Service was great until our subscription was approved then I heard nothing back, I had to check in and follow up with them. We were not kept in the loop at all along the way, I would have expected some updates and information on where my order was in the process, not very professional, felt like they had my money and now I was chasing them. When we eventually got the order the car was a different one than the one I ordered. I was not informed of the change and was not allowed to be part of that decision making process. I have since emailed them asking them follow up questions - I have has no response back from them. Their online system also does not work along with their phone app - I will be cancelling my subscription as soon as the 3 month period is up. I would recommend a different service if you are looking at a car subscription.

1 point for the concept, which is great, and 1 point for the car, which I love to drive, but that is all. The customer service experience was very poor, and almost my worst to date for a service with this kind of value. The value of my individual custom could be more than $12,000 per annum, yet your team were condescending and unable to answer basic questions, including an ETA for the vehicle delivery despite it being already in stock, or the registration plate details so I could set up a toll account. At pick up, the lack of a mutually agreed condition report is also highly concerning.

Purchased a 1 year old car as we are in the country, Arrive to pick it up to find about 30 stonechips in the bonnet which were not mentioned plus 3 very obvious dents in the panels which the dealer claimed he never saw. Lying and Misleading People!!!

Billing method is not consistent. Car is fine.

Have had cars from Carbar for over a year now, almost forgot it wasn't really ours, as it is almost hassle free. Rego, servicing, insurances, included. David Macdonald, and in the past Belle and Osman were all very helpful whenever we had an issue. Highly recommended if you want all the benefits of a good quality vehicle without having to purchase it. And you can change your cars, and with a couple of weeks notice if you are away check it in, and pick it or something else up when you are back, though we have never used this option. It's a different mindset which is now and future looking. It has served our purpose well in the past.

I've had a Great experience with the Carbar team and their vehicles. Car subscription is for me a much better alternative to car ownership. Let's me drive the type of car i want without any of the possible downsides to owning or financing a vehicle.

Very helpful from the get go. They found me a car quicksmart that exceeded my own expectations. Highly recommended!

Great service And love the car it just took a little too long to get the car after I ordered it.

Easy to use, great onboarding experience and responsive customer support for any time I've had questions

Really nice staff, quick response and help when it comes to servicing etc and high quality cars. We have subscribed for 4 months now and may never but a car again!

Service and car are fantastic. Second car from Carbar and very happy with it. Why would you want to own a car when a service like this exists.

I have still not received a refund for being charged twice for the deposit to start off the subscription. Otherwise I think it is great however I will not recommend it to others until this is sorted.

Casey and Rosie two of the staff in Melbourne were a pleasure to deal with. The whole process of identifying the right car and their recommendations were spot on. The all inclusive payment which includes cost of car, rego, insurance and servicing makes life so simple.

I ordered a car in mid Jan (Kia Carnival) in day of pickup when I called to confirm details I got to know I won’t get the car. had to ask several times to get any kind of car in meantime, finally got Skoda Superb, this was a month ago. I’ve written 2 emails in the last 2 weeks asking when will I receive the car I primarily ordered and still no response. I feel ignored. I’m not happy with the service and at this point will not recommend anyone to use carbar.

Fabulous experience, great service and amazing car Thank you

Carbar is great, the company they use for repairs and maintenance is a 2 start.

Good easy option for full package long term hire car, great to have car delivered to me.

Excellent car great organisation o recommend Carbar to everyone out there.

Cannot recommend highly enough!! A very seamless transition from not wanting to own a car to Carbar subscription. No more hassle of rego's, insurance, maintenance, pink slip etc.

Experience was effortless. Approval - Fast, communication was great. Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays. I would highly recommend and I have recommended to family and friends if they are needing a car and wanting a vehicle (great models and car range is impeccable) I applied from Brisbane, Flew down to NSW to pick car up, Drove back to Brisbane (Car had no faults and still doesn't) Everything has been amazing.