Please support your local optician rather than using Perfect Glasses. It is only after you have paid online that you discover the business is managed from outside the UK (even if it does have a physical presence in LE12). I had sent my favourite glasses for reglazing, following the instructions to the letter. After waiting for many days for any sort of acknowledgement or progress update, I started contacting the company. I received the same bland response every time, usually after a major delay. I had to do all the chasing; at no point was anything ever volunteered to me. Halfway through the dialogue I had to send a copy of the postal receipt to prove that I had in fact sent my glasses to the lab. Luckily I had a photograph of the receiving staff members signature, otherwise I believe I would have lost my glasses and my money. It was only when I started suggesting a refund after several weeks that anything began to happen. In fairness, the eventual reglazing had been undertaken well and the glasses were (unusually I understand) sent back by next day delivery. Please support your local optician - the savings here are just not worth the hassle and stress.

Bad communication , I have sent email about returning my glasses twice, no advice how to return, no steps to follow online, no address , no return form inside the parcel, not even copy of the order. I have been advices to use this website and I’m disappointed, as I have lost £100 . For sure won’t be shopping there again and won’t recommend to anyone.

Good quick service but I was disappointed with the range of large glasses, they all seem to be for little people. The fashion now is for large lenses so I am surprised you are not keeping in with this fashion.

It takes a long time for the glasses to arrive as I am still waiting for mine but apart from that, I have very few complaints.

Website is easy to navigate. Glasses well priced and a good selection of designs. Arrived quickly. Overall a good service.

The glasses are extremely affordable and come in so many varieties.

Easy and straightforward transaction with comprehensive updates on the process throughout.

Quick and easy to purchase. Good quality glasses

Good quality unbelievable cost 100% satisfied

Extremely happy with my purchase! Fast delivery and great quality specs 😊

Excellent customer service , fabulous glasses and speedy delivery

Great value good service. Will use again

In 2022 we have bought around 8 pairs of prescription and polarising glasses. The service has been 100% great! Good products, great staff - what more can you want.

Need spare pairs of glasses as my autistic grandson loves to grab them, don’t want to spend too much but want good quality..,hot exactly what I needed.

Very big choice of frames in good price, easy to order very good communication with customer service

Perfect transactions ...would use again...thank you.

Update: I received a phone call from Perfect Glasses to inform me that my order was delivered, and they wanted to confirm thises and to make sure I was happy with them. I am thrilled with them. They explained the issue they were having with their courier, and the delays made sense. They have also offered me a refund for all the issues, and I am very grateful for that. Everyone I spoke to was always very polite, friendly and tried to be very helpful. Glasses: The glasses themselves are great. The quality and the prescription are perfect, especially because both eyes have different prescriptions.

Ordered up frame but not in stock ,eventually got them - advise on buying, if in stock, waiting time? Thanks, Brendan.

I love the range of glasses and the excellent price range. Very happy with the glasses I received 😊

Great glasses, good service. Value for money!