The filter has now arrived and I can't thank the staff at Filtered Watercoolers enough for resolving issues with UPS quickly and efficiently. The filter is good, easy to fit and delivers exactly what it says it will do. I recommend them.

Only brought some cleaning wipes but very much wish I'd used this co to buy the water cooler. Excellent communication on all levels and very prompt delivery.

Get what you need no drama

I ordered 1 water filter 3M on the website paid with Paypal and charged 7€ for shipment and was asked an extra 15€ for true delivery cost for France! unacceptable ..

very good service and advice 5 stars

I needed a replacement cartridge for our drinks dispenser and visited FWC's website. Whilst browsing a text box popped up offering help. As I wasn't sure of model numbers I entered into dialogue and my questions were resolved very quickly. I received a quotation moments later then placed an order. It was about 3 pm. The filter arrived next morning before 10am and was on the machine and working 1/2 later. Many thanks to Sue for her help and knowledge. Would recommend and use again

Excellent service and aftercare. We have booked 6 monthly services on the basis of how efficient they were. Many thanks

I purchased over the telephone a water cooler £345 Installion charge £95 Free next day delivery as standard £0 Grand total £440. I spoke to Mark (the director of this fraudalent company) and he took my card details over the phone for £440. No invoice or literature at sent or emailed as I bought in good faith. Not every scam artist would set up a fraudalent company with water coolers surely. So I check my account a little later and notice £528 debited from Filtered Water Coolers. I phoned him straight away and was told we will stop the order from leaving the building and refund the money. After waiting a week , still no correspondance and no refund. I then get a phone call from the 'secretary'. Your water cooler is still here, what do you want us to do with it? I simply explained its not my water cooler, its yours as I did not agree to pay £528 for it and the order was stopped the same day and awaiting refund. Long story cut short, their response was 'being in the UK and the UK law says they have to add VAT, as a customer I should have known this. Also a 15% RESTOCKING charge will need to be applied. The cost of him arranging the delivery will need to be fully paid for. And now that it has passed 7 days, I am entitled to nothing as the distant selling regulation period has passed. This petty thief does not know what going to hit him. Credit card company has been informed. Solicitors have been informed. And to be honest I may go and say hello in person to the twitt as well. I like his reply defending his guilty concious. I would not recommend anyone to touch this company with a barge pole. Oh, and his greediness has lost out on my business which consists 6000 employees. This man tries preaching to me about HMRC and tax. What a joker. Get a life and start a legit business without trying to rob pennies. It loses you pounds in the end.