I bought a beautiful console from Grayson. The console was packed extremely well but there were some minor flaws that I discovered upon opening the packaging. I followed their claim process and submitted lots of required photos and information. They promptly provided a partial refund to compensate for the flaws. I was happy with the resolution and will probably buy from them in the future

I was looking for a coffee table that I saw elsewhere, saw that Grayson Living carried it. I had time to wait until it went on sale, was pleasantly surprised with the price. I put my email address and a request through the chat feature as it was after hours and got a reply from Chris early the next day with all the needed information. I was able to place my order very easily with the link from the email.

Very easy to order online. Beautiful photos of the furniture and the quality. Can’t wait until my new bed arrives.

I purchased an expensive coffee table from Grayson Living and absolutely had a great experience. I have to admit I was somewhat nervous reading some old Yelp reviews online but decided to take a chance as I liked the piece of furniture so much and couldn't be more pleased. I used the chat feature on their site to ask about the color, weight, etc. of the piece and they couldn't have been more helpful. I purchased the white glove service and just had it delivered today. It looks amazing. I would definitely buy from them again.

I sent in an offer on a piece of furniture and it was accepted with a slight discount. Very nice. I had some questions in the process and I promptly received answers via email. It was a seemless and pleasant experience. I have yet to receive my purchase but I'm sure it will come as promised when promised. I am in the process of a house build in need of many furnishings and I will come to Grayson Living first for all my needs.

Good experience so far, however, I can't give a true experience rate until product is received. I've only placed my order, on-line, at this point.

Grayson Living is always great. We’ve order several times from them and always been happy with the experience. Customer service is also great when I’ve called with questions and once canceled an item due to back order time frame. We’ve ordered things with them for about 4 years and will order again in the future.

Did not receive a confirmation email nor any additional communication even though the expected delivery time has passed. Unable to look up my order number on the website. Update - costumer service over the phone is fantastic. Delivery has been set up now, and delivery delay was just 15 days.

Very good customer service. I requested for a discount and they gave me the best price possible for a high quality bed.

I was impressed with this store. When I had a question, I called and a live person at the store answered immediately, and he was very helpful. Communication throughout the process was great, and the furniture item was elegant, high quality, and exactly as pictured. Reasonable shipping time across country. Very satisfied with my experience.

Angela is great to work with. She makes everything so easy.

During our home remodel, we have purchase a lot of items from Grayson Living. Each experience has been exceptional. The people are friendly and very helpful. The ease of doing business with them is what makes the whole experience enjoyable.

Takes too long to get what you ordered and paid for.

I had several problems, that your customer service rep, Ben,resolved each and every problem. He has patience, followed up with a phone call to me, and resolved each and every issue. He truly knows how to take care of your customers, which is a rarity in todays world. He deserves a promotion.

The company uses Metropolitan Warehouse for delivery that has a 1.5 star rating on average of 700 reviews. You are much better off ordering the same merchandise through another site or dealer. They lost my merchandise, and required me to make no less than 10 phone calls to straighten out.

Really $49.00 for shipping and it takes a week and a half just to get it shipped? Horrible service

Easy to order online. Always professional and courteous.

Competitive pricing and order follow up.

Great customer service!

Shipping is a bit excessive!!!! Would not have ordered from you!!! Greedy, Greedy, shame on you!!!! Waiting to hear from you re reduced shipping fees?? You say that, but there is no way to respond to you!!! Why don't you just do it???