I submitted a request for a quote via their website, created a username and everything as required. Never heard an update or follow up. A week later I called the office to inquire over the phone, the attendant said she would look into it and call me back. She never did. I'm trying to spend thousands of dollars here and they just don't seem to want money.

It took a little while to get the contract right, which made me nervous about whether or not everything would go as planned. But our service was great. Drivers were friendly. And the buses were nice looking and very clean.

Have not had any communication except for PromptCharters asking me to rate them. Basically inviting a negative review since they can't follow up on my actual inquiry.

I have yet to hear back about the quote that I asked for. It has been 5 days. I even called back and asked for follow up and was told that I would get an email right way and still received nothing.

Tried to contact company to get a quote. They were not very responsive and when we finally Booked the bus they called to cancel. Very frustrating. Would not use again.

Mf awful b. Alright real talk, these mfs don't even know how to talk!! Customer service? WACK! Availability? WACK! Quote confirmations? WACK! Stick with uber cuz these guys aint it fr fr.

Never got a contract I could sign as the contract never reflected the terms I required. When asked where you located there was no response. Price continue d to increase daily. Planned tour was ultimately cancelled

I tried booking by calling, they told me to send an email in because it’s quicker. I sent 3 emails before calling back and then telling me the same thing. I then tell them I’ve sent many emails already with no reply. They find my name finally and give me a quote for 1600$. I tell them I’d like to move forward. The bill they send me says almost 2600$! Even though it’s about 1000$ more expensive than told, I bite the bullet anyways and send my payment info to them. This was 5-6 days ago mins you. I emailed them about 5 times since looking for some kind of confirmation or receipt to no reply once again. These are the laziest, least helpful people and I would highly recommend going somewhere else for your transportation needs. These people clearly can’t handle what little customer service is expected.

Terrible customer service. Absolutely would never use this again or recommend

Service was great and driver was even better

I emailed 3 times, called 2 times and was told “we will call you back” or “email for a quote. I never heard back. This was over the span of a week, they had plenty of time to get me a quote. Terrible customer service.

Unresponsive for days and then suddenly the quote tripled from the initial estimate. Poor all around.

We had a very last minute need for 3 charter motor coaches and Prompt Charters came through when no one else could! Totally recommend Prompt Charters!

Completely Satisfied Everything went as promised and agreed Plan to use PromptCharters in the future

Terrible. No communication. Completely disorganized and had quotes change every time an invoice was sent.

Excellent Service! Right on time and got us where we needed to be.

They were difficult to communicate with and acted as though I was bothering them by asking for confirmation (which never came). They were also BY FAR the most expensive charter rental in the area. Keep looking and avoid Prompt charter

The company gave me a quote that was within my price range and ended up charging almost double in hidden fees such as an absurd admin fee!

Overall: - Communication was poor - Lack of transparency is pricing made it difficult to know what I was being charged - Driver was nice and professional Customer service was abysmal. They are slow to respond to requests via email, and aren't able to give clear information via phone. When I was finally provided a quote, I was given no information on how to secure the reservation. After multiple attempts to contact the company, I finally received a response and was told the vehicle I received the quote for wasn't even available. After additional back and forth, I received a new quote for something they had in stock, but after confirming the details a few days later, was provided a different amount. I repeatedly asked for images of the vehicle I had secured and the contact information for the driver which was never provided. The driver was nice, so that was a positive, but the rest of the experience was bad.

I never received a quote. I tried to follow-up via phone, but the toll-free phone number provided does not work.