Prices very reasonable but customer service very good indeed. Highly recommended.

Beautiful tiles, great website and speedy delivery. Very pleased with their customer service, I would highly recommend them.

I have been regular customer of porcelain superstore since last nine years their customer service has been excellent delivery on time good quality of tiles i can not fault in any department so five star from me. Arshad Ali

Ordered porcelain tiles 60x60. Delivery docket and boxes all stated 60 x 60 in large type.They were 590 x 590. Massive difference. They said i could return at my expense. Said it was shrinkage. Seriously bad company. You talk to someone Send in an email and its the same person that couldn't help answers the email 🤦‍♂️590 is not 600 and should have been advised it was smaller before it left the depot.

I received my sample tiles in good time and in good condition. Unfortunately, I was left disappointed with the finish of the pattern. When you look at them up close its very underwhelming, poorly finished and cheap looking. Glad I got the sample before placing an order.

I ordered two boxes of beautiful tiles and although the delivery was fast the majority arrived broken. I then requested some replacement tiles, and both boxes of these arrived in a worse state than the first they weren't even properly packed in boxes, and has selloptape around them. Would not buy from here again, although the customer service team were good and refunded me instantly.

Very poor delivery experience. Left the tiles in the road on a pallet and wrapped in very thick plastic. The driver refused to help in any way - to help get the plastic off, get them out of the road or to take the pallet back. I tripped carrying the first box of tiles up the steps. Blood everywhere from the wound on my foot and what later turned out to be a broken finger. The driver watched and just kept asking for my name, then drove off leaving me injured and with the tiles on a pallet in the road (I live on 2nd floor). I’ve not heard back after complaining. Not opened the tiles yet, but will never use this company again. The reply below suggests calling or emailing. I called and waited for 15 minutes after the delivery, then emailed this address 10 days ago and received no response.

Sent for a sample of a two tone tile but sample received was one colour. Don't understand how they expect you to choose a tile based on that. At least send out a sample that is representative of that on line. I wont be ordering. Reading some of the reviews I might of had a lucky escape. On the plus side customer services were quick to reply to my query but not so quick to reply back to my comments.

Gutted that I didn’t read the reviews before trusting this company with my order. I called customer services to ask about the tiles that I wanted to order. I asked if they had any contrasting tiles of the same range/style. I was told no, all the tiles are the same and identical. The delivery was fairly straight forward with no issues. The tiler started to do his bit and then we come across tiles that were far lighter than the rest. We checked the batch was correct and the same and they were. I called customer service again and they told me that the tiles were different shades! I told her that I specifically called to ask and was told that all the tiles would be identical and the tiler had started fitting them and obviously hadn’t taken into account that the different shades should be randomised. She was fairly dismissive and told me that all the customer service agents would know that they were random shades CLEARLY NOT!! I’ve now had to pay extra to fix the problem that was completely avoidable. Not happy. My advice, AVOID this company they treat their customers with contempt…

Refuses to send samples and wont answer emails!

We asked for samples of 4 different porcelain tiles. We were very impressed with quick delivery. We are about to place an order and we have been asked to review them to get an extra 5% off. We will review again after we get them delivered on time. So far they have been excellent.

Ordered the tiles on the 24th June and received them on the 29th June, the day I had picked during checkout. The tiles are great quality and fair prices. The delivery person was respectful and took care, he was patient to let us check the tiles and even helped carry them indoors. Even took the pallet away for us. Really went above and beyond in my opinion.

I placed an order for tiles on 24th May knowing that they were on back order and would arrive on 1st June. I called for an update on 6th June and was told that they had arrived and would be despatched that day. As of now, 13th June, I have no tiles and no idea when they will arrive. Georgie in customer services is doing her best but cannot get an answer from the warehouse. Yesterday the website would have promised me delivery of the tiles by Wednesday, which is ridiculous. This the last piece of a year long renovation and it is incredibly frustrating that a warehouse manager is holding everything up. Porcelain Superstore needs to get its act together. UPDATE I asked to speak to a manager yesterday afternoon and spoke to Sam - you’ll find his name in the responses to the * reviews. He undertook to investigate further, sending an update last night. Today he went to the warehouse himself and as a result I now have my tiles. I have upgraded my rating from * to *** as a result. The cause of the delay was outside the company’s control but it was handled badly until I asked to speak to a manager. As someone else on here has commented “great tiles, poor service”.

We have received our order today and boxes were wet but gladly in one piece. When ordered we asked to cut some of them in half but of course our request was completely ignored(order £850 garden slabs). When i ask driver to wait a second to do inspection of the pallet he said he is in rush. We are disappointed and won't back to this company again.

I read a few bad reviews before placing my order but I liked the tiles so much I decided to chance it. Delivery was efficient, I was notified that some of our tiles would be delayed but they actually arrived on time. There were no cracks or damaged tiles and when we discovered we hadn't ordered enough, they were kind enough to offer us a discount on delivery for our next order. I've already recommended this company and will continue to do so!

I should have read the reviews before ordering. Cancel order, which had express delivery, leaving me with no tiles when I needed them. Don't take customer's money if you don't have the stock! Don't trust if the item are in tock on the website.

Not happy at all!!! Ordered my tiles last week and arranged delivery for today, I HAD TO EMAIL TO FIND OUT WHERE MY DELIVERY WAS after waiting all day!! To be told out of stock u til July 11th!! Absolutely SHOCKING service, I’m fuming.

So you pay over £600 tiles and the 5 working days delivery costs £40. Then you realise they won't even bother to bring anything past the sidewalk and that you are liable for disposing the wooden pallet that comes with the tiles... Great! Apart from that, they do indeed have nice tiles.

I've had many bad experiences with online companies in the last year so it's a pleasure to write a 5 star review of Porcelain Superstore. Free samples delivered in a day and full delivery in a couple of days, great tiles at a great price and easy returns process with a refund given on 2 spare boxes of tiles. Victorian Plumbing take note! Saved a fair but of money using this company and have no hesitation in recommending them.

Terrible company. Took my order, took my money and didn’t deliver the tiles. Now I am waiting for my money back. I won’t be using them again!