My family and I were discriminated against by one of the owners they work with because we are self employed. We’ve never had rental issues, we have good credit, no evictions and a hefty savings account. They pretty much said “we aren’t accepting you because of the type of work you do”. That’s wrong and so I wouldn’t recommend a company that does business with owners like that. Thanks

Mixed experience. In general we are happy with the management of our property with respect to tenant issues, leases, repairs, etc. Unfortunately, the administrative experience is not as satisfactory. We find it nearly impossible to obtain appropriate annual detail for tax reporting purposes. This is a very simple report: A profit and loss statement that simply includes Income and expenses and the net for the year. The website is not helpful for this either and navigating it is clunky. I would create it myself if it was available. If I am missing something, I would love to know! I requested this from the person that sent the email re: the 1099 report a number of weeks ago and have heard nothing. My recommendation is to make the website more interactive such that owners can access info, make or print reports, change bank deposit instructions, etc. Some thoughts to consider. Thanks very much.

Helpful and responsive. Kept me up to date as much as possible.

Done very professionally - Coordination with Vendor / Renter and us

Under 60 days till contract end. I had to email OneRent to find out if my tenants had been talked to about extending their lease because no one was reaching out to me about it from OneRent. I got passed from Customer Success to the Move Out Team. One week went by. No outreach from Move Out team. Then I emailed again the next week and no response. I called on the weekend and now down to a little over 30 days before contract end and the person on Move Out team said that the tenants said at the end of December they were interested in lease extension. NO ONE from OneRent had contacted me about it. The OneRent person AGREED THEY MESSED UP and asked for my terms for the Lease Extension. I provided them on that call and then I was emailed the OneRent emails about it. Thankfully the tenants accepted, but I was at RISK of LOSING the tenants because they could have looked else where during that 30 days while waiting for the lease extension terms because OneRent DID NOT DO THEIR JOB that I am PAYING them to do. Then I was emailed the Lease Extension form and it had NO tenant SIGNATURES on it. I emailed back and asked for the signed copy. OneRent apologized and then sent me the signed copy. I should get at the very least a CREDIT of 1 MONTH'S OneRent fee for this BAD SERVICE!! If I didn't reached out when I did the situation could have been MUCH WORSE for keeping the property rented continually.

I got as far as lease in hand before I walked away. We found a place we liked and reached out. They responded with the strong suggestion of applying prior to seeing because it has been getting a lot of attention. Which fair enough, we did. While completing the application they followed up every couple hours asking me to finish it by certain times. Which was weird. Then on tour day we get there and the place was cool and exactly as advertised but had a major issue with paint which we learned from the person on site from Onerent was an issue for everybody that toured and she went on to say that no one had applied because of it. Which sort of was contradictory of the impression I was given. She stated what was included in rent and the deposit amount. We say cool. As long as the paint is taken care of we’re in. We get a call from an agent “Jessa” asking us if the paint was taken car of we’d agree to the lease. We said yes. Eventually the owner agreed and Jessa confirmed with us it would be taken care of. We receive the lease a little before noon, and I get a follow up at 1 asking to have signed and sent back by 5. This was an 85 page document that needed reviewing before over the course of a year I agree to pay $35k. I said no I have to review it. Fast forward to 10am the next day she messages me again saying the lease is only good for 24 hours. I had reviewed it and of course it’s filled with strange rules and a different dollar amount for the deposit. I personally found the tactics to push renters to sign as fast as possible off putting and rude. The amount they hide in the lease agreements, I’d be surprised if anyone got their deposit back at all even if the property is thrashed at the start. You need written permission from the owner to route cable to any place it’s not currently in the house, guests are only allowed to park in guest parking (not your garage if you have one), in a pet friendly place you CANNOT have anyone bring their pet to the house, no stick picture hooks on walls, etc. Perhaps they won’t enforce if you do that all but they can swing in and take your deposit at the end and charge you more. Does not seem renter friendly. Recommend you deal with another company.

DO NOT USE THIS COMPANY. Let me share the highlights in bullet points because it's honestly too much too type. 1) They will keep you on the phone forever - they say a lot without saying anything at all. You will hang up after a 20 minute conversation thinking - what did we just discuss? Likely whatever questions you had prior to the call will go unanswered 2) Everything takes forever. This is a major no-no for rentals, common sense. As a renter myself, when you are looking to move out of your apartment you are likely doing it with at max 1 month to find something. So, when renters start reaching out to one rent - it takes at least a whole1-2 days to set up a time for them to see it (also would like to note - no one physically goes to show them your rental - it's a self guided tour) So if it is self guided - why is it even taking 1-2 days??? It's SELF GUIDED - pick up the phone and tell the prospective tenant to go as soon as they are able. 3) Every time you call them you will speak to someone different. Hence - another reason why you are on the phone forever. You will have to explain everything over again to whomever is available. They will tell you they have "notes" on the call - you will still end up explaining yourself a million times. Things will get missed because one person will say one thing and never follow back up with you, you'll call and then have to do it all over again. 3) They never even found us a renter. With all the "prospects in their system that are interested in your home"...they don't exist. In the 2 months that our property was on the market - they "scheduled" that self guided tour with about 3 people. I put it up on facebook market place myself and got it rented, showing it to more than triple the amount of people than they were able to (also with a full time job - might I add) 4) Lastly, this is our personal experience that really sent us over the edge...Our renter who signed a 12 month lease, decided to break it. Guess how we found out? OUR TENANT! They had already told OneRent - who asked our tenant to provide a letter in regards to their situation. The tenant wanted further clarification on what was needed and wasnt able to get a hold of them so they called me. So OneRent, knew our tenant was breaking the lease and never told us. Now here we are, 1 week until our tenant leaves and we JUST got them to finally put up the listing again (which we had to beg for days to do). This is completely unacceptable - we will now have our place sitting for a month on the market - paying the mortgage out of pocket because Onerent doesnt know how to pick up the phone and do their job. This has to be the worst company we have ever done business with. Also pretty sure all these people you are speaking to everytime you call are outsourced. Not sure where - but they have no idea about your neighborhood - they just get that information from zillow which as a consumer you can do yourself. Do not waste your time, we hired them to take this off our plate and ended up working MORE, wasting our time when we should have just done it ourselves. Not even sure what we are paying them for at this point.

Showed up to view an apartment. After waiting five minutes, wrote them. “Oh, your viewing got canceled. Would you like to reschedule? Available times are from 10am to 4pm!” Checks watch. It’s 10:05am. I told them “ok so how about right now like we agreed to?” Unsurprisingly that didn’t happen.

Everything from start to finish has been so amazing. The help, responsive I received for Jay and everyone else on the Onerent team, has been amazing. It has eased my stresses and made the process great! I sincerely appreciate everything they have done!

I like the maintenance team very helpful and on top of everything Karl is very helpful

As a renter I saw a place I was interested available. Through onerent's web site I set up a self tour, they require a picture of an ID to verify you. I received a confirmation on how to open the lock box on the front door. I get there and the complex is gated with no instructions on how to get in. So my wife, 9mth baby and i make the hike to the other end of the property just to find out there is no lock box on the door or any where around. I call and the office was closed on weekends, it's noon on a Saturday, and asked me to text, which I did, with no response.The walk there and back, with the search for a lock box wasted over an hour of my family's time. I received a text back 8 hours later saying they were sorry, my walkthrough wasn't confirmed, WHICH WAS A LIE. I received confirmation by text and email.

Onerent was our property manager for two years. All their points of contact were outsourced overseas call centers and support was mediocre at best. All the points of contact have been friendly and try very hard — but they often are unknowledgeable and would sometimes fail to understand what we were asking. Sometimes we would wait weeks for a response to maintenance requests. The customer service people were obsessed with getting good reviews and went to great lengths to get them. I wouldn’t be at all surprised if corporate leadership was out of touch with how bad it really is. Property management is a highly customer service-centric business. Why would you think cheeping out your most important role was a good idea? The repair people all seemed to be the lowest bidder. Their first person out would always be handymen (different one every time) who had a 50% chance of actually fixing the issue. Usually the actual fix came with the second repair person they sent after we reported the issues was still happening despite the first repair. I was impressed with the results of maybe 1 or 2 of the 15 or so maintenance requests we made. Their website is pretty bad compared to competitors. Very minimally featured in terms of setting up and splitting rent. Communication is done with one of their crappy pop-up chat boxes. They need some good UX people to get that thing into shape. After our lease ended I found out they still had our bank account info saved months later — absolutely inexcusable incompetence when dealing with people’s financial info. Seems like still had all of our application info saved as well still. I do not trust them to keep this info safe. It’s actually the reason I decided to write this review. I actually had a conversation with the CTO before we signed the lease because I wanted to ask about their security measures to protect my bank info (since they were are startup with relatively inexperienced leadership, I was hesitant) and the CTO told me one reason not to worry about it is that “it’s the same info printed on checks” trying to minimize the idea of the info getting in the wrong hands. I should have listened to that first red flag. Run away from Onerent. Far, far away.

I'm a realtor with Re/Max Gold. I've been trying to make an appt to show a house this fiasco of an app company respresents with no success, all day long. The website is unusable, the customer service line is just a static-y hold that goes on and on and on with no person actually coming to the line. I'm about to tell my client she's on her own with this house, and show her some of the hundreds of other active listings in Palo Alto...The only positive side is that these app companies make me look amazing by comparison simply by virtue of the fact that I'm a human. Low bar.

Great service that is totally worth it. The onerent team is polite and efficient.

Owners beware! Onerent is nothing more than a rent collection company. Due to unknowledgeable staff, inefficient workflows, no property inventory information, and only 1 approved vendor, basic maintenance requests can take up to 2 months to be resolved. Emergencies are not taken care of in a timely manner resulting in increased property damage.

At the beginning I was hesitant to hire One Rent but is been one year already and I haven’t had any Issues and I always get answer. That’s why I’m very pleased to work with One Rent. Thank you!

Awful. Total lack of customer service or accountability. Didn’t provide us with the proper number of fobs or keys and then we had to pay for the new ones. Place was not properly cleaned when we moved in and no recourse. Call centers located overseas who just followed a script. No not do business with them.

OneRent is an awful management company! Do not do business with them! The level of service provided is mediocre, the payments were always delayed, none of the utility bills were paid, the tenants moved out without paying the utility bills and OneRent told me to reach out to the tenants directly. The lack of professionalism is ridiculous and you will end up having to do a lot of the work that should be one of them. If I were you I would hire a different company to manage my property.

Stay away from Onerent! I am a property owner and I have been having difficulties working with them. I had plenty of issues during leasing and very recently with maintenance. Horrible service! Main issues are: (1) No updates on progress - both the tenants and owners are always kept in dark (2) No one takes ownership - they work on some on-call rotation and who ever is online will say next person will take care but no one will own your problem. You will be paying $200 every month for which you won't get anything, you will end up spending easily 6-8 hours of your time. I am seriously considering terminating the contract with them and move to another company which is more local. At least I will have someone to pick call and own the issue. P.S: I wish the Onerent team reads my review and genuinely comment

If I can rate them negative stars I definitely would. This was unbelievable horrible moving-in experience. 1. At the beginning we had two tours with their Agent, we mentioned that we had our own furniture. The agent told us that the furniture in the unit was only for demo. When we moved in, furniture was still in the unit. We had to live with a fill of full furniture unit for two months. 2. I was impressed with Onerent Agent Jay Louie Dy provide so cheap and unprofessional service. I rent the unit had HOA policy, which we should finish move before 3:00 PM; otherwise, the owner would receive the penalty from HOA. We finished to move all our furniture and boxes in the front of the unit at 2:45PM, and we had not key to open the unit. Amazing!!! Called Jay many times, and followed his instruction of how to open the lock box, but failed. Not only we couldn't open the lock box, also, the HOA manager couldn't open it either. Finally, Jay sent someone delivery the key at 5:15PM. From Jay's office to the unit was only 15 minute away. Even though, we had a HOA manager as a witness, Jay still denied of his mistake that caused to violate HOA policy. It was unbelievable that Jay tried to pass his mistake on us. He posted the HOA fines to my Onerent account. I wrote the email with the HOA manager statement, and the picture shows moving finished time. Onerent just ignored my email. If you don't want to make your life miserable, don't rent your place from Onerent and never deal with Jay.