Fast efficient service and provide great coffees

Great service very fast from ordering to goods being delivered on site. communication throughout. Would recommend to anyone looking for filtered water solutions in their building.

Great support. Had a problem with a machine, Michelle sorted quickly and the new part delivered.

Very helpful I was kept informed at all stages.so pleased with my purchase.

Do not use, give 6 months notice of your contract they still charge you 6 months from the end of your contract, then charge you for dismantle and collection, just a money grabbing company

After setting up our headoffice with 3 water coolers, vending and coffee machines we decided to use FWC across our other sites as the service is second to non, Mark and his team ensure we are fully stocked up and if anything needs changing he will ensure its dealt with quickly. I would highly recommend FWC on price aswell as service.

Initial contact and support was great. We did experience similar issues over the VAT disclosure a miscommunication on carriage charges / price matching. Our issues were sorted out amicably in the end.

Do not use this supplier to buy your water tap... there are better companies that will give you a fair price without all the sales tactics. They have typical low end sales account managers, sending out quotes showing £0.00 Vat reeling you in with low costs to break the news at the end that you would have to add VAT. My initial request to quote for a Titanium Hotspot was ignored by one of the account managers Mark McDermott for weeks, so gave up the chase after emailing and calling into the office... he eventually came back with a quote and then followed up with a call 2 weeks later sounding somewhat desperate, with a 20% off discount the manufacturer was offering at this time, “for one week only”. I explained to him I had already purchased the HotSpot and what I had paid for it, but he assured me that all I would only have to pay was what he had quoted, and guaranteed me he could get a better price. He suggested to return the one I had bought and he would send out the product straight away as it was in stock. I am so glad I rang back after checking the small print on the quote that stated all prices were actually ex Vat, before returning the one I had purchased... the response was “yes there would be vat added” despite of his initial assurances. Reminding him of our previous conversation and his assurance on cost, I expressed my disappointment and at this stage he hung up! If you are a typical genuine consumer don’t get yourselves involved with this company.

Fast delivery which was great - thanks

The engineer was very tidy, very professional and nothing was too much trouble and he even left us a spare carbon water filter so we could refresh or exchange the filter for our tap before the next service should we feel it was necessary, my wife and I would definitely recommend Filtered water coolers to my friends and family.

Great company to work with. Their experience shines through, excellent service and wouldn't hesitate to recommend

Customer of mine purchased Watercooler from Amazon and arranged plumber to install backend. Unfortunately, didn't go to plan compounded by the fact, the watercooler was faulty. Skipped Amazon (returned product) and contacted FWC directly who didn't hesitate in helping us with our dilemma. Within days, FWC sent over a new unit followed by an engineer to setup the plumbing, install & test machine with additional ongoing support. Many thanks to Yvonne, Mark, and Stewart.

Good after sales service. We bought a Borg and Overstrom U1 in 2016 unfortunately something went wrong recently and it was making a strange noise so I contacted Mark at FWC and I sent a video of the noise. From that they were able to diagnose a fan going wrong and within a week it has been replaced and once again the machine is working well. Thank you FWC and Gary the service engineer. Nice work.

Great service and they do what they say. My fit was a difficult one as there is only a one metre cellar height to connect water, which was several metres away. However, nothing was too much trouble for the installers, Stuart and his helper. Totally happy with the service and my Borg & Overstrom.

Average at best. Slow to respond to clients, as the other reviews suggest. You need to keep on top of them to get a response. We have a corporate account with them through Central Mailing Services Limited, x4 water machines, one coffee machine and one hot tap.

Order seems to have been lost in transit twice over the last Month. Called filtered-watercoolers.co.uk multiple times and each time I was told it would be with me in 2 days. Terrible customer support and unit has not yet been delivered. Almost a month waiting for a unit with little or no reply from filtered-watercoolers.co.uk EDIT: Machine finally arrived after good bit of back and forth with staff and they did make it all good. Would give them another chance as supplier next time.

Professional services with quick respond!

Very reliable and efficient friendly service .go Bananas Hair Go

Failed to service water cooler and change the filter for two years. When we tried to cancel the contract they edited the manufacturers specification sheet so that it said the filter life was 2 years and not 6 months.

Great service and Mark was more than helpful