Excellent prices and speedy delivery would definitely use again

I ordered a dinner plates set from e cookshop. It was the cheapest place online to get Denby crockery. Was delivered within a few days. Unfortunately two of the plates came smashed, but I rang up about this and Eleanor and Louise in customer service were very helpful and sent me two new ones straight away.

Very prompt delivery, excellent product and kept informed of the order

I telephoned today to enquire about my kitchenaid order. The woman on the end of the phone sounded utterly bored by being at work and was unfriendly. She reminded me they had 7-10 days for delivery. After reading the reviews on here I feel a little worried it may not materialise or will arrive in a damaged box! Surely it's normal to process an order when it is placed or shortly after. I placed this on Saturday and would have hoped by Tuesday afternoon it would have started being processed. I really hope it arrives!!

I ordered Christie towels to the value of £99. The towels are lovely of course as that is why Christie’s are well renowned. However the towels delivered smelled damp and fustie. They’ve clearly been poorly stored. It isn’t good buying quality merchandise that is delivered in a bad way.

I ordered 3 items for my husband for Christmas. 2 of the items were fragile and one was a chopping board but they all came very well wrapped with tons of bubble wrap and in a box. Delivery was very quick and I was notified of dispatch and delivery date. Couldn't want any more from a company than that!

Ordered a Pan that was on Sale and my order wasn't fulfilled stating that the product was out of stock, however, I found it still available on their website with a few bucks more. I prefer companies that honor their prices and when not possible to be honest with their reasons.

Ordered item on the 15th December and it arrived nicely packaged on the 18th. Super quick dispatch with DPD tracking promptly supplied.

I ordered a 57 cm Weber for a great price from Dawson. The box arrived undamaged but after opening the box I discovered the main bowl was damaged. I emailed Dawson and Julie was really helpful and great at responding to emails. They contacted weber on my behalf and dealt with the replacement. It took a little while for weber to send out a new main bowl due to COVID-19, but Julie was great at chasing them for me. The main bowl arrived, and I am now looking forward to using the weber! Thank you, Dawson, I would recommend and will be using again.

Bought a few plates and bowls to up the quants on my already bought dinner set. 1 bowl was damaged when it arrived and I sent an e Mail and within 2/3 days a replacement was dispatched. No hassle good old fashioned customer care. Well done Dawson’s.

Very poor service. I ordered a canteen of cutlery for a wedding present. The happy couple requested a mahogany case - web site said 10 in stock! It arrived and it was black. Emailed a few times- no response! Telephoned and they said oh we don't do the mahogany case any more! Why send something we didn't order? I hope we get the refund in a timely manner - I will have to shop around again!!! Very couldn't care less attitude. I wouldn't shop here again.

Cheapest site I found for what I was looking for, even with delivery. Ordered on Monday & was delivered on Thursday. Sent by DPD with a tracking link and told me the 1 hour time frame in which it would be delivered. No issues; would order again!

If I could give zero stars I would! Dreadful online service. I waited a week for delivery, when I phoned I was rudely told she could not help. One hour later they cancelled my order. still waiting on refund. Never again.

I ordered a £1999 Sage the Oracle Touch at their Black Friday sale, at a decent discount (sold to me for £1499). However, now, nearly two weeks later I receive an e-mail that they are refunding my money as the item is suddenly out of stock. The item showed more than 10 in stock when I made my order, and furthermore remained available at full price after Black Friday for a long while. I rang their "customer service", who were entirely unhelpful. They refused to supply the item when back in stock or to substitue for a different colour one. I wonder if those who purchased it at the full price after me are facing the same problem, or is this simply refusing to honour an advertised price.

Was very pleased with the customer services team - having explained that I required products inside the 7 days delivery process They organised for my LE Creuset egg cups to be delivered early at no extra cost. Thank you guys

I ordered a dulait milk throther and have just received it in the post. They have sent me the older model of the one i ordered. When i ordered it it was a picture of the new model with the correct order code. I received the older model but on the paperwork they have put it down as the newer model. I get the feeling they have thought they have pulled the wool over my eyes. I would return it but it is for a birthday present tomorrow so it is just going to have to do. I wont ever use this store again.

Ordered some Jamie Oliver plates/bowls/cups to replace ones we had broken. Items arrived quickly, brilliantly wrapped and at a great price to boot. Have used them before a few years ago with similarly good service.

Great company, spot on delivery times and very good prices.

I wanted to order a Prestige Thermo Smart 28cm Stir Fry Pan advertised on ecookshop website as 'Now £40' suggesting that it had been reduced in price. Shopping around I noticed that other retailers were selling the same wok for between £30 and £32. I contacted ecookshop to let them know it hadn't been reduced as inferred and suggested they change the pricing on their website. The woman I spoke to was quite indifferent. Prestige has confirmed the RRP is £39.99 so not only is ecookshop suggesting it's been reduced but charging an extra penny on top of the RRP. It makes you lose faith in some retailers who try to mislead customers.

I ordered a product that they had for sale very cheap on Black Friday. However, I live in another country. Unbeknownst to me, the appliance I had ordered would need an adapter to accommodate the UK plug, and there could be issues with the warranty moving it out of the country. Rather than taking the money I was offering them, they went above and beyond, and informed me of these circumstances, asking if I wanted them to ship the product, or refund me the money. I answered I would like a refund. To be clear, this error was completely mine, and they saved me a bunch of trouble. I got the first message, non automated by the way, in the middle of the night. Responses thereafter were swift, and I have already been issued a refund. tl;dr saved me from making a self-inflicted mistake. Great service!