Fantastic superfast delivery - all as ordered - excellent service.

I brought two sets of garden lights in two seperate orders both were with me in two days,and royal mail needs a pat on the back as well!

Cherry Trees are lovely,they came on the day as stated,we have 5 grandchildren so spades are at the ready this weekend.Will use this company again,thank you.

ORDERED BULBS ONLINE, WEBSITE SO EASY TO USE, ORDER WAS HERE WITHIN 24 HOURS, FAB.

Mine was only a small order, but it was easy to find what I was looking for. I will surely use this site again.

Ordered a lampost on Monday, it arrived on Wednesday, can't fault that service, first class.

I ordered a Wheelbarrow that was stated as (in stock) on their web site, three days later I get a phone call to say "sorry we are out of stock of this item and would you like to choose another" . Dissapointed as I was, I did find an alternative on their web site and proceeded to order another one, as again it was stated as (in stock) Three days later I get a email to say they are out of stock of this item and will not be getting more stock in between 7 and 10 days! The reason we use the internet to search for various items is to save us time and money. This company will certainly waste your time, which is money !

The service was good the delivery was prompt all in all one happy customer

I ordered a chiminea and some patio planters. I never received a tracking/ consignment number. When I called customer service they told me good had been dispatched, I asked why here was no tracking number and was told "sometimes there isn't one". I waited. A week went by. I called again and was told the planters would be resent, and that the TNT deliveries had attempted to deliver the chiminea twice and failed. I asked why we had no card and was told to call the depot. I called the depot, nobody answered. When I did get through I was told the item had been returned to sender and that my address was wrong. I called great gardens and they said that they knew why he chiminea had been returned, it was because it was damaged by TNT and that their suppliers had told them that. They told me a new chiminea would be dispatched. 3 weeks after placing my order, still no tracking number, still no chiminea, still none he wiser as great gardens customer service line is continually engaged. I have no idea how to get my money back or to get the product I ordered. Incidentally, the planters did arrive in open/ damaged packaging. This business is a shambles, I would recommend it be avoided.

I was very pleased with the ornamental tree ordered online. It was a good size and was received promptly. Fortunately it was packed well as the courier did not follow the instructions on the box, but fortunately this did not damage the tree.

My experience of GreatGardens online is not a good one. I ordered a black sunbed, supplying my contact details at the time as requested on the order form (which suggested someone would telephone me first to ensure I was home to take receipt of the order). Two failed delivery attempts later – and no phone call – I emailed GreatGardens and returned home to a telephone message from a Customer Service Assistant stating the item was “still at Fradley and I’m not sure when it will be delivered – we don’t have direct communication with the Courier – I suggest you phone them direct”. Unsurprisingly, as I work full time, the third and final delivery was failed resulting in me having to make a 12 mile trek to pick it up. Contrary to GreatGardens online advice that you should “check the item before the courier leaves, to ensure it is ok” Yodel - the courier - would not allow me to open it and check it on their premises. Helpful. Having bundled the item into my car, I was horrified to find the item faulty when it was unpacked (the “cord” in the suspension system had snapped). I phoned GreatGardens and was asked by a Customer Service Assistant to send photographic evidence of the damage by email (why??) and that a replacement item would be delivered and the faulty item collected at the same time. This time I changed the delivery address to someone I know is at home this week to avoid a recurrence of a failed delivery attempt. This morning a courier turned up to collect the faulty item - but there was no sign of the replacement item. I mailed GreatGardens to be informed “We use separate couriers for collection and delivery. Your replacement lounger was despatched yesterday and will be with you on Monday. This is being held at the Lichfield Depot.” First of all, where is the apology for the promise of a replacement being sent at the same time the faulty item was being collected? Secondly, how do they know someone will be in on Monday to receive the goods without checking? I have put myself out of any further misery and cancelled the order – this item will be returning to GreatGardens where it can happily collect dust on their shelves until some other poor soul orders it. An appalling experience of a shabby, inefficient online business.

Great service, I ordered an extra large Chimenia from Great Gardens Online. Ordered Sunday and got it Wednesday, great delivery for a large item. they even put it into my garage. The web site is easy to use and very clear, even free delivery. great stuff, well done

Ordered two Venetian style obelisks and they arrived very fast indeed. Good strong product, looks even better than online, sensible packaging and perfect service.

Shipped the goods really quickly. Well packaged, and the wellies were £10 cheaper than the local garden center.

Ordered quite a few planters, they have been delivered on time as ordered - cant really say more!

Do not buy the mixed colour tulip bulbs. We purchased 150 and ended up with majority being yellow and a handful of pink. See Companies response below. It's obviously not their responsibility. Dissappointed. Malcolm Frith Hi Malcolm, Thank you for your email. I can only apologise for this. Unfortunately they are sent from our supplier in pre packed mixed colour sacks, we then take them as we need them for customers. The colours chosen are obviously out of hands. I do apologise once again. Kind regards GreatGardensOnline Hi, I would be grateful for your views and comments. In November last year I ordered 150 Mixed Colour Tulip bulbs from you. Duly received and planted. The good news is that they have flowered however can you kindly clarify your definition of mixed colours. We have a great display of yellow with the odd pink one. Hopefully the attached photos show that probably 75% have turned out yellow the rest pink. We had hoped for a great display of various colours but sadly disappointed. Views? Thanks, Malcolm

Goods were ordered , delivery was given, and goods arrived exactly as promised.

Great service. Great staff. Great trees.

An excellent level of service.Great product.Will recommend to any friends wishing to order online. Thank you. Debby Crewe.

Excellent service with free next day delivery - cannot fault it!