Great service - great product - great price

Our family has been using Perfect Glasses for over 10 years. Great company, great products.

Quick delivery

Good quality prescription glasses at a great price - I can afford to have several identical pairs rather than a single very expensive pair which suits me just fine as I have a tendency to drop/lose/sit on mine. I found a style which I like but even then there are models with small variations to choose from, which I appreciate. It's not a huge downside but I get regular emails advertising a half price sale but on the website there's always a half price sale so that's rather unnecessary and I think it cheapens the perception of the brand.

Fast reliable service. Good range of products. And at a fraction of the price of high street retailers

Quality service at great prices

Glasses were as described and the turn around was pretty quick! Quality isn't too bad. In fact I was so impressed I ordered some in a different style too!

Apart from the glasses being perfect (over half price I would have paid with opticians) the service was exceptional. I've already bought reading sunglasses from this company but needed varifocal as my specs broke. I uploaded my prescription, they sent the chosen specs in the post immediately for a photo to be taken wearing them. I sent the specs back the same day in the sae they provided and received the finished glasses a week later. Highly recommended.

Completely useless. Website says 72 hour dispatch and FAST DELIVERY. I was waiting 2 weeks then got in touch with them and they told me they might be dispatched in another 4 to 5 working days and being shipped from the other side of the world. I then looked for reviews and saw other people were waiting weeks or months so I cancelled my order and wrote a review. They immediately called me offering free glasses if I removed the review. I told them to keep them and suggested they put clear postage times on their website.

Absolutely appalling customer service, its now been 6 weeks from ordering and STILL no glasses! No communication from them either. I had to ring them to which they said they would sort this out and either ring me or email me but they never did either! I will NEVER buy from this company again and I want a refund.

My glasses never arrived which could have been a courier issue not a PG issue. Upon finding out my glasses didn’t arrive via my original trustpilot review I was called by CS and given a swift refund.

Perfect lenses from my original prescription fixed into my CK frames I first bought reading glasses with my Boots prescription when lockdown and I had £450 worth of glasses unavailable from Boots Perfect glasses are great with quotes, updates etc Used them four times

I don't like to give bad reviews but I'm going to make an exception with this company to warn you all. I ordered glasses on 13 March 2023. It is now 3 months later and I still have not received them. The only reason I believe that they are not totally a scam company is that they actually did send me a pair of glasses after about 3 weeks - quite a long wait in itself. Unfortunately, although one of the lenses was correct, the other was coke bottle thickness. I sent it back, corresponded with them endlessly (they never actually admitted they had got my prescription wrong although they had) and here we are 3 months later and still no glasses. They have recently refunded my initial charge but I am still out of pocket for the return postage. They also said they would send me the glasses to compensate me. I am most definitely not holding my breath on that one. Here's a copy of my last email to them: "Hi I have not received the glasses and it is now the end of the week. I struggle to imagine how your company is still in business. How is it possible to receive an order for your primary product and reason for existence (glasses) and still have not have delivered that ordered product (glasses) 3 months later? Is this some kind of a joke? What is the reason? Was it your first order with 2 lenses?" Please do yourself a favour and avoid, avoid, avoid! Let me say that again AVOID, AVOID, AVOID!!!

They are lovely, just ordering another pair

Ordered glasses, almost a month for them to say the frames I selected were out of stock. Felt like a bait and switch. Why advertise inventory you don’t have? Selected alternative frames and it then took ages for them to confirm they had started in the lab. Customer services weren’t very helpful and gave generic answers. Approximately 42 days from order to arrival. Not happy with the product as frames are smaller than expected but haven’t the energy to send back. Previous purchases were fine but won’t order from them again.

I was treated with courtesy and respect. My order was completed quickly and I was kept up to date with its progress. My new glasses arrived on time and are exactly to my prescription. I was impressed with the service and would happily use Perfect Glasses again and will recommend them to my friends.

My glasses arrived safely after a small glitch. They are a perfect fit and very stylish. The prescription is perfect and I love the modern colour of the frames. I can recommend this supplier without hesitation, both for price and efficiency..

Excellent, friendly, and personable service from the company when my glasses ‘appeared’ delayed (thanks to Royal Mail strikes). And of course the glasses themselves are exactly what I wanted. Thank you for a an excellent all round services, I will be recommending to friends and family that they consider Perfectglasses when considering purchasing glasses in the future!

Great prices, quality glasses & straightforward ordering process. I am very happy with my prescription glasses, which were excellent value.

Fast and positive response to my customer service query. Stress-free resolution to my problem and I now how the excellent quality glasses I purchased. Will be returning with further orders. Thank you Perfect Glasses.