Chen and Marc B were awesome. They were polite, and attentive and resolved my very complicated issue in a detailed and easy-to-understand manner. Not only are they knowledgable about the software, but the actual phones as well. Marc was SO patient with me and walked me through everything step by step and seriously made everything so easy to understand and was just amazing. I greatly appreciated this service in general for what it does, but now I'm even more of a fan because of their fantastic customer service associates.

Such great sevice !

Chen B did a great job of helping me out with my subscription problem.

Very friendly customer service

Tony was very responsive and quick to respond with accurate information.

While the Pinwheel monitoring platform and app ecosystem work well enough (we experienced many of the same glitches outlined in other one star reviews), the phones Pinwheel uses are horrible. Our son has gone through two Pinwheel Slim phones at this point in less than a year. Both stopped working after being dropped on the ground and causing a small amount of screen damage. Both phones had on the screen protector and case Pinwheel sells when they were dropped. The phone brand they use (Blu) is not popular enough for our local phone repair stores to carry replacement screens. Our only option is to buy another phone through Pinwheel - where they will sell you a refurbished Slim for a slight discount if you contact the support team. They do sell a "rugged" phone option, but at this point I have no faith in any of their hardware. I'm not willing to give Pinwheel an additional $250 to take another chance. Buyer beware. When the first phone broke, I suggested that Pinwheel offer third-party insurance for their phones (like almost all other companies that sell cell phones), and I was told that wasn’t part of their business model. I think it is unfortunate and unsustainable that their business model is to ask parents to buy a new phone every time one is dropped. If I can get insurance for a used iPhone at a third-party reseller, Pinwheel can offer insurance for their phones especially when Pinwheel's target audience are accident-prone teens.

My daughter managed to reset her phone and the team at Pinwheel patiently walked me through the process of recovering the phone and getting Pinwheel set up again. They knew exactly what to do and were terrific to work with. I really appreciate Pinwheel and their support team.

Chen fixed my problem quickly and was friendly and professional while doing so.

Very helpful with resolving my issue.

Great customer support. We've had the phones for a year now and it's comforting to know our kids are much less likely to view/experience the things we feel they aren't ready for.

Was able to help me solve my problem. Thank you!

Tony fixed my problem fast and was super friendly!

Tony, was helpful and provided prompt service. He answered all my questions quickly and thoroughly! This is our second phone & plan though Pinwheel! LOVE this company!

The support staff on the live chat was very helpful and when the chat dropped it easily reconnected to the same staff.

Chen was awesome. I had a broken phone that needed replacement. She took my order, placed it with my card on file and had me all taken care of in about 10 minutes. I even got disconnected with her at one point and panicked thinking I would have to start over with someone new, but I told the new person I NEED CHEN and she passed me right back to her. This is what customer service should look like. 5 starts Chen, and 5 stars for Pinwheel customer service

I have been using Pinwheel phones for a couple of years. I reached out today for assistance and, as always, the company is extremely responsive and helpful!

Excellent work. Easy to understand and follow along via text to troubleshoot a phone issue.

Mark was amazing!! Patient, helpful, and literally spent hours to resolve my issue via phone and email! Great experience!

I needed to add a child on my subscription plan and also get an additional device for him. Customer service was easy to chat with and the transaction was quick and simple.

Ems is always so helpful & kind!