It has been two and a half weeks since our contract started, and we still don't have internet. They say they will be able to tell when they are going to install it by the end of the third week. Edit: They were quick to contact me after this review amd sent a 4G wifi module. After another week of waiting, the wired router arrived. I do not understand why sending a router takes 3 weeks. They said it's because "an engineer visit is required at your property", which was clearly not the case, because in the end, we received a router that just needed to be plugged in.

Pretty good I guess

Easy to use interface and ability to forward saved information for other other tenants made signing up super fast, did it whilst waiting for a mcdonalds

Very easy to set up and clear. Good for students

Easy to get a quote and a simple process to start our gas, water, electricity, TV licence and broadband.

Extremely helpful in urgent situations

Huddle was efficient and easy to use throughout our tenancy

On the more expensive side but great choice for student moving in together for the first time.

Good easy to use.

Don’t go with huddle, it’s worth the extra hassle to just sort all your bills separately. Trying to get a hold of anyone over email is a nightmare, the graphs are inconsistently incorrect yet are never rectified despite emailing multiple times (unless the energy allowance is EXTREMELY low for a 4 bed property which I doubt). Billed extra at the end and also charged for a full months bills AFTER I had confirmed multiple times over email that the contract was ending (the girl on the phone was great in sorting this issue but the company on a whole is a joke, AVOID!)

Easy and saves the hassle of chasing up housemates. Good communication.

Huddle has been very good for me and my housemates to split our bills without having to think about it every month. They even pay you the difference between what you pay for and what you use at the end of the year. The only slight drawback is that the wifi they set up through Plusnet has been slow and unreliable.

Easy to sign up to. Well explained

Helpful and friendly emails, also the staff were able to answer any questions we had when we rang the number we found online.

Had multiple issues with the company through out the year: consistently voiding bills, delayed responses to requests and limited usage warnings.. they allowed us to somehow consume twice the annual gas for a household sometime within a 6 month window with no warning. Overall the company left me dissatisfied with this year but as most people do, we are remaining with them for simplicitys sake. Surely it'll improve... We were entered into a deemed contract for the property of the back of an old account that was left opened by our housing agency for 2019/2020 and even though a remedy was given in the lower tariff options, we were being billed on a business tariff and due to contract delays from our housing company and correspondance from huddle coming 2-3 months after our contract start date via post. As to which they asked us to join their service instead of informing us of the open contract with the bill. Once we signed there are now conflicting issues in the accounts and we are being chased for not providing meter readings during a pandemic when we didnt even know huddle had existed and who to send them too. We are unable to even know this bill could be occuring and the previous account was ended on an estimated reading between huddle and our bills inclusive housing company. This grey area has caused me as a customer great discomfort and tainted my view of the company. They have been generous in return by changing the contract type but it would be hard to bill a residential household on a business tariff... I appreciate the response from huddle but context is key and in this case we as tenants have drawn the short straw. All the tenants in the house now have a large bill to pay at the end of our contract to resolve this issue after months of inaccuracys and results from 2019 being used to generate averages and the eternal battle to change the average usage graphs.

Very happy with the service provided.

Just as I expected it to be; quick, efficient, and straightforward. I'm using it for university and its very useful because its nothing to worry about.

Great energy supplier, no problems throughout the year ! :)

It was relatively straightforward to set up the account for my uni house and we are pleased to have chosen Huddle. Each housemate has a standing order to pay their monthly instalment, which makes it very simple without the need to divide the cost of bills between us each month.

soooo easy to set up