Never had a problem with huddle only thing is the wifi is not great. I did get the money back in good time at the end of my last contract .

Great customer service, quick at answering any questions and never had any issues, also very reasonably priced and we received a refund at end of contract for underusage!

Good communication and really helpful

Customer service is great! have been with them for my previous 2 tenancy’s now and have been great at helping out and getting the best deals possible!! would definitely recommend looking into!!

Moved into a new property nearly 3 months ago, switched the existing provider which happened to be an account manager style provider (The Student Energy Group) to Octopus and had no problem at all. Payed all my bills for the duration in which they were switched and have continued to pay my existing provider. 3 months later, I start getting letters through my door from Huddle billing me for short periods (literally like 1st Oct to 3rd Oct for a small amount and another period of a week the month before). I contacted them, told them I had never interacted with Huddle in my life and had paid all my bills with the existing provider when moving in. Not only did the customer support agent threaten me saying If i was the tenant, i'd be liable and that i could go to court... but completely ignored the fact that I had no account open with them previously. They then said there was nothing they could do and that i'd have to contact Octopus. Upon contacting Octopus, they confirmed that the switch from the student energy group had happened literally as expected (I have documentation for all the switch and the bills paid to both Student Energy and Octopus). When contacting Huddle again, they tried to get me to give them my info so they could make an account which I obviously told them no and that they'd need to chase it up with Student Energy. I then contacted Student Energy just to make sure it had all gone smoothly to which they had confirmed that all the correct bills were paid and that the handover to Octopus had been completed. Student Energy had also told me their service runs by handling the bills for students, so they do work with Huddle but Huddle clearly hadn't done their job. If i could rate this company negative I would. Never dealt with them in the past and all interaction with them has been them trying to get me to chase things up... I'm not doing your job Huddle. I will be putting in a complaint about the threatening remarks from your customer support agents.

Unresponsive, didnt answer the questions asked, gave incorrect information. They need training!

The company’s customer service is excellent.

Signed up for utilities from a student house, since tenants didn't know each other, it was easiest way for us all to sign up and pay individually. Good customer support and responses when emailed and asked for help. User-friendly website/app and easy to see the contract and what is being paid for by who

My experience with Huddle has been great overall. The customer service is responsive, and I appreciate the reliable electricity, gas, and Wi-Fi services. The pricing is competitive, and I’ve had no issues with billing or unexpected charges. One area for improvement would be enhancing the mobile app for better tracking of usage. Overall, I’m happy with the service.

Would definitely recommend, simple to see your usage and very understanding and helpful when needed!

Well I get everything I need out of huddle I just put in the numbers and give the money and boom I get my bills all sorted. What more do you need. Proper reliable service.

Finding quote and setting up installation is super easy. It’s quick and simple to manage all bills and track monthly reports of usage and all done at a great affordable price.

This is our second year using Huddle for our utility bill, so quick and easy to renew the contract and a bonus that the price has gone down in doing so! Great customer service, will be using for years to come!

Easy to set up and use, great for students/house shares as each person pays their own direct debit, making it worry free!

An excellent bills service. Much more reliable and helpful than past service providers I have used such as unihomes. I’m staying with Huddle in future!

Very good energy provider, I’m on the unlimited plan at the moment which is great because I don’t have to worry about going over or recording my usage. Student-friendly and fair, easy splitting between housemates.

They are good but not very helpful with the initial set up. Would recommend

Terrible company from what I can tell. They were the energy supplier to a property I moved in to, I quickly moved away from them due to their high prices. As a single person, being charged £15.89 for a mere 5 days of energy before getting to the new supplier seemed astronomical. They have since continued to send bills for periods of time in the past. I didn't live here, as evidenced to them, but that doesn't seem to matter to them. I know nothing of the previous occupant, not even a name. I have a feeling the property was empty for a while. Steer well clear would be my advice. [Edit] I have since managed to convince Huddle not to send me further bills addressed to unnamed "occupants" for periods of time predating me. One might have imagined that to be a given rather than an achievement, but here we are. To what extent this is Huddle, or industry practice, I'm not sure, but attempting to force non-consensual billing relationships on to "occupiers" who may, or may not, exist or have existed, seems like rather a silly thing to be doing. [Edit 2] Having thought I had rid myself of these people (no contact for 2 weeks or so), having been assured that they had "removed your name immediately", and "The balance has now been cleared, and the account is effectively closed", the unwanted contact has started again. At this point their behaviour is causing me significant distress. I am left with few options and will seek professional advice on the matter. Once again, steer well clear.

Easy to set up a direct debit for the uni house and have all people paying separately, keeps track of payments and leniency when paid late which is really good for university students

My experience was very good.All the problems was resolve quickly