DO NOT USE THIS COMPANY Morgan Clark use poor quality Contractors, i had a flood in my home, the water tank burst causing water to flood through the whole of the first floor landing to the ground floor. The landing ceiling was supposed to be replaced, the Contractor patched up the ceiling hoping that it wouldn't be noticed,thankfully it was and replaced after contacting Morgan Clark. The whole house was supposed to be decorated in Diamond Matt (very expensive but perfect as we have children and its hard wearing}, only to find that the Contractor had left the empty pots of the cheapest Emulsion you can buy. Since the work on my home was completed i have had a leak in my bathroom. Morgan Clark refused responsibility and sent the Contractor out. I was then told that i need to fit flooring down and then the leak will stop. As i believed them nearly two years later and the leak has now began to get much worse and water is dripping through my lounge ceiling down the walls, according to Morgan Clark this is not their responsibility. They vett the Contractors and i did not have any say in the choice of Contractors so i believe that Morgan Clark are responsible for the shoddy workmanship. The bath has been fitted so close to the wall that the water is leaking down the bath of the bath and has been for nearly 2 years, only when British Gas came to inspect the leak did i realise that i had been completely mislead by Morgan Clark and the Contractor involved and the damage that they have done. Morgan Clark Contractors also fitted LED downlights without changing the dimmer switches so that they are compatible,they now all flicker constantly. I will be contacting the Ombudsman tomorrow, I look forward to your response !

The service we received from Morgan Clark was absolutely outstanding from start to handover of the property. From Pino’s appointment as our representative with the insurance claim our journey to restore a fire ridden building was on the right track. Throughout the whole process we were updated very regularly on the progress of the restoration and any queries we had were dealt with respectfully and promptly. Both Pino and Sarah were excellent in all the contacts we had with them and the team they built around them to engage in the rebuild from Bedfords to Direct Building Services were of the same calibre. They complimented each other really well and the end product was transformative. We cannot praise their work and workmanship highly enough which was reassuring for us since we had never been in this situation before and we consider ourselves very fortunate to have had access to the professionalism and quality of all the team that Morgan Clarke assembled to complete this project. We cannot praise them highly enough and would highly recommend them to anybody finding themselves in this situation. We extend our grateful thanks to you all Pat and Frank Wharton

Having Morgan Clarke represent us changed our lives during a very difficult time. Our loss assessor Martin Chapman and the team behind him worked tirelessly to make sure our claim went as smoothly as possible.

Until I had a serious house fire in May 2019 I had no ideas that companies like Morgan Clark existed. But let me tell you when your world has fallen apart the last thing you need is to be dealing with Insurance companies because to be blunt they are a nightmare. Morgan Clark provide a no cost service to yourself to liaise on your behalf with the insurance company and to provide the highest quality support and services including building, surveyance and decorating. Throughout the process they chase insurance companies for payments on your behalf and ensure that you get the maximum satisfaction out of your policy. Sarah Lohan, Pino Musso and Robert Godlonton were the main team who supported me from Day one when I sat on the wall outside my house covered in soot and just cried. I cannot speak highly enough for the service, professionalism and going the extra mile they provided. If you ever find yourself in an insurance nightmare such as Fire and Flood please please please contact Morgan Clark. You wont regret it.

Following flooding in November 2019 which affected my home, business and the entire village I realise how very fortunately I have been to have had my insurance claim handled by Martin Chapman of Morgan Clark. Upon meeting Martin I knew immediately that I was in a very safe pair of hands; Martin has vast experience and knowledge of the industry. At what was a stressful and emotional time Martin acted swiftly to commence my claim and it was his immediate advice as to next steps and actions I should take to prevent any further damage to my property that has enabled me to minimise the amount of time my business was closed. Even when water levels were too high to allow vehicles into the village, Martin went above and beyond to ensure he attended to view the damage and to get the ball rolling on my behalf with the insurer. It would have been impossible for me to have dealt with this claim myself and I owe an enormous debt of gratitude for the professional, efficient and friendly service provided to me by Martin and his colleague Sarah Lohan. At no time was it necessary for me to request updates on the status of my claim as Martin and Sarah were proactive, ensuring I received regular progress reports. Martin’s calm approach and reassurance that I could contact him at any time should I have questions or concerns was appreciated. I always felt my claim was being dealt with as their number one priority – which is exceptional when the number of claims being handled simultaneously is considered. I cannot recommend highly enough the service I have encountered. Hearing from my neighbours how they are battling to deal with their claims I realise how very lucky I have been to have such true professionals acting on my behalf. I would be very happy for Morgan Clark to release my details to anyone requiring a point of reference regarding Morgan Clark’s services. An enormous thank you for your first-class service Martin Chapman and Sarah Lohan!

Had a fire at my business premises and didn’t have a clue how to deal with the claim. David was brilliant at handling my claim, he got me the maximum claim I was entitled to under my policy aswel as loss of earnings for over a year until the business was up and running and earning the same sales previous to the fire. David always kept in touch to let me know the progress of my claim via email or telephone. I had so many other things to deal with and hiring Morgan Clark to deal with my claim took a lot of stress off me. Hopefully I will never be in this position again but if I was I know who to call. Thank you Morgan Clark and especially David Kelly.

We cannot recommend Morgan Clark highly enough, the service they provide in often devastating circumstances is absolutely first class. When we encountered resistance from our insurers after significant water damage, we contacted Morgan Clark, who instantly responded and started to take control of a very distressing situation. Their support, professionalism and expertise in dealing with the damage and the insurers ensured that the claim was successful and the subsequent restoration works completed to the highest standard. Martin Chapman who handled everything for us, was an absolute superstar from start to finish. Martin's experience in handling all aspects of the process end to end was greatly appreciated as he navigated the often complex matters with all the parties involved. Martin was always on hand to answer any queries, deal with any concerns or issues arising and dealt with us with kindness and patience whilst also handling the insurers robustly and deftly. I cannot overstate just how important Martin and the Morgan Clark team were to reaching a successful conclusion and we are in no doubt that without their expert help things would have been very different. The contractors (JNS) who carried out the restoration works were absolutely excellent and the standard of their work is of the highest quality and my wife and I are delighted with the finish and the overall outcome. I would not hesitate to recommend Martin personally and Morgan Clark to anyone considering using their services plus JNS, they are all first class and have our eternal thanks for everything that they have done for us.

Morgan Clark helped me immensely after a fire at my house, i was introduced to Martin Chapman at the start and he help me through a very difficult time in my life till everything was resolved, he was always available to contact all through the process .I would recommend Martin and this company to anyone in the same situation.

We had the misfortune of having a serious fire in our house last year, your first reaction is to think how am I going to deal with this, am I adequately insured, It will take forever to sort out and I’ll be out of my depth haggling with insurance people. Then I met Paul from Morgan Clark, he put my mind at rest and introduced me to Martin Chapman. Martin and his Team then took control, sorted us out with temporary accommodation, sorted all the insurance side of the claim and then the rebuild of our house Morgan Clark are like a middle man between you and your insurance, they involved me every step of the way, I really don’t know what I would have done without them, they were brilliant and I now have a lovely new home If you are unfortunate enough to find yourself in my position, get in touch with Morgan Clark, it will be the best phone call you ever make

Having never had to deal with anything like this before, I found it daunting to say the least. The whole process was handled for me, and I was kept up to date with progress and reassured when I thought things were not going well. I'm certain that I would not have had the outcome I did without the hard work and diligence from Martin, who I felt really went 'the extra mile' for me; he even secured compensation from the insurance company for me, due to the fact that they had dragged their feet and taken a ridiculously long time to bring things to a conclusion.

After having the devastation of water ruining my kitchen and parts of my living room I was given Morgan Clarke's number. As always with anything to with insurance or claiming I wasnt going to call...Thankfully i did and i can only say how easy it made my life letting Morgan Clarke deal with my claim. I was in good hands from the start, very professional, curtious and well informed at every point. I had no hassles with trying to explain how it what happened as Morgan Clarke dealt with everything I have nothing but praise and gratitude towards them for their help and efforts. Highly recommended if you want a professional company to help you. Many thanks Chris

They lie, they cannot be trusted, they have no respect for the law or for their customers and their property. I am an elderly lady, living alone at a remote location. They turned up at my property in force and bullied me into a panic attack by wrongfully accusing me of being responsible for their own wrongdoing and taunting me with the recent death of my brother. They told me that I and my animals would have to go and stay outside over several months in the middle of winter. I would have to use my electric drier for the animals outside, When I said we could not possibly do that as I would be electrocuted, their agent said, 'You are so negative!' In the 15 months since the fire at my property, they have not produced a single legal option to do repairs. All they are interested in is trying to force me into paying them over 30,000 pounds [for doing nothing] and then organising the work myself. They have tried to force me into using illegal businesses, operating outside the law. They have come up with extraordinarily cruel ideas [the words of DEFRA] for my animals , which would almost certainly kill them and leave me liable to certain prosecution and imprisonment under the Animal Welfare Act. They have said in writing that killing my pets to clear the property is what they expect. In the meantime, I am living in a burned out house with no lights, no heating, doors and windows that do not shut, no TV, no cooker, no washing machine etc. The only thing they have done is to organise people to clear and dispose of ruined items. This firm cost so much money that Morgan Clark informed me that there would not be enough money left to buy new furniture. These people had a great time throwing my things [that they had been told not to touch] out through the bedroom windows to smash to bits on the road below. They smashed to pieces totally irreplaceable things of my mother's. All I have left is a few fragments of broken pottery. Have they apologised? They have not. Have they offered me compensation? They have not. All they have said is that it was my fault. Avoid them like the plague. They have no interest in helping with your insurance claim. All they care about is doing as little as possible to claim as much of your insurance money as possible, leaving you very short of the sums required to restore your property.

Avoid these and others like them at all cost, corrupt, false, unreliable, are just some of the terms used to describe them. I was unfortunate enough to employ the services of Morgan Clark in 2017 after suffering a major house fire. Believing them to be helpful at such a distressing time was a huge mistake. It was soon apparent that there own interests and that of their 'so called' approved contractors took president over ours. These people and others like them are despised by insurers for reasons that are now apparent. For anyone unfortunate enough to find themselves in a similar situation my advice would be to avoid these people at all costs and deal directly with your insurer yourself.