Excellent customer service

Excellent!!

Always shop and it's always amazing dealing with Sandrine and Heather and all the girls in John Ross, a fabulous experience everytime

Wonderful service thanks so much

Delivery was excellent and bracelet is beautiful. Thank you.

What a wonderful experience ordering online from John Ross. The service was like nothing I have ever received before. They went to the bother of sending me a ring registered post just to try on, and with a sizer.. included in the pack was a paid return envelope registered post back to their store. I sent the ring back alone with the resizer.. asked for my ring to be resized and had my ring sent back to be less than 5 days. Outstanding service particularly from heather who not only sent me videos of the ring before hand, was so helpful and kind. I will not look any further than John Ross for any future jewelry I want to buy. Thank you

Thank you so much to John Ross Jewellers. Very helpful and delighted with my purchase.

Exceptional speedy service. Will definitely be ordering again

This is the epitome of a customer centric company, in stark contract to mass consumerism type companies (think Amazon or Shopify). There was a slight delay in delivery (totally outside the norm and outside the control of the company - completely down to An Post and the busy Christmas period). I got an email and an actual phone call from a lovely human, Heather, and my item was delivered in time. And a beautiful item at that, along with a handwritten Christmas card. Thank you John Ross Jewellers. It is companies like you that really encourage me to support local Irish businesses. There is really no comparison. What a fabulous company and product. I would highly recommend. Don’t think twice. I will for sure order from John Ross Jewellers again. Thank you!

Really good friendly & helpful customer service, great product stocklist to choose from, fast next day delivery in Ireland.

Wasn’t sure about a necklace I seen on their website and asked for more photos on Instagram and they were super helpful! So delighted with my necklace too, quick postage and excellent communication. Couldn’t recommend enough!

Item arrived 24hrs after ordering it online. Was presented beautifully, gift wrapped and a lovely Thank You card for placing the order. Would definitely recommend this shop. Well done 👏

I ordered online from John Ross jewellers and I received my order in only a few days. It was only a relatively small order but it was wrapped beautifully and came with a lovely thoughtful Christmas card. I would definitely order from here again

Received within 2 days, beautifully wrapped and beautiful piece of jewellery. Bought here before and the same great service and good value too.

Fabulous customer service as always. Very helpful staff. Item was ready quickly & will definitely buy again

Great service, lovely customer care and appreciate your business.

Immediate response to order. Very efficient. I would highly recommend this jewellers x

Very professional and efficient excellent service

Quality, packaging and speedy delivery

My item is beautiful and I was very happy with the service. Contact and emails were straight and my order was beautifully wrapped. I am very pleased with this service and would highly recommend 😀