This is the absolute best company! They’ve kept me in the loop on my orders, they honored a price reduction when I found a lower one from another company. I will definitely use them for any of my furniture needs!

Your representative was knowledgeable and efficient.

I was very happy that Grayson excepted my offer for the console I wanted. It's on back order but I'm still excited to get it in a couple of months. They responded quickly and answered all my questions in a timely manner. I'll post again when I receive it.

I ordered a number of glass art pieces and am very pleased. The order got a little complicated because they were shipping directly from different vendors at different times. Some items had been discontinued but were still on the web - site. I'm still waiting for the last piece- 3 months later. I'm fine with that as Grayson had promptly communicated that to me. My only reason for not giving you 5 stars is the accounting. I never received an invoice and the amount that went on my credit card did not match my original order. When I asked for an invoice I got a letter from the accounting department that did little to clear up my questions. I figure I'll wait for the last piece to come in and see where we stand. Otherwise everything was lovely, well packed and the process smooth.

I canceled my order number GLV10713 after I received an email saying the items would have to be back ordered and I might receive them in several months. I was told he charge of my card had not been processed and the order would be canceled. However, this morning I see the charge has hit my account. I am not happy.

Ordered Bernhardt East Hampton Night Stands and Dresser Easy process thus far coupled with best price. Will see how delivery and condition of product upon delivery goes.

So far communication has been excellent! We eagerly wait for the arrival of our office desk!!

Prompt communication and excellent price and as expected COVID delays - looking forward to receiving my order.

We ordered Hooker Furniture Dining Room Ciao Bella Spindle Back Side Chair x 4 in Speckled Gray finish with hand-distressing. They are so beautiful and made very well. We couldn’t be more pleased with them. As far as customer service and shipping, I would give 10 stars if available. We were a little nervous ordering somewhat expensive dining chairs without seeing them in person and sitting in them, however our fears were needless. The chairs were exceptionally packaged and the company notified us about the shipment when it was ready to ship and again after they shipped and the delivery company called to set up delivery also, as one box was a little torn, the delivery guy waited for us to check and make sure there was no damage before leaving...very considerate. These were packaged so well, however, I think they could have been dropped from an airplane and been just fine. Our overall experience was absolutely awesome. Even when there was originally a slight delay in shipping and we called the store, they were very kind and answered our questions! You can’t go wrong ordering from Grayson Living! We will be ordering more furniture this next year after building our new home.

Ordered two chairs and they were perfect! Ordered a sideboard for dining room and the hinges were damaged, not the fault of Grayson Living, but probably damage was done on dock or at some point in shipping. I was hesitant to take delivery but Grayson's assured me they would send replacement hinges, along with refunding me $125 in case I needed a repairman. It took a fairly long time to get the hinges but GL was very good at keeping me updated. When ordering from them, you need to read their return policy and they make it very clear on their website that there is a stiff penalty for returns and restocking. I totally get this but just be awware.

Grayson Living provides excellent customer service and the best option for LTL shipments (large furniture items) that I have found online to date! Their shipping rates for LTL are also the best I have found! They offer quality product lines and wonderful promotions! Sign up for email notifications so you don't miss out!

The delivery was all sorts of jumbled. Dates off, no idea when, it was pushed back, and then it came ahead of last anticipated schedule. The delivery guy dropped off the box at the end of the driveway on top of snow while it was raining out. Fortunately the product was fine and matched my expectations.

So far the customer service has been great. I have t received the merchandise yet so can’t speak to the quality.

My favorite brands at excellent prices. I am a repeat customer at Grayson’s. Best website, best customer service and shipping. I would not be redecorating during a pandemic without Grayson’s. I have purchased dining chairs by Bernhardt, a table by Caracole, a centerpiece by John Richard and everything is beautiful and arrived perfectly. I am currently expecting a console table by Caracole and a bench by Bernhardt. Shop here.

My highest regards to Teresa from Grayson Living. She went above and beyond to help me with my order. The world needs more Teresa’s. Thank you for everything.

Delivery was on time - I believe it was even a little earlier. Barstools were beautiful and looked exactly as described. I was very happy with my purchase

I ordered a leather chair and will not get it until March..due to Covid but Graysons customer service were excellent. I would purchase through them again.

Very responsive & helpful via email! Answered all my questions without any pushy sales pitch. Monica was great.

Grayson had a great selection of rugs for us to choose from for the space needed. Easy ordering although delayed by a few weeks from the original order date. This was emailed and I was given the choice to wait or cancel. Rug is beautiful. Color slightly different in natural light but works in the space as planned. My first time using Grayson and will repeat.

Great Customer Service