The company has been very responsive, proactive and flexible regarding mail order products affected by the strike. No one likes delays and this is not their fault and they are working to making it right without intervention on my part. Much appreciated

I had a disappointing experience with customer support. My package was held up at the airport because Hobbiesville failed to include the required customs invoice. Unfortunately, I had to resolve the issue on my own, which was frustrating and time-consuming. Due to this lack of attention to detail, I do not plan to order from this shop again.

Online ease of ordering. Quick response on follow up - both payment receipt and order number - fast response for item pickup. A1

I purchased sleeved Pokémon booster packs, Lorcana binder, sleeves and a booster box of the newest set on November 8th. I also paid for quick shipping on the items in stock, while the items that we're pre-ordered became available, which at that point then they would ship to me. Owning an e-commerce business in Canada I understand the issues with shipping via Canada Post however, I was not notified my order would have delays until I contacted them (they used UPS not Canada Post to ship so this shouldn't be an issue anyways). I also requested if my items weren't being shipped separately, that I be refunded for the extra shipping which they did no problem. It is now November 18th, my items are yet to be sent out, tracking has notified me that the label has been created but that is the extent of the process so far. The estimated shipping date was November 15th (1-3 days), which we are past now. Not only has it not been shipped, it hasn't been processed. Assuming that it will take the 1-3 days once shipping has begun, this is a 13 day turnaround to receive my product. This is the second time buying from Hobbiesville but the first time that I have been left disappointed by the services. If you know you are going to experience issues and delays, please inform customers prior to, or at the minimum, after the purchase as a courtesy of good business. I have no intent to ruin/tarnish reputation of Hobbiesville, they sell good products. My goal is to share my struggles as a customer and provide feedback to help improve the business.

Great staff helped me get back into Magic and have been coming back ever since.

Good company and works to fix any mistakes that might happen which happens everywhere

Très bon service à la clientèle. Prix compétitifs. Belle variété de produits. Expérience d'achat personnalisé. Je recommande.

Honestly the products are perfect very well wrapped and the customer service is very efficient i strongly recommend

Excellent company to work with. Sent an email and got instant feedback on my order and various solutions to my requests. Will continue to order in the future.

First time visiting the store to pick up an item I couldn't find anywhere else. They were selling it at a good price too, and they fulfilled my order the same day! The store looked great - I'll definitely be back!

Very good customer service and prices 👌

Not one for leaving review but these guys were so amazing to deal with fast shipping fast email pre order never went so good

I don't do reviews but Hobbieville sure deserved this one. Hobbieville staff has been amazing and super accommodating. I modified an order approximately 5 times, and they were supportive and quick with replies (and it was all through email!!) I am very impressed with your customer service. The bonus was their prices were fair market as well. I will definitely shop here again.

They were quick to help me out with my order which I messed up with the address on. The assortment of items is endless, I'm certain you'll find something that fits your fancy. I needed cards to finish building my deck and they had them all in stock.

Great service from the team as well as an awesome selection of cards and good prices.

I've ordered a few times from them. Some Hello Kitty backpack and wallet from the birthday collection. I have a pre-order for some Stellar Crown and Surging Sparks and some Booster bundles and Tins. The prices seem alright or when on sale. I'd buy from them again. Likely more Pokémon sealed products in the future.

Great Customer Service! Diligent and relative quick response. Also prices are unbeatable compared to most hobby shops.

Instant reply when I made a mistake on my shipping address to get it changed to the proper address. Very friendly, and I would highly recommend this store! I will definitely be buying from them again!

Great customer support! Great prices on games too. Would recommend this store.

Great customer service in store and online. They helped me problem solve an online order I was having an issue with in no time. Always friendly and helpful.