OK how to start. Probably the worst experience of customer service EVER. Would phone and no answer but they would always call me back. Communication massive issue but did reply to the emails. Fingerprint officer came 4 hours late. Etc etc.. Total rubbish. BUT when I thought there was no hope and paid the £450 to partner and express to express my wife's Spanish schengden visa with less that a month until we went on holiday they did give me a short notice appointment to do the fingerprints.. They did come and take the fingerprints on the day they said for my wife's schengden visa to Spain.. The documents were in the embassy a few days later and my wife's passport and visa was returned 13 Callander days later.

The worst service that i have ever get in my life. They dont respect customers, they dont know anything for what they are doing. I have to go back to Turkey due to earthquakes, they dont help me at all to speed up my process and even offered me a VIP service to get Turkish visa (they did not even check if I am a Turkish citizen or not)!!!! Never ever deal with them Call center is a mess, they dont know anything and emails they never return! It has been 6weeks since i made the application and still nothing! Stay away from this company

Did what they promised, got my visa sorted from home. Effortless booking through email, and prompt replies to all follow-up queries. No follow-up/confirmation before appointment, then not there in 2-5pm slot. Arrived 5:30pm. Friendly, efficient and helpful. Took 10 days from appointment for any progress report/update of any kind, but 48hrs later had visa in hand.

Arrived earlier than expected but updated me all the time, all was done in 10 minutes by professional friendly staff

This company is one of the worst and most incompetent service providers I've ever had the misfortune of dealing with, and not just for visas. To be fair, everything was going smoothly up until I submitted my documents. From that point onwards, I never received anything from them about the status of my application or the location of my passport. I was told I'd receive an auto-email when my documents were collected, and I didn't. I was told I would receive an SMS when my documents were delivered, and I didn't. I emailed them after 5 days asking for updates about the whereabouts of my documents. They said they received my documents and would send me an application reference number to track my application, and they didn't. After ONE MONTH, I spent three days chasing them up for the application reference number (which I never received, even today) and they had absolutely no idea. Their staff are completely incompetent. They keep deflecting when asked simple questions, clearly have no clue what's going on, saying they will "check with the team and update me" (and then never updating me). They never answer their phone and, when they do, they are unhelpful and say they will call me back (and then don't call me back). Shameful, extortionately expensive service that fails to deliver very basic things.

Terrible company. Stolen our passport and not responding to any calls or emails. Do NOT give them any money.

Booked apply at home service. No advise on documents required was received. We had to ask and they sent us an application form by email. First appointment was cancelled because of staff absence. They arrived late for the second appointment. When they arrived and checked our paperwork they said we should have filled in another form, even though they hadnt told us that before. They said that we would receive a confirmation text message within 2-3 days. That message never came. After a few days, we asked for an update and they kept saying they would check and come back to us. They never came back to us. Eventually, we had to make a complaint to BLS and the Spanish consulate because Partner & Express were not providing any updates. Finally, BLS confirmed they had the application and it was being processed and we received the visa. The service cost £747 and we received the passport and visa back 11 working days after it was collected. But that was after lots of complaining to find out what was happening. A successful outcome but VERY stressful because of their lack of customer service skills provided by Partner and Express. Also worth noting that Partner & Express have a compulsory strike off order against them from HMRC because they havent submitted some documents, which was very worrying for us

This is disgrace I booked my visa appointment ages ago and I returned back from a business trip in Germany to catch my appointment and a person called me on the day of our appoinment to ask if we could make it in the morning rather than in the evenning because it would be easier for them and I said yes if they don’t want to see my daughter in person because she would be at school. He said that would’t be possible so not changed anything and I expected them to show up on time but they didn’t even bother to tell me they wouldn’t come. I called the person back at 4pm (after 30mins later than my booking) to ask the where he was and he said it would take 4 hours to come to my house so asked me if we could make it on Saturday instead and I asked a time frame for Saturday then I have been told that he would call me to confirm it. Since then I can not reach anyone and even their customer service is not picking up my calls. awful customer service!

Well arranged process, friendly staff.

Terrible service. Have been chasing them to set an appointment date for four days, they weren't responding. On the phone they say they need to check and respond within 5-10 minutes, but then they never call back and don't pick up the phone. In the end i booked an exclusive service, putting all my information down. They didn't show up

Fast and efficient got my visa within 7 days Would recommend it to anyone wanting to use the service

Firstly, I couldn't find my county / city on the website. After sending an email to the support team, they gave me quote but refused to tell me what to select on the website. Eventually I chose an option that was more than my quote. I chose a date on the website and I got a confirmation (with the date displayed). I took an image of the message with the date clearly visible. I also got an email confirmation that I have paid, but the date was not in the email. The day before my supposed appointment, I received a letter saying "We can see you have paid, when would you like your appointment?". I phoned immediately, only to be told to send an email. Basically the confirmation of the appointment would not be honoured, even though I had proof, and I received no admission of fault or apology. I was only told over and over again that I needed to send an email. When I did send and email I was emailed back a date for an appointment, which I reluctantly accepted. When their representative did come out to my house, they were professional and did a good job. My visa was submitted correctly.

I had my at home appointment on the 5th of January as I plan to travel on the 3rd of February. My appointment was quick and smooth. My documents were thoroughly checked and I was assisted in submitting outstanding ones. I received my visa yesterday (the 17th of January) well before my holidays so I am so happy!!

Horrible service. Paid a premium for their 'premium' visa service at home but they never showed up at the alloted time.

Unreliable biometrics technical issues.

The agent was on time and the process speedily concluded. I would recommend the service to all my friends and family. Courteous, helpful and professional in all aspects.

Very understanding and easy to interact with customer service

Amazing service , highly recommended definitely use again

We paid approx. £400 for their visa service and they cancelled with no notice. When asked why, they first said it was an issue with transport. Then an issue with traffic. Then it was 'an accident on the road'. We offered to go to their offices, or to drop off the application somewhere, they did not acknowledge this question. From their previous reviews (before anyone assumes I'm heartless, I can see that this traffic/accident is a standard excuse they give for their failing service). They are also late for the next appointment we re-booked with them and they haven't called me back to update me on where the courier is, or if they will even turn up today. I have also emailed them and received no reply. They have a monopoly on this system because you can't get anymore appointments with BLS as they're booked up for months. The only alternative to get a Schengen visa with Spain is through this incredibly incompetent and inefficient service. Partner and Express - we took a day off work, and this cost us money. I have lost a day of AL and my husband has lost self-employed income. Will you reimburse us for this? For today also, you told us you would be here between 9am and 10 am via phone. Then proceeded to say between 9am and 11am via email. We gave you the benefit of the doubt, despite you being very unhelpful over the phone yesterday. You did not answer our questions, and just read off a script. It is now after 11am, and you couldn't tell me where this person is when I called - which is concerning, how long it might take them to get to us, or even if they would still be coming. Will you reimburse us for the waste of today as well? I have asked multiple times over the phone and email, and you have ignored the question. We don't expect a quicker visa processing time because that isn't what the service is. But for £400 we expect you to at least turn up and take the documents. UPDATE: They did show up today, thankfully! The person that attended was very nice, helpful, and went through everything bit by bit. HOWEVER - this does not excuse the reality that we've paid £400 for a service and not received it on the day it was booked for. Plus we've cancelled 2 days of work due to waiting around for people to come this equates to £400 spent on the visa, plus £600 in terms of work lost. Again Partner and Express - will you be reimbursing us? It's unethical to charge extortionate fees, and run a sub-par service. UPDATE: It has been 3 full days since my appointment and Partner and Express are declining to answer any of my emails (after sending an initial one that they will be in touch when my documents are submitted). They are not able to tell me where my documents / passport is, and are also not able to tell me if they have been submitted to BLS/the Consulate. The service is supposed to submit them the next working day, but clearly this has not happened. UPDATE: My documents were not received by BLS until a week later. BLS then continued to contact us to say we had missing documents - this is not true. We had provided savings statements with substantial funds, they said it needs to be current account only (this is not true). They further said we were missing a police letter, where the official information FROM THEIR WEBSITE says you don't need one, and you can provide a copy of biometric passport for the host and further details about them (wait for police letter in Spain was over 2 months). BLS were verbally aggressive on the phone / borderline racist, asking 'do we understand english'. They also suggested we just book a hotel in the absence of a police letter - we declined to do this - as it would be lying to the Spanish authorities. Our application was then held for even longer due to this backwards and forwards, so we assume we won't get a visa on time for Christmas. We're also £1000 down, with holiday fees like flights on top of this.

Everything worked very nice, easy to contact support team