Great service. Used a number of times for my shirts and suits. Cheap and convenient. On time collection and delivery!

Excellent app, excellent service

Lost my belongings, said they would be in touch but never got back to me.

It's a great concept which is executed poorly. I have lost count of the number of late delivery's, missed delivery's, the App will randomly change the date you have chosen for collection or delivery making it days later than your original choice. I can't wait for the new dry cleaners to open near me so I can stop using Laundrapp!!!! *Edit - now after 3 days of missed delivery’s I am being told they cannot locate my clothes! Almost £500 worth of work clothes! This time they really have surpassed themselves!

AVOID this company - look how many negative reviews they have - is it worth it?? They lost all of my underwear and then refused responsibility or compensation. I used their wash, dry & fold service. Firstly, their driver tried to cancel the collection saying he couldn't find my apartment. I got straight on to the live chat with them because I could literally see his van on my road. He finally showed up (late) without any apology. I handed him my laundry, but when I received it back ALL of my underwear was missing. WTH? Nothing else was missing except for my underwear. The company were totally incompetent, denying responsibility saying that because the items aren't individually tagged for this service they aren't responsible. Complete nonsense. As a laundry company, they have a duty of care to look after items left in their hands and in this regard they clearly completely failed. Again i'll highlight the fact that it was ONLY my underwear that went missing without a trace - embarrassing for me, and also insidious in my opinion. They compensated me for the cost of the service (£15), but not for the items lost, which was around £100 worth. I was not even expecting a full compensation, just the value of the items at the time that they got lost, but received absolutely nothing except deniability of responsibility and a pathetic "sorry we can't help you". This company is absolutely untrustworthy and feckless, if you happen to lose an item in their wash, dry & fold service, don't expect to have a happy resolution, so only give them items you'd be happy to lose! Edit: they replied to this review below but did NOTHING to resolve the situation. Don’t be fooled, their replies mean nothing and are a thinly veiled attempt to make themselves look better.

Actual laundry is fine, but the collection and delivery, with predetermined hour windows has let me down three consecutive times, with offers of discount codes on future orders being the only compensation for my time - waiting around for drivers to turn up, or having day long delays in returned clothing, missing deadlines without informing you, in spite of the company seemingly knowing about the delay and not just updating you. Today was the last straw - after a two hour delay I contacted customer services, and this then seemed to trigger off a driver coming all the way from England (I’m in Scotland) - so I’m not sure if the original driver just forgot to be on shift and went on a trip to England, or they dispatched someone from a few hundred miles away which just seems woefully inefficient and unenvironmentally friendly. Unfortunately I’m stuck with a 10 suit bundle and keep having to use them, or just waste my remaining credit. They seem aware of all their shortcomings but don’t seem to actually demonstrate any change or compensate customers for their time in any meaningful way. - see below - I actually have screenshots of the driver starting in England and watched him drive from Carlisle to Glasgow and then into my area. Unfortunately no option to add here.

Excellent service as always and very dependable !!

Usually a great service however return of items has been delayed on occasion

Great service

I found this service and I keep you using it. It’s easy to book on the go with the app, it’s punctual and reliable and the cleaning is of good quality. It just resolves the problem of dry-cleaning!

Great app and great reliable friendly service. Used many times without issue but moved job to an area they don't cover.

Quality of dry cleaning (for shirts) has deteriorated significantly. Shirts are rarely pressed well and occasionally have black marks on them.

Great service. Very happy with quick collection and delivery and quality of clean.

Very efficient, reasonably priced and easy to use.

I am grateful to Laundrapp for making my life so easy! They are highly reliable and efficient. My dry cleaning is always excellent and I love how they accept their coat hangers back in order to be recycled. All the drivers are polite too. Thank you Laundrapp!

it's a great service for those who don't have time to go to the laundry. I sent a sweater and they were very quick to pick it up and return it. it is a service that I recommend to everyone.

This company has the best customer service I have been offered for a long long time. There was a confusion with one of my items and the team were straight on it and so helpful . Sam and Salah have really shown great customer service skills and have been quick and updated me even quicker. Thanks a lot this is a great app and company to use.

They accidentally washed instead of dry cleaned a brand new cashmere jumper, shrunk it to literally half the size, and point blank refused to take responsibility or compensate me for it. £200 straight down the drain. Will never use them again.

Slick service, albeit both times I've used they've been slightly later than agreed delivery slot but still very convenient and reasonable value

Flexible company and fast good service, really happy such an app exist.