The staff was extremely helpful and friendly. I enjoyed the service a lots

It was a really useful service to bypass all the queues and really make the airport experience a pleasant one

Service is second to none! With two children and BHX security having severe issues with getting passengers through in a timely manner. We turned to FLY-VIP. I cannot put into words how fantastic this service is. Kiera, professional and friendly gave me a courtesy call the day before travel. Met this morning at 04:35am, at 04:55am I'm sitting down having breakfast! Skipped all the queues, only wait was security, which, in all fairness, was only about 5 minutes. Would recommend to anyone. Thank you FLY-VIP.

WOW! unreal experience we were met promptly at departures escorted to check in early 🎉 then escorted though all fast track lanes to security. AMAZING experience amongst the chaos of Birmingham Airport. THANK YOU VIP CONCIERGE ⭐️⭐️⭐️⭐️⭐️

What a fantastic service, we were met at the entrance of the airport taken straight across to check in our bags. Check wasn't even open for another 30 mins but we were allowed to check ours in. Skipped all the queues though security and straight into lounge. Highly recommended. Stress free and totally worth it!!

Prompt and Excellent service. Andy was amazing! He met my daughter and myself at the aircraft and from then on it was a seamless and hassle free process through passport control, security and assistance with luggage. The chauffeur service was great too. The entire process was fantastic and I will definitely be using VIP-Fly again. I would recommend this service 100%. Thank you so much Andy!

Absolutely fantastic service, a great stress free start to our holiday

Andy and everyone concerned made the experience of going from home to Birmingham Airport and beyond a first rate experience. Will highly recommend and definitely use your services again. Thank again

Ibby was an absolute lifesaver, travelling with 2 young kids and the recent horror stories of Birmingham Airport we are so grateful we came across VIP Fly. Ibby greeted us with a smile at the unearthly hour of 3am after his courtesy call to inform us he was in the Novotel lobby earlier than planned. He assisted us with our 3 large suitcases to the terminal. Our journey through the airport was seamless, bypassing all of the queues for bag drop, passport control and security. This left plenty of time to spare to chill out which after all is what holidays are about! We will 100% use VIP Fly again in the future, it’s the best money you could spend when heading away in need of a seamless journey, thanks again Ibby!

Met by bob who was great.

First time using VIP Fly and will certainly be using them again, especially now they are operating out of stansted airport, Steve, the Rep who met us off the plane was first class. As senior travellers, he made the whole experience so easy for us. Thank you steve! Genuinely recommend

Would definitely recommend Takes away all the airport stress Fast efficient and friendly staff

Wow! I was travelling with my 80 year old parents and a 4 year old. Although we're all very used to travelling, the last few years post covid we have only travelled from smaller (relatively hassle free) airports. This holiday was from BHX and whilst it isn't the biggest airport, the hustle and bustle and size was very daunting as I was responsible for 3 people relying on me. I booked the VIP meet and great and cannot recommend them enough. We were met at our car door with a trolley and were whisked straight through to check our bags in. We were escorted past extremely long queues to get upstairs,fast tracked straight through passport control and security with no bother at all. The new security scanners were explained to us in detail. We were sat down and ensured we had a nice relaxing hour before being escorted to our gate. We even had our carry on bags carried on the bus. Our flight was slightly delayed, but our escort ensured we had all the information we needed and put our minds at ease. The whole process was a joy and not the stressful time I had mentally prepared myself for. I cannot recommend this service enough. The quality and customer service was exceptional and if anyone wants a relaxing start to a holiday, then this is the company to contact. I will definitely use them again and they certainly made us feel like VIPs.

Only 4 stars given as we haven't yet travelled. I had problems with the booking website but these were sorted out with one phone call, and, surprise surprise, the call was answered by a human being immediately (no options to plough through!) Very helpful person who followed up my call later to check that all was well. Brilliant service- so far . . .

Absolutely fantastic service.

With 2 children and a lot of luggage the help we received from Andy and his team made the airport experience a great start to our holiday.

A brilliant service from the moment you book to Andy meeting you at the the gate with a brilliant warm anything to help service

All was hastle free and great experience. The call centre was not up to date with the condition and was difficult to get them talk to.

fantastic service

The service provided by Mr. Andy was excellent. He helped me throughout the process, from the air bridge until my valet he was there throughout. I was traveling with a muscle injury and it was very kind of him to take care of my luggages. I would highly recommend VIP FLY if you would like to travel hassle free.