I am extremely disappointed with this company. They received my payment almost a month ago, yet I still haven’t received the pan. I reached out two weeks ago to request a refund, but they have yet to process it and they do not intend to from their replies! This issue is unacceptable. 28 days wait, with no mention of this when you make the purchase. I regret not reading the reviews in the first place.

Great quality item

Great service and pans even better that expected, delighted.

Although expensive the quality of these products is second to none however the customer service and speed of delivery is poor and I will think twice about about purchasing any other items. A little strange Samuel Groves send out a request via Trust Pilot requesting feedback on the item approximately 21 working days following purchase. This request gives the impression that the item has been dispatched.

I bought a stainless steel casserole pan. Very well made, great heat distribution, it looks like it will last for ever and I have no inclination to buy another non-stick pan. Also made in Birmingham, UK.

I buy British whenever I can, to support British companies and to cut down on my carbon footprint. Everything I have bought from Samuel Groves is of excellent quality and built to last. I placed my order online on a Friday and it arrived the following Monday. Great service.

Made in the uk quality - fantastic product that will last a lifetime

Nice smooth pan surface - tri ply stainless steel - no non-stick coating yet cooks non stick provided ingredients properly stirred. High sides make for easier stirring while cooking

Placed an order on 15th Jan and advised that there is a 28 day delivery window. Heard nothing for 28 days. Emailed for an update and told they would get back to me. Nothing. Emailed again for another update, and told again, they will get back to me. Still no frying pan or update.

Customer service started responding to my emails after negative review in trustpilot. That is not very good attitude. I hope company improves that policy. Initially I got a very pleasant hint that company has distributor outside UK (which covers Germany and some countries in Scandinavia), but I didn't get any further info about that. My feelings about customer service are still mixed so I am currently rating company at 3/5. Sadly I don't have any Samuel Groves products in my hands (as shipping to other EU countries appeared to be very pricy and I was denied to get further info about possible distributor in other EU countries) so I can't comment about product quality. I am rating only customer service :)

Arrived within stated time, longer than most places but these are made to order after all. The quality of the pans is unreal, up there with Le Creuset but better in many aspects. Can’t fault the product or service at all. Super happy with my purchase.

I own a 30cm seasoned carbon steel frying pan and a 20cm classic stainless steel for over 2 years now and it’s the worst pans I have in my kitchen and can hardly use. Food sticks every single time followed by hours of soaking it to remove debris and even then because I only use non scratch sponges there’s always still remnants of food after cleaning. I have classic 3 silver saucepans as well and they perform slightly better, though I only use more of boiling. I have £10 non stick frying pan I actually found to perform better with no sticking whatsoever

Excellent product, quickly delivered and made in Britain!!

I ordered a full set around a month ago. I understood that you need to allow 4 weeks delivery which is fine but you get zero replies from Samuel groves. I sent an email just to ask for an update but I wasn’t even extended the curtesy of a reply. They were fast enough however to take the money. I really wanted to buy a product made in England but I feel let down by poor customer service

Placed an order on the 24/11/2024, still not delivered, Two emails sent with no reply, three messages left on an answer phone , no response, please will someone at least give me an indication of a delivery date.

Bought for Xmas present. After purchase they say will be up to 28 days (ie mid/late January). In response to an email they now gaive an ETA in excess even of their nonsense 28 days. And to add insult to injury, they ask for a review of the purchase they still haven't sent. This review obliges this request!

High quality and English made. Will be buying more soon.

Really pleased with my frying pan - been a pleasure to cook with and beautifully made. Despite my ordering only being a few days before Christmas they managed to get it to me before Christmas day too which was an unexpected pleasure. Will be building my collection of their equipment for the foreseeable future

What a great product and company. Great communication after ordering, shipping super fast and a very high quality product that is a pleasure to use and feels like it will last a lifetime.

Order did not arrive in time. I specifically asked for order to be delivered no later than 22nd December. As they arrived after that date I now have to Post parcel to London at my expense to my son. as the order was very expensive, I find your service very poor.