Great price compared to other sites and no charge for quick shipment!

Customer service provided by Faith was beyond exceptional. And Grayson's prices were the best we could find online. In January 2022, we wanted to place a substantial (nearly $7,000) order for Copeland furniture using the Make Offer option on Grayson's website (Copeland is excluded from Grayson's standard discount promotions, which was 10% at that time). We asked for a 5% discount but Grayson responded by offering us a 10% discount instead! Who does that?!!! Unfortunately, in August 2022, 3 items arrived direct from Copeland damaged. We filed a claim with Grayson, accompanied by many photos as requested. Faith, in Customer Service, handled our claim efficiently and to our full satisfaction, ordering replacements for 2 pieces that were damaged beyond repair and giving us a reasonable discount on another item that suffered minimally visible damage. The replacements arrived in perfect condition. In a separate order in 2022, we purchased a Copeland table. When the piece was delivered, we were unhappy with the appearance of some of the pieces of cherry wood Copeland selected for the table top. Faith attempted to get Copeland to replace the top but Copeland refused. So, Faith offered to order a new top from Copeland (and a slightly larger size that actually worked better for us) for a very minimal price, with Grayson's customary free shipping. The new top was much more attractive than the original, so we wound up better off with the larger table for a minimal upcharge. Congrats to Faith and Grayson for turning an unsatisfactory experience into an overall positive result. We would definitely order from Grayson again.

Easy Fast transation

Garbage. DO NOT order. DO a google search and find a reputable company like Wayfair to order from. My furniture stated 2-3 weeks shipping BEFORE I ordered. 2 months later, still not shipped from the warehouse. The customer service rep, Wendy got even more confused and delayed my shipment. It arrived damaged. I requested the refund 5x!! What kind of trashy company is this??? Seriously, save yourself the time and money.

Excellent product pictures. The product pictures gave multiple angles and were extremely important in making the final buy decision. We could tell from the images that the product was well engineered and fit our needs.

Timely and prompt responses on my inquiries which matters to me.

Fast and easy check out!

Communication about my order is excellent!

Your company helped me replace 4 elevator lobbies that were flood due to hurricane Ian. So glad I found your website on line.

Mora was very helpful and courteous!

great company

Excellent Customer Service!! Thank you!

Great service with salesmen that accommodate your request to ensure satisfaction.

The customer service person was very helpful. I had never bought from this company before she explained everything well to my satisfaction

I love the great communication and the wonderful prices!

I needed a designer table. I liked Table Dark Espresso. By the way this table was 15% off. I ordered it. Delivery arrived 3 days later. I assembled it without any problems, there was an instruction, but I didn't need it. This table fits perfectly into the interior.

The table is beautiful and exactly what we wanted. The delivery was on time as well.

Just made purchase. Experience was great. Easy to navigate. Hoping for same through delivery process.

The company will take your money and not deliver your furniture. No inventory an can’t give you an estimate of arrival. No true to customer.

So easy to work with. We will be back!