintenance fix at my property and Althea Moreno was the agent who assisted me. She kept in touch with me and provided pictures when the job was completed. Great to work with her!

Good efficient service.

Everytime I have an issue, it is resolved very fast. The whole maintenance team is amazing and helpful. You can sure notice the genuineness in their voice and they make sure you are confident and satisfied with your resolved issues.

OneRent Team Has been exceptional on every front with our property management. Their responsiveness to all our enquiries has been one of the biggest plus points!

So far I've been impressed with the service I've gotten from Onerent. They are quick to respond to maintenance requests, follow-up on questions I have for the owner, and are quite pleasant to deal with via email, text or phone calls. It's nicely streamlined and makes dealing with rental maintainance much easier than I've ever dealt with.

Great job and fast response

I have been waiting for almost 6 weeks now to get my Security Deposit back from this company, and all they can tell me is that Accounting is looking into this, and then that the owner will send it back to me directly. I reached out to them a week ago, and I told them that they had up until May 5th to return the deposit before I file in small claims court, but I guess they did not take this seriously, and I will be filing in court. This company is by far THE WORST company in existence, and everyone knows that the good reviews written on this site are by their team members--clearly any educated person would be able to tell that their English is pathetic. I would never recommend this company, not even to my worst enemy.

Run for the hills. RUN. I've been a tenant with OneRent for 6 months and there have been so many issues. The service team is "based" in San Jose but it run out of the Phillippines. From rent payment issues, to maintenance, they have been aggravatingly incapable of response, slow to fix and the app is so buggy that it's caused my rent to be late more than once. When my lease is up, I'm leaving and NEVER working with a property management start up again. Stay away from them My rent is scheduled reoccurring, and Onerent owed me money for a reimbursement. Because my reoccurring payment was $9.75 MORE than owed, I got a text message from accounting saying my rent was late even though I had reached out to resolve the issue days before (no response from them) accounting reached out, and cancelled my payment after I canceled my reoccurring and sent them rent in the smaller amount. A few months ago they couldn’t accept my rent payment because they didn’t recognize my routing number… that was another many hours on hold and emails getting that sorted. I’ve request maintenance for an appliance months ago and they finally scheduled a person to fix it AFTER this review. Not to mention getting the apartment in the first place, where I was on the phone with them to process my application for over 5 hours. Then move in day not having the correct access code, not having the access code for the garage (which had to be given to me by a neighbor) Don’t let their response fool you, the management company of total garbage. I wish I could just work directly with the owner and avoid all of this nonsense with third party. Clearly I’m not the only tenant dealing with this BS, l just LOOK at the reviews. Terrible experience from start to finish.