They took over the leasing management. Renewal was timely, easy, and stress free. I've had a couple of maintenance issues, they responded extremely quickly. On that note, the owner has always been prompt and considerate as repairs are ultimately up to the owner. I saw a lot of complaints in these reviews that really have nothing to do with the management. If you feel you aren't treated fairly, I suggest you hire a real estate agent when rental hunting and assign them as your mediator. Your experience will change dramatically with a realtor as they typically screen their clients first and landlords and prop management companies know this.

The worst property management company on earth. I wish I could give it zero stars.

Please save your time and find a property management company that won’t scam you out of your hard earned money for an application fee on a property that listed but is unavailable…Please do your research before you become a victim robbed out your hard earned money…Listen to me don’t believe them.

Worse place I ever lived when you fear your life this shouldn't be aloud to keep going. Poplar didn't do one thing to help. guns drugs needles prostitution

Same as everyone else. cannot get a response. They confirmed rent increase in November but somehow collected incorrect rent for 3 months. No one wants to pay me the back rent. Breach of contract.

Poplar Homes is truly a scam!! I signed with them Jan. 2023 and finally the contract is up.... thank God! Right from the beginning they could not get anything done. They were supposed to get someone out to take pictures of the property and put a lockbox on the door before scheduling showings. That took over 3 weeks to accomplish and no lockbox was place. They could never find anyone to show the property so they were giving the front door code to strangers and allowing them to walk through unassisted. I ended up showing the property myself and finding a renter without there help. When the sale person sold me their service, I was told that I would receive my rent on the 3rd of the month Guaranteed, even if the renter didn't pay or paid late.(which by the way is in the contract) However, this never happened!! Whenever the current renter filled out a maintenance request it would take months for them to find someone if at all. I found out that after several months of this my renter started fixing things himself! Poplar Homes is still holding my last month of rent and my Security Deposit, and they can't explain why. I implore you, DO NOT SIGN A CONTACT WITH THIS COMPANY. They are a scam!!!

OMG,!!!!! LITERALLY, YOU CANT GET A RESPONSE FROM THESE PEOPLE HOW DID THEY EVEN BECOME A BUSINESS, OR EVEN STAY IN BUSINESS, FROM WHAT I SEE THEY DISCRIMINATE PEOPLE, HORRIBLE Still waiting for a response

I should have listened to the reviews but I thought my experience would be different. It wasn’t. I was crying around my 4th week into my lease from the stress, miscommunication, and poor property management. I documented everything but will spare you those details. Upon move in, my place wasn’t cleaned, there was still furniture left, half of the lightbulbs were out, a really, really foul stench from under the ground, the door handle fell off and I was locked outside my house at 10pm, I was given the wrong mailbox key and had to put my mail on hold and request a USPS locksmith (I didn’t get mail for over 2 months). The carpet wasn’t cleaned but they were going to charge for that upon move out, the water pressure was so low I couldn’t do dishes, my bedroom door didn’t close, the remodelers removed the coax cable so I had to pay for a new install, and several of the outlets in the home didn’t work. Then, if that wasn’t enough, they had me do a self guided tour because their “representative” didn’t show up. No one showed me where the laundry room was (I asked a neighbor, who was suspicious of a stranger asking because of the high homeless population in that area. It was in the basement of a building I didn’t have a key for) and I didn’t know where my mailbox was (it was not where the regular mailboxes were). This was all a hot mess after I moved in. Then to have someone come out to give me the right keys, fix and clean, was a NIGHTMARE x’s 3.A NIGHTMARE NIGHTMARE NIGHTMARE. I’m telling you, it was horrific. The owner was just as bad! This company is a call center in another country. 2 months in to my lease and I was so stressed from their no communication, no scheduling skills and miscommunication that I negotiated to leave. The worst place, worst experience, and here they were charging the highest possible in rent but doing the least to manage it.

This company needs a class action law suite taken against them. They have been scamming people for years now. The reviews I am finding are just horrible!

Been renting with this janky company for 7 months & every month I’ve put in maintenance request for the same issues. THEY/ THE OWNER LITERALLY REFUSES TO FIX THE ISSUES!! WE HAVE NO LIGHTS IN OUR MASTER BATH!! Each month they send out different electric vendor hoping for a cheaper estimate.. we’ve had 5 different vendors come to “evaluate the problem” TF!!!! 7 MONTHS WITHOUT LIGHTS!!! THIS COMPANY IS TRASH!!!

They give the owners to much leverage. Poplar is managing the rental property on their behalf, so the owner should only have a say so in, whether or not they agree to allow a tenant to renew a lease. But Poplar allows the owners to determine the renewal increase amount, which in our case our owners want to go up $300 for another year lease which is ridiculous. Poplar should determine the increase rates based on each states guidelines. Otherwise they have not been too bad to deal with.

This company is THE WORST! Poplar purchased a management company that I used for over 10 years. Immediately things went downhill fast. Their accounting is confusing on owner statements and full of errors. You can't get straight answers from them and you will get charged fees for 11+ months when you remove properties from management. Unresponsive and unprofessional. DO NOT USE THIS COMPANY.

Scammers with a broken website. Everything in the apartment will break and they won't pay a dime to fix it. They will steal your money every chance they get

Poplar is a disaster. If you are looking to rent, go anywhere else. If you are an owner, DO NOT sign up with them. If you are a vendor, do not do any work for them. I am an owner, and they ignored our tenant. When a plumber (Poplar bought the management company which had actually helped the tenant) tried to get paid, Poplar ghosted him, but kept the rent they had withheld from me for the payment! They still owe me thousands, have replied to just two of my many efforts to contact them with promises which were not kept. This has been going on for months. If you are currently with them as a renter: good luck. If you are currently with them as an owner: immediately have your tenant start sending you the rent and start looking for a new company. Once a problem arose for us, it was already too late. And, yes, things were indeed always able to get worse with Poplar.

My new tenants were moving on September 15 2023 (San Diego )I decided on sep 7/ to check the condo myself I knew how irresponsible is that company I called them in number that I had They gave me a code to open lock box but there were no lock box on the door and the door was unlocked I got in I was afraid if someone is inside !!I called a friend join me to get in condo together I was afraid !!!! I called poplar / onerent number right away they said some one will contact me in few hours !!!after two hours finally someone called me back he did not know what to do he was located In Philippine?? And time zone was different !! They said some one would take care of issue shortly but nobody checked the condo !!!the door was unlocked untill new tenants moved in on September 15/ nobody gave them walk through …. Everything was a big mess ! And keep continuing .. finally I terminated my contract I think they owe me all fees that I paid them to manage my property ….

Really really terrible. I terminated service to my rental properties. Different departments kept contacting me, and I have now told 3 different people that I had terminated their service. Inside company communication is nonexistent. They changed the locks on my property to do a service call. Really inefficient.

Poplar Homes is a terrible property management company. I only give them 1 star, because they do not allow 0 stars. If you ever hire them, they will not cooperate when you cancel their services. They have terrible customer service and should not be allowed to manage people's properties. I work for a property management company, HCM Property Management, and I have never talked negatively about another property management company. However, my repeated negative experiences with Poplar Homes compels me to leave a negative review. Our client, a homeowner of 16 properties, terminated his management agreement with Poplar Homes in late August. For the last 30+ days, both the owner and HCM Property Management have repeatedly asked Poplar Homes to provide the information for the 16 properties that Poplar Homes has sole possession of, including the leases, lease renewals, active work orders, tenant contact information (phone, email), tenant ledgers, etc.), and other relevant information. Again, Poplar Homes has the sole possession of all this information; they have never shared it with the owner. Exchanging such information is a normal transaction that competing property managers conduct, since the outgoing property manager solely maintains such information. Both the owner and HCM Property Management have emailed Poplar homes on numerous occasions requesting the information, to no avail. HCM talked on the phone to 5 separate representatives from Poplar Homes, including an Escalation Specialist, and none of them have any knowledge regarding how to transfer the information. During the phone conversations, HCM Property Management had repeatedly requested to be transferred to the representative's manager, but they refused and hung up the phone. My experience with Poplar Home's customer service is the worst customer service I have ever encountered in any industry. It is now the 10th of October and none of our client's tenants know that HCM Property Management is their new property manager because Poplar Homes has intentionally failed to provide the contact information of the tenants. (HCM has posted Notices on the doors of each of the properties and mailed each of the properties the information about HCM taking over the management of the properties, to no avail. The Notices are not addressed to any specific individual, as they probably appear to be suspicious and/or SPAM.) Be forewarned, Poplar Homes is a terrible company. DO NOT HIRE THEM.

Three days ago I listed my condo on Zillow to rent. I got a call today through Zillow from who I thought was a perspective renter. Instead I was met by a Popular Homes employee who did not immediately disclose who he worked for but instead asked about the unit and if I had accepted any applications thus far. He came across as a buyers agent preparing to set up a viewing. It wasn't till the end of the call that he let me know his true intention was to be the listing agent for me instead of doing it myself. The utter lack of transparency and honesty is startling and I am not surprised the ratings are what they are at. Can't even begin to imagine what it would be like to actually use them for property management. Stay Away!!!

ABSOLUTE ZERO. I lived in an apartment under Radius Realty, which was purchased by Poplar Homes. I was kicked out of my apartment (under my name) by an abusive partner. I learned about the change a couple months after and also learned that my abusive ex decided to move in his new gf under my name. Now I am suffering 10fold because the property was under MY NAME now someone else is there and not on the lease. I have been calling every couple weeks for months asking for resolve, but the last lady (just now) I spoke to told me she can't transfer me to anyone because it has to go through review... It has been going through review since I first called months ago, in spring. Please tell me why. Advice for others, do not ever go through either of these companies. They will screw you over and try to spin you around through different people who claim "they can't do anything, and can't transfer you." I want to talk to someone higher up, but these employees refuse because they're told they "can't."

I wish there was a zero to rate the performance of this company. They never return phone calls, they have inaccurate information in the app, they do not make their rent disbursements on time, and they are not accountable for their horrible service.