Was contacted by Anne to be told the wine I had ordered was out of stock a day after I ordered. Then Anne tried to offer me a substandard wine that retailed for a lot less as a replacement. When I asked if there was an equivalent alternative I got no response. Three days later I seen a refund with no contact or follow up. Then 2 days after that I got an email to say the original order has shipped, it was in stock and I was recharged after I had placed an order elsewhere. In short I was out of pocket. WIneOnline.ie should not be operating an e-commerce business. It's not that hard to coordinate inventory, especially with tech today. Unprofessional and a joke to quite honest. Actually used Wineonline by accident as I usually use Wines Direct. I'll be going back to them.

Excellent service. Very fast dispatch.

Very helpful staff, although there was an unfortunate delay in delivery it was all sorted out with the utmost courtesy and efficiency. Plus the first bottle was lovely, looking forward to the rest!

Still hasnt arrived

Great service from Will who takes an interest in ones preferences and tastes and always comes up with something suitable.

Very happy with the wine I ordered. Will also recommended another red which was really delicious. Great service.

An utterly positive experience. You have a new customer in me and I will be spreading the word. Thank you. Helen Byrne

Wine I ordered was out of stock. Except I found out a couple of days after I had ordered and paid for it. The system accepted my money without linking to the stock levels - how can that happen in this digital age? The wine was a time sensitive gift. When I found out (via email) it was the weekend in Ireland and too late to get the suggested replacement out in time. I was offered an alternative wine but was told nothing about its age. I had to ask via email. I had ordered a 2010 vintage and the replacement was 2013. Again the reply was curt. I just checked the correspondence again. Not once did anyone apologise. I had missed the date of delivery(the wine was a birthday gift) so because I was able to get it delivered the next day I accepted the replacement. Not sure it was a good deal as I knew the wine I first ordered but not its teplecement. For balance in this review I have used this website several times before without these problems.

Great service and great wines.

Excellent website. Great range of wines. Prompt and helpful service. Whether via email or chat, response to queries is super-efficient. Oh - and the Tariquet Sauvignon is superb!

All is great & quite helpful in delivery, ordering & last slugging it down. Its great being delivered to my door & I am more than delighted with the selection of the different wines.

Easy shopping experience. Excellent wine.

Excellent service. Site easy to navigate.

I received 12 bottles of wine on line very nice wine and value for money, I would like 12 bottles of white i was told i had to take a mixed box, Will do business with you again. Mary Kenny

Good service and good information on wide selection of wines. Website is a little difficult to use if buying a selection of individual wines.

Very Efficient - Quality Produce

Great wine, Fast delivery, excellent customer service.

I got a 50£ voucher, I had an option to buy , case of reds, or white, or mixture, with discount, each wine bottle on add priced around 9.99£ , with discount costed 70€ for me including shipping to Ireland , all sound great, I did payment true phone. In a few days I received a case of wine, but then I opened all wine was different, was nothing like described. All wine was Romanian with average price 3£ a bottle. I phoned few times, and second week waiting for refund. Really disappointed.

I will use again.

I live abroad and really wanted to get my dad his favourite wine for his birthday, but of course shipping a bottle of wine myself would have been impossible. Website relatively easy to use, Will was very helpful when I sent a message on the webchat, and the wine was delivered within 2 days of ordering. Also nice that there is an option to send a gift note too!