After checking my order of 64, 900x600 flags, I discovered 5 that were damaged. I contacted them to report this, but was informed that they allow for 7.5% of your order to be damaged. I have now checked your website and seen the 7.5% damage note, but I feel this needs to be made much clearer when placing an order, as customers need to add this to their calculations and costing. I am dissapointed at this. It actually means I have paid for 64 new slabs but only received 59. More importantly to me, I had calculated the area exactly, allowing the recommended 10% for cuts and wastage. This now leaves me less than 2.5% as over 7.5% are already damaged. This will leave me short for completion of the patio now. They do not offer replacements(or a refund)for the 7.5 % of flags they have delivered damaged.

Received my first order from Ammaari today . Arrived promptly and within time given . Very good quality product ,not one broken slab ! Buy far the best priced around almost beating costs by half price ! As a Mason I will be definitely recommending for my future clients . Thanks Ammaari!

Quality products with the best customer service. I wanted to change my order and also delivery date, Ammaari stayed on top of this and made sure I was happy. They even provided a window on the day. Driver was very helpful and went above and beyond the kerb side service. Highly recommend

HORRIBLE customer service. DANGEROUS!! - SHAME ON AMARI Delivery left in middle of kerb and road , in front of the neighbours drive ( not even fully on my drive ) BLOCKING absolutely everyone. Now not even my neighbour can use his drive. The delivery driver did not care for a cent, even when requested to move fully into the by drive/kerb. When called for support to the company, they said it’s standard practice to drop as it is and refused to help in any sort. The road is on a curve, and have already almost caused an accident. Today is Friday, and Now I have to wait for the builders to come next week . Until then I am not sure how many accidents can be cause by this. The neighbours are also shouting at us for this.!! .. AVOID IF YOU CAN, GO WITH A RELIABLE COMPANY.. The reply from Ammaari is simply shambolic and made up! My drive was completely empty ( and have space to park 2 cars in there ) , we requested the driver to move the the package fully to the kerb atleast, in fact the neighbours came and asked the same !! He simply Ignored our multiple request. This whole fiasco happened when my drive was completely empty -which can park two car ( so forget the space argument! ) The driver was arrogant and simply ignored us- so did the customer service on the immediate call by our neighbour and ourself’s. IT WAS NEVER AGREED TO LEAVE HALF ON THE KERB , HALF ON THE ROAD - Causing a such a nuisance and road hazard! SHAME ON AMARI- finally the neighbours came and moved the whole pallet, one packet at a time to the drive. Please Read your terms and condition yourself- it does not say kerb side ANYWHERE, it says delivery to site nominated by the customer, nearest to the accessible point on a good hard road! Either way - even if you say that this means kerb side, hope kerb side does not mean , leave it anywhere “we like” on the road blocking traffic , neighbours drive and hence endangering the entire public, Road safety and road traffic. Absolutely abysmal CS. You will return to move the pallet. Love to see that in reality!! Would have took the driver 5 seconds to simple move it fully to kerb!!

Would score them lower if possible. Attitude towards damaged slabs is ridiculous. After pointing out the need for the slabs as I have allowed for cuts (wastes) not damaged waste from delivery.They will only offer me monies. I said please send me more slabs over any monies to finish the job of the patio this was there reply....... Good afternoon, Sorry to hear of the damages received. We note you have received a total of 2.8m2 damaged. Our tolerance of 7.5% for damaged on paving equates to 2.32m2 on your order and therefore you have 0.48m2 damaged over tolerance. The tolerance is there as this is a natural product some wastage/unsuable pieces are to be expected. These can be utilised for your off cuts and corner cuts and is usually added on as extra when measuring the are. As we do not have any slabs to replace the 0.48m2 damaged over tolerance we will proceed to refund for this amount of £11. Kind regards, Hasan, Ammaari Stones Team. Outdoor Garden Paving | Sandstone | Limestone | Granite | Porcelain | Slate Building Bricks | Reclaimed Bricks | New Handmade & Pressed Bricks Ammaari Stones The Watermark 9-15 Ribbleton Lane Preston, Lancs PR1 5EZ Office: 01772 369007 Email: info££@crooksrus.... Visit us at: ammaaristones.co.uk £11.00 will buy me a nice bucket for the wife to cry into now the patio can't be completed. Thanks for nothing. Recommend looking past the price and go to a quality firm not a bunch of cheap pathetic crooks. Good luck to you all if you do chance them.

Really great company with excellent prices. Goods were delivered quickly with no problems at all, received text beforehand and the slabs are of great quality, highly recommend.

If there was 0 stars possible would have chosen this. Received damaged goods twice and companies attitude and response was disgusting and disappointing I’m taking legal action against them. They should be not trading. 33% of my ordered slabs were chipped. Just it seem in the reply the supplier is blaming me for the damage I ordered previously from the in and at the time 3 slabs came damaged and were not covered as they say in their terms and conditions 7.5% margin for damage. Seem like when I have done a little research they are supplying damaging goods to many of us. I am taking this further and ensuring they do not repeat this to other customers please contact me in my campaign against like like them. Again in their response you can see how unprofessional their team is. It also seems like they do not follow the consumers law section under the uk trading standards. I’m actually excited to start the process so their unprofessional company can get an inspection. Please contact me to take part together we stand stronger against like these. I will also actively find people online that want to join me but feel free to contact me.

I’ve brought bricks from these guys quite a few times. Always delivered quickly and decent price for the reclaimed bricks especially. 👍👍

The order was easy and the delivery was on time. The pallet fell apart as the delivery guy lifted them down (thankfully no harm done but given the last ones I had delivered from you fell off the lorry due to this you should re-look at you pallets.) Around 20 of the tiles have chips to the top of the stone which I haven’t bothered to try to argue as I know the standard response is that I need to check them immediately. Who does that? It’s is 1 tonne of tile to sort through, unbox and then leave open to the elements until my builder arrives? What a stupid policy. But worst of all the colour of the tiles is completely different. These kandla porcelain tiles have lots of different shade variations in them and previously we had them from different batches so I didn’t worry but these are distinctly blue. Far, far different than my previous ones. I stupidly thought the difference was because my older tiles were dirty (these tiles are impossible to clean.) but now they are down I realise what a huge mistake I have made. I am beyond devastated. I know I am to blame for some of this but I feel hugely let down by the quality of the product this time and the massive difference in colour. I just didn’t want to deal with customer services again after my last experience with them.

I was told that the delivery would definitely be able to be made onto my gravel driveway, I ordered based on this information from Ammaari. When the driver arrived he almost laughed at me and said 'they always do this, they take your money and don't care what happens on delivery. I then called customer services and they basically said 'all of our deliveries are curb side - we can't help now you've taken delivery' - so I had to get a local Hiab to come and move the stones onto the drive for me at a cost of £336. I have emailed Ammaari to ask for them to split this bill with me as a gesture of goodwill but no response. Very dissatisfied and certainly wouldn't use them again!

Have made 3 orders and never had an issue. Have had 4 pallets delivered that time around 18m2 each time and only ever 1 stone damaged. Never had an issue. Have got photos but don't know how to upload the finished product but yes looks good.

Product sold as calibrated and I do understand there is tolerance but is not really calibrated as there is huge variance between slabs . This makes laying it down very difficult and time consuming . Also don't bother paying extra for express delivery as they don't honour this , basically you are waiting your money and for ammarri stones it's normal for delivery to be late even you if you paid extra .

I have used Ammaari Stones on numerous occasions over the past couple of years as a landscaper with no problems. But when you do have an issue don't expect any help, 9 days to return an email but only after calling & being on the hold for 30 minutes. Poor quality product with even poorer customer service. They will come up with any excuse to get out of replacing damaged/broken slabs. I would give a zero star rating but that isn't an option!

Numerous stones arrived damaged and delivered late. Promised credit that’s never been paid.

The product itself is good. Not difficult to lay and it was my first time laying indian stone. I didn't get on with the customer service team. Feels a bit patronising, and they have an explanation/excuse for everything. First time order - They didn't fulfill the promise of AM delivery. I paid extra for AM delivery and they told me AM is until 12:30. Then they apologised about the driver not being here on time according to my clock's time. Second order - Yes I ordered again because Iike I said the product is good. The order was again late, but I got used to that.. Third order - After spending almost £1.5k, I thought I could get a discount. It's not their obligation but I was offered... £20. Wish I didn't ask for it lol. To sum up - If you are not bothered about customer service and only care about the product, go for it. That's what I've done although I learned the hard way because some things you can't change.

While other companies were slightly cheaper, they did not offer the 2 day delivery time that Ammaari delivered on. Slabs came well crated up. Very happy. Some notification of a delivery hour within the 10:00 to 18:00 window would make this reivew an easy 5 star rating.

Average product, with poor service. We bought Kandala Stone for our garden and order slightly more that we needed. £1000 worth of slabs. 7 Slabs arrived broken, but through no fault of our own the slabs that were broke were taken out of what we should allow for with cuts. The slabs that were broke were of no use to use because of the way they’d broken (we couldn’t make any useful cuts from them). Basically, order far more than you need in case of poor handling from courier, and be wary of the service you receive from Hussain. The other guys there are helpful, but Hussain just isn’t. As for the product, whilst calibrated it was difficult to lay with lots of high points and low points. Wish we hadn’t bothered.

Be really careful when ordering with these guys. I bought a 17m2 patterned patio pack and two slabs had split. The sales team told me that I should have bought another half pack, to cover any breakages?!....I was told they sell 'half packs' online at a discounted price. Looking online, it appears that there's no half packs available and it actually states in their FAQ's that 'we are currently only able to offer full packs'. I emailed Ammaari stores, I'm yet to receive a reply 2 weeks later.....probably best to buy from your local garden centre!

Brilliant service, no broken stones, well packed, delivery drivers were very accommodating on getting the stones in my drive nothing was too much trouble. Excellent service and product very pleased

Incredibly helpful customer service, fast delivery and excellent quality product. Highly recommend and would purchase again. Delighted with the whole experience.