Very disappointing and let down badly by Pumpmaster! I called them out as my Saniflo wasn’t working they said outlet pipes need replacing which I have had replaced. Saniflo charged me £132 call-out! Today I had to call them out again as I still had the same problem. Darren the engineer came out and said the same thing again, he tried to charge me £130 again which I refused to pay! We went out for 30 mins came back to water everywhere flooding over the top of the toilet! Saniflo were most unhelpful couldn’t get the engineer back until sometime tomorrow. So I was left with water running all over my hall carpet and cloakroom floor, which I was having to bail out. My bathroom fitters talked me through how to isolate the water but as this problem was not there before Saniflo looked at it this morning, I don’t rate them at all I wont use them again!

I was away when guests reported that our macerator kept tripping so I booked someone from Pumpmaster and told them to just change the macerator as it was 10 years old. I arranged for neighbours to let them in, but they explained that they were unable to change the macerator as they would have to take out the toilet and a shelf. We got back, saw a plumbers van on our street. They came around that afternoon to look and 2 days later came in and took out the toilet to replace the macerator and plumbed it back in afterwards. Apparently you nearly always have to remove the toiler to get at the macerator. Luckily GT Plumbing in Bath sorted everything for us.

Matt arrived on time, cheerful and VERY professional He cleared the blockage- OUR FAULT !! and left us with a fully functioning loo ! I would recommend Pumpmaster and Matt for anyone with a Saniflo

Mark B was an excellent person to have here.He is very knowledgeable about all of his work . He is very friendly,polite & explained all the work he had to do on our job. Excellent very happy .Thank you!

Pumpmaster were prompt, efficient and excellent value. Our engineer (Darren) was on time, called ahead and fixed and serviced our system quickly leaving the area spotless. I whole heartedly recommend them :)

Within 2 days of phoning Saniflo I had an appointment arranged to suit my working day. The person in the office was really polite and helpful over the telephone. Mark their technician arrived on time. He was polite, thoughtful and clearly very experienced in his job. He identified the problem and set about getting it sorted. He fitted a new system, took away the old one and cleaned and tided up. Mark tested all the appliances and showed them to me before he left. The whole experience was professional and painless in what was, to be frank, a rather unpleasant situation. Thank you to all those involved. How great to get such pleasant, efficient and good customer service.

What can I say, I rang in a panic with problem unit on free tel no 0800 2922542 Call was answered quickly with a very friendly and helpful lady, they put me at ease and organised a speedy (Guildford) engineer visit,I couldn't be happier all done for a fair price by nice people, I would recommend. thank you

Darren was great. Really thorough. Showed me what he'd done and what was wrong. Left it clean and spotless and popped a handy sticker on the toilet to warn others not put anything other than tissue down the toilet. Hopefully avoiding future problems/breakdowns. I Would recommend his services!

When our Saniflo stopped working and started flodding the floor we wanted a specialist company to take care of it and chose Pumpmaster. THe phone was answered quickly and an engineer came out the net morinign with all the tools and spare parts on board to inish the job. He even did a full service for added peace of mind. Very happy to use again.

The polite and efficient Saniflo technicians that attended my Sanislim (Mark and Darren) over the last 2 years have, with remarkable patience, warned me that my wastepipe configuration was the root of my problems as it had a number of 'elbows' in its routing. But they tried to help and made it work as best they could. I thank them for their patience and advice as they could well have said its not worth maintaining while the wastepipe was in that condition. I have now re-routed my wastepipe with the help of a plumber with the recommenced 'non-elbow' fittings and the unit seems to be much 'happier' in its workings. Thank you Pumpmaster for your help and advice. Your engineers are worth their weight in gold.

Ramon recently attended and replaced a unit that was inferior, badly fitted and hadn't worked since I moved into the premises. He service was excellent in all respects, polite, informative, experienced and communicative. I have no hesitation in recommending this company for their standard of customer service. Thank you Ramon.

Ryan, the engineer, has attended our property a few times. He is professional, courteous, and very customer centric. Quick to diagnose issues and straightforward with recommendations. A trusted trader if ever I met one.

fast, clean and efficient service, good communication and professional site work carried out in a busy restaurant. would ddef reccomend them.

Phoned to give arrival time as agreed, Matt a very pleasant man, clean worker and explained exactly what was wrong and what was needed, done the repair quickly and left utility room tidy as he found it. Would use this company again and recommend them. Charges were fair and work van carried all required spare parts.

Had an unpleasant experience with our Saniflo during the recent cold snap. Phoned Pumpmaster and had an appointment the very next day. The engineer they sent was courteous, helpful, friendly and very good at his job. A really helpful guy. In the nicest way, I hope I never have to contact Pumpmaster again but if I did I wouldn't hesitate for a second.

Really good engineer, helpful and knowledgeable.

Have a long term relationship with theses guys and haven't failed to disappoint. Highly recommended.

Booked to do an annual service, Ramon went above and beyond to ensure the pump and the toilet were in tip top condition. His attention to detail and thorough approach were very reassuring

Ryan arrived promptly having called us to let its know he was on his way. He was lovely and so helpful- he ended up saving us a fortune too. Highly recommend.

Engineer turned up on time, was friendly, professional, courtious, and did a very tidy job.