OneRent was prompt in sending early reminders of the lease renewal. They made sure ample time was given to landlord to consider next steps. Tool wasn’t working as expected. I entered the renewal decision in the Tool and I still receive a renewal reminder a few weeks later. I had to re-enter my decision and don’t hear back from OneRent renewal team. I had to send a follow up email to the renewal team to confirm if tenant accepted my renewal decision. OneRent could do better in communications.

Great service! The team especially Jovanny Villalon is super helpful!

Ben in Poplar Homes Accounting does an outstanding job! He responds quickly and thoroughly and follows through to make sure his clients receive the type of service that they expect. As an example of how Ben responds, last month I was very critical of how Poplar Homes handled the rent transfer payment and told Ben I expected to receive this payment in 5 days or less. This month, with Ben’s follow through, the payment was received in two days! That’s great service, Thank you Ben!

Rae was helpful

With Onerent, I always have to double check what they are doing and followup with them myself. Given that I'm based out of the US in a different timezone, this makes it very difficult and also defeats the purpose of having a property management service. For instance, once they tried to make me pay for a damage that was done by the tenant and I had to read them a clause in the lease that they created for me.

The team has been very responsible and always on my side to help out. They have made the rental management experience much easier. In addition, when it comes to working with government to get the support, they have always been very helpful and constantly provided us updates for the progress. I am delighted by this company and the entire team.

The representative kept me up to date and made sure I received info either via text, phone call or email.

I like doing business with this company. The last 2 employees I dealt with were very helpful. They followed through with my questions. They are very thorough & gave me complete explanations. They are also extremely courteous!

nice service. professional customer service.

ALTHEA MORENO is the best customer service person who helped me to get the major repair for the tenant bathroom. Her detail oriented & willingness really make the difference in getting the job done right!

Ariane was great at understanding the situation and following up with me and the building as much as needed to get the issues fixed. I am very satisfied with Ariane’s customer support service.

The issue with dishwasher not draining after the cycle completed was resolved in less than 24 hours from the time it was reported. Thanks to ALTHEA D. MORENO for the quick response and follow up to make sure that the work was completed successfully.

The fence in the backyard blew over at the beginning of February when we had very gusty winds. Althea assisted us in the whole process of coordinating the repair with the owner and the contractor to get the fence repaired. Althea was very diligent with keeping us informed throughout the entire process.

Rea has done the fantastic job. She is very professional and very nice. We are very satisfied with her work.

Fantastic customer care from everyone but Paul is terrific!!! So efficient well mannered making the experience with One Rent or Poplar a pleasure.

Rea was fabulous. Previous experiences with Onerent for maintenance issues were not always taken care of in a timely manner, but they have really gotten better in the last year.

The Poplar property management team is excellent! They are very thorough and follow through with any request promptly.

Horrible experience as renter. Dont rent a property if the property management is onerent/poplar

Althea is the best property manager you can ask for! very persistent and has a feedback loop. Thank you so much for your awesome work!

We would like to thank Dessa for navigating our property through very challenging time - pandemic of COVD19. Our tenants were affected by COVID and Dessa managed situation with assistance applications and communication with tenants and the state very well. Thank you, Rita