Mark & team were very professional, friendly & efficient! The product & after care service are also great. We will be ordering more from FWC Ltd.

Great customer service! spoke to Mark who guided me through a minor issue we were having and resolved the issue efficiently, on the spot, over the phone. Thank you Mark

I seldom take the time to write reviews, but on this occasion, I feel compelled to share my dismal experience with this company and their substandard coffee machine. Consider this a cautionary tale for any potential buyers. I was initially swayed by the promise of a 3-month warranty and an attractive 100-day money-back guarantee plastered all over the company's website. Yet, these assurances quickly unraveled into a hollow commitment. After purchasing the coffee machine, reaching customer service became a herculean task, with phone calls going unanswered, forcing me to resort to the slow and inefficient alternatives of text messages and emails. This lack of responsiveness began shaking my customers' faith in my business, which relies heavily on prompt service. When we finally managed to get the machine up and running, it broke down miserably after a mere 29 days and serving only 50 cups. Desperate to have it repaired before a special event scheduled for the following week, I was given an appointment with an engineer the day before the event. In a turn of events that can only be described as infuriating, the engineer was a no-show with zero communication or apology. Scrambling to find a resolution, I discovered that not only was the engineer "too busy," but the necessary part had just been ordered – causing further disruption to my business. Upon requesting a refund, which I am entitled to under warranty, the 100-day money-back guarantee, and the 30-day Consumer Rights Act in the UK, I was met with a barrage of excuses from the company's representative, Mark. Initially, he claimed a refund was only possible if the machine was unused – a blatantly illegal and illogical stance, considering the purpose of a warranty. After seeking legal advice, I confronted Mark about his unlawful actions. In response, he conjured up a new excuse, citing "electrical anomalies" and blaming an unsuitable power source, despite their own engineer performing the installation and checks. Now, almost three weeks after the machine's breakdown, I am stuck in an exhausting loop of email exchanges with no resolution in sight, and my business continues to suffer. My advice to anyone considering purchasing from this company is simple: DON'T. Their after-sales service is non-existent, their warranty and money-back guarantee are nothing but empty promises, and their business practices are unethical. It's companies like these that tarnish the marketplace with their disgraceful customer service. Save yourself the trouble and invest your hard-earned money elsewhere.

With other companies I've had difficult experiences when they don't turn up, or start charging for things that never happened, or have their engineers come without warning and then leave because they have a different unit logged on their system. Filtered Water Coolers communicate clearly, arrive when they say they will and make sure the equipment is working how I want it to. Highly recommended.

Excellent efficient service.

Excellent service, provided tubing in short lead time.

Really great and quick service, regular communication with Mark throughout the whole process, Courtney did a great job with the installation of our water cooler. A big thank you to the whole team for all their help!!

The T3 boiling tap has transformed our dealership. With its sleek design and instant hot water, it has significantly improved staff efficiency and customer service. A worthwhile investment!

Thanks Chris and FWC team for making my purchase quick and smooth. The AA water cooler is doing fantastically in our new office! Keeping us all cool and refreshed whilst making our number plates :)

Thanks to the team at Filtered Watercoolers, especially to Courtney who helped to fix our machine today. I highly recommend FWC if anyone is thinking of getting a water cooler, as nothing is to much trouble for them from implementation to trouble shooting!!

We needed a small water cooler for our workspace, due to the space Chris mentioned a table-top would be perfect. We went for the B6 in the end, we are so glad we found FWC as they were the cheapest and most efficient hydration company we have come across. Cheers guys!

Exceptional service. Highly recommend FWC for all your hydration and refreshments needs. Great team with tonnes of experience and knowledge.

Thanks for hooking up our office with the B4 table top water cooler. We wanted it fit in just before Ramadan and Chris made sure of this. Highly recommend the guys over at FWC!

Amazing service from FWC!!! I got recommended by another local company who already purchased a coffee machine from them. We really love ours! Staff can’t get enough of the bean to cup experience.

I recently purchased a water boiler from FWC and I couldn't be happier with my experience. The water boiler heats up water quickly and efficiently, making it easy for us to prepare tea and other hot beverages. Solid 5 stars!!

I recently bought a snack machine from FWC and I'm impressed. It arrived in great condition, is well built, and offers a good variety of snacks. Customer service from FWC has been excellent as well. I highly recommend them for anyone looking for a quality snack machine

Thank you guys! Chris was absolutely brilliant during the whole process. Absolutely love our new vending machine in the warehouse! Definitely will be using FWC again for all our hydration needs.

FWC team have been fantastic in helping me choose the right water cooler for my office. Mark showed me a range of water coolers that would suit best, in the end I went for the Borg B4. Thank you once again guys! We love it!

Came here to say that Chris provided an outstanding service. I wanted a water cooler for my gym and wasn't sure on what to go for but Chris advised on the best product and service plan to get me up and running. He was happy to answer all my questions and I never felt pressured to buy. I would highly recommend filtered water coolers based on the service provided by Chris and the business.

Was an absolute pleasure start to finish with my purchase thanks to the help of Gurps and his professionalism