This company has made me realize that I will no longer be going through partner websites to find a cheap flight. This company is the worst. Hey great idea, let's close down the call center and just communicate through emails, who thought that this would work? When I emailed before I got the reply that changes must be made through the actual airline and after 4 hours of waiting to speak to someone for the airline they said I need to do it through Vayama or there would be a $50 charge for each ticket that is being changed. Thank you Vayama for tacking an extra 200 dollars to my trip because you shut down your phone lines. Unbelievable. Here's an update: The email I received said they can not help me change my flight because the system erased all customers and flights and are unable to add customers to it. So, my information was erased and now I'm forced to pay the $50 charge for each ticket. Pointless company, go elsewhere. Better yet, go through an actual airline.

Don’t keep waiting for that refund. It’s not coming. They make you wait a year from the date of purchase so that you can’t get your bank involved. Get your bank involved right away! Even if they say it’s processing. They stole $990 from me. Honeymoon trip got canceled due to COVID and they kept my money. Disgusting. I travel often and I will not be using Vayama ever again. You can bet none of my friends or family will either.

Betrug! Behalten einfach das Geld wenn Flug ausfällt ohne irgendeine Erstattung oder Gutschein oder sonst was. Lasst bloß die Finger davon!

Hola, compre 2 pasajes por vayama en septiembre 2020 desde SCL hacia Miami,después de varios cambios por fecha, la aerolínea ha cancelado el vuelo y ahora no tengo con quien comunicarme para poder reagendar mi vuelo, me hicieron llamar hacia Inglaterra y el número no existe. Si alguien pudiese darme algún contacto por favor!!

Buenos días. En días anteriores hice la compra de unos tiquetes desde México hasta Colombia, al principio pensaba que me habían estafado, no me llegaba el código de reserva llegó hasta el otro día y luego faltando 5 días para mi vuelo me di cuenta que el nombre de mi hija no estaba completo mandé correro y me contestaron .... La verdad sufrí mucho por qué pensé que me habían robado, pensé que cancelarían mi reserva, pensé que por el error en los datos no iba poder viajar.... Pero todooooo salió muy muy bien, al final de todo llegué a mi destino llegamos bien, llegaron mis maletas, la verdad pensé que sería una más de las que robaron pero déjeme decirle que vayama me cumplio con todooooooo. Gracias.

You will not find a less helpful travel company. Their customer service strategy is designed to evade and avoid contact with customers. Once you book a flight, you will find it impossible to make any changes, or speak to a customer service rep. I booked an Air Canada flight through Vayama that was ultimately canceled, and Air Canada notified me via email that they are offering refunds. Because I booked through Vayama, I have to get the refund from Vayama, who refuses to acknowledge this.

We are sending this mail to you, because in the past year you made a booking through us with Blue Air booking which was canceled, voluntarily or otherwise, because of the COVID-19 pandemic. First of all, our sincerest apologies for our delay in sending you a specific message about your booking. Over the past few months, we have made every effort to get refunds on Blue Air tickets and we will continue to do so. But until this date, Blue Air is temporarily not processing any refund requests at this time. This situation is very frustrating but unfortunately, we cannot change it. After your purchase with us, the ticket amount has been transferred to Blue Air. As we will not receive a refund from Blue Air in the near future, we cannot refund your booking at this time.

I bought 3 tickets from this company and without no explanation they decide to change my connection flight from a 2 and half hours layover to a 12 hours layover. My book was booked two months prior to the departure day and now a 10 days before my departure they changed it to the 12 hours layover. The worse part of all is that the flight that I supposed to be flighting still available for sell. This company needs to be reported to the better business bureau and have their licenses removed and unable to operate.

I bought 2 tickets through Vayama last year in June. Got email from the Airline that my flight got cancelled. I emailed them as no phone calls accepted . they said they could not help until they hear from the airline. I bought another ticket directly with the airline for a different date and travelled. I have been going back and forth for 11 months through emails. . after call the airlines numerous times, as they refused to do , I received an email of full refund of my tickets from the airlines.After sending Vayama a copy the email, they accepted to cancel the tickets I bought and they would start the process to refund me. the Airlines started the refund to them for the payment on September 14th, 2020. and they still say I have to wait . Never Vayama again . It's been 11 months. I paid and did not use the service. the airline cancelled the flight , not me. So why Vayama keep playing games and don't just return what we paid ?

Do not buy through this website! They do not redound your money! They have awful costumer services! Do not use this website!! 😡😡😡😡😡

Son unos estafadores su página me pidió datos y al momento del pago quedó en blanco, me robaron, y se disculpan con correos, son terribles son estafadores no se dejen engañar, ni enviándoles los documentos del pago lo admiten, se hacen ricos con dineros ajenos.

I will NEVER ever use Vayama again. My flight was canceled in April in Athens due to Covid. I communicated with them immediately and was reassured at that time that I had until December 2021 to use my so called reservation. I’m stuck in Greece. Now that I’m fully vaccinated they sent me the email I copy pasted on this review. I will be contacting the better business bureau to report them for fraud. First they told me they would contact me with details as to how I can claim the refund or voucher. I never heard from them. Then they said I needed to contact the airlines, which I did and was informed that vayama took payment for this reservation therefore vayama must refund the amount. Then I get THIS email today. I never removed any account with vayama nor did I request that they just keep my money. CONTACT THE BETTER BUSINESS BUREAU AND HAVE THEM INVESTIGATED. THATS WHAT IM DOING! ​Dear Mendy Unfortunately we cannot retrieve you booking anymore. This is the result of a request you submitted to us which was executed accordingly or you removed your account in our "my account" environment on our website. The consequence of this action is that we don't have access to your booking anymore and because of the GDPR regulations it's not possible / allowed to reinstate this. We kindly advise you to contact the airline, explain the situation and request the airline to change or cancel/refund update your booking. ​ Kind regards, Vayama Customer Service

Cómo puede aparecer que es Excelente, esta agencia es una estafa son solo boots automáticos estafadores ladrones de hicieron millonarios robando

Son lo peor, ladrones y pésimo servicio al cliente, no vuelvo a comprar en ninguna agencia de estás. Engañan y no son de fiar

Buenos días, Mi nombre es Sammy Nelson Sevilla Salazar y estoy solicitando se me haga el reembolso de mi dinero de un viaje que ustedes no me permitieron realizar el día 9 de Mayo 2021 sin razón algúna. Por favor solicito el reembolso de mi dinero lo más pronto posible. He enviado varios correos y no me han respondido... Aconsejo a que no compren ningún tiquete por medio de esta agencia.

Don't book through Vayama. Due to Covid and restrictions the flight had to be cancelled. Since over a year we are fighting for the refund with no luck and only bad excuses.

My flight was cancelled due to COVID March 2020 and now, May 2021, I am in the process of receiving a full refund for a flight I had assumed I had lost $700 on. Truly grateful for the customer service 🙏🏻

Me cobraron dos veces el precio y no me dan codigo de reserva ni nada.

Hace una horas compre un boleto se genero el cobro de tarjeta pero nunca me llegó la corfirmacion del viaje.

buenos días compre 3 pasajes a peru, decontaron la compra en mi tarjeta pero no me llega el número de reserva. por favor alguien que me ayude