If you're projecting managing a job with tight deadlines DO NOT USE THIS COMPANY. Nothing bad to say about the tiles as they haven't arrived yet, which is the problem. Customer service respond but they're not exactly helpful. The delivery company they use must be absolutely shocking as I paid £50 delivery (my order was only £150 BTW so easily could've come in a transit and this wasn't even £50 for next day, it has now been 6 days) and they don't supply any tracking details, they don't share the name of the courier to even ring them yourself. So bad, the customer service rep said she'd ring them for me and let me know what they say but then she didn't even get back to me. I've had the tiler here all day and have had to pay him for doing nothing. I'm actually livid, no point selling good tiles and being a decent company if your stakeholders and CS team are severely lacking. Not happy and will be demanding my delivery money back. Only order from here if you've got like 4 weeks to wait

I am always a bit dubious about making expensive purchases online but after finding our dream slabs within our budget we thought we would give porcelain superstore a go. Honestly we are so so happy with the service we have been provided. We ordered a sample which came very quickly and fitted exactly what we wanted so we made our big order. Arrived on the day it said it would and our landscapers said they are fantastic quality porcelain tiles. We ended up needing more than we though so another big purchase was made. We needed them ASAP and I had pressed standard delivery when I actually needed express. I called and spoke to liz who said she would upgrade it to express for free!! We are so happy with the service we have been provided by porcelain tiles. We are an honest hard working family and it really made our day when they said they would upgrade delivery for free. Thanks to all at porcelain superstore we will definitely be using you for future projects !

Expensive tiles, expensive delivery. Tiles broken in undamaged box and they are refusing to replace as i should have opened the box sooner apparently when tiler has only just been. Customer service utterly useless and tone of voice highly unpleasant

Products are just fine. But the delivery charges are really high! Plus they didn't show up on the day it was booked. No communication or any jesture to apologise for their poor overpriced delivery service.

I’m posting this review because porcelain superstore offered me 5% off of my next order. Delivery was quite steep and stated that it would be delivered on a pallet, which it was not. This probably explains the reason why half of the order of tiles was broken. I would urge anyone reading the reviews to question how genuine they are. If I’m being bribed with 5% discount code others may get more for a better review, who knows. Overall I would probably shop here again if I couldn’t find an other tiles that I preferred in a store near me.

Purchased tiles over the phone after being assured by a lovely lady that the tiles were in stock (not many places had my outdoor tiles in stock at the moment!). Free delivery and 4 days later my tiles arrived. There was a box damaged but they sent a replacement which arrived the next day. No complaints from me, would happily use again when I need my bathroom redoing.

1. It is not "hassle free returns", in fact - they do not offer partial returns whatsoever. I bought extra tiles thinking that returning would be no problem - this is not the case, you cannot make returns unless its a full order. 2. My tiles went "missing" and eventually arrived a week later. Multiple calls to the contact centre (easy to get through, I will say) who did not know what had happened to my order. Had to delay my tiler due to the delay and quite frustrating that I couldn't have any information on when they would arrive. 3. Tiles arrived broken.

Was misled by their website that what I ordered was in stock but it wasn’t, have had to chase the whereabouts of my purchase several times. I ordered from them on the basis it would arrive within a few working days, it’s now been a few weeks. Haven’t offered any compensation for the inconvenience (despite asking for it, even just the postage cost refunded!). The workman I’ve hired to install the tiles can’t fit me in now for several weeks, so I’ve got to find another tradesman. After I (eventually) receive my order I won’t be buying from them again as it’s been too much hassle.

Feel compelled to write a review having been really wary of ordering after reading so many negative reviews. Couldn’t get tiles I wanted elsewhere so had to go for it. Had no problems what so ever, customer service has been great got a call on the day of delivery to let us know running late and might not get here and how we would like to rearrange ( he did manage to get to us) tiles are perfect! Had email updates all the way through and lovely girls on customer service. I got a sample first and called to check stock. So do a bit of homework and you won’t have a problem at all.

Great tiles but terrible delivery . Every tile in my order was smashed and took a week to send out replacement .

I have ordered two different batches of tiles from porcelain superstore - one set for my bathroom and one for the kitchen. Both are lovely tiles and arrived in good time. The second set had two broken tiles but we accepted that this may happen and didn’t bother to complain. They have also sent us free samples which have been really appreciated and helpful in making decisions. Would recommend.

A complete and utter shambles. Ordered tiles with more than enough time for them to arrive before tradesman were due to start. Email sent a week later saying they had been dispatched, missed original delivery date, missed second and third delivery dates. Despite constant chasing and promises of delivery they didn’t turn up and I had to cancel order somewhere else to ensure delays were minimalized. No apology email or anything so clearly couldn’t care less.

Good customer service, but really need to connect the website with stock levels. I paid online only to be contacted next day to say they're out of the tiles I wanted, having taken my money. Not very good.

Never order from them. Two years ago, I ordered 584 tiles for a total £3200 bill. The online product description and photograph say (and still say 2 years later) the tiles are GREY. On delivery the contractors called to let me know they had received BROWN tiles. Porcelain superstore left the tiles onsite, then never refunded in full!! Unbelievable. And it costed me £250 of labour to manage those unwanted tiles. On delivery I contacted Porcelain superstore. Although the products didn't match the order, they refused to instruct the delivery man to cancel the unloading. Our contractors were left with all the tiles and had to manage them. This costed me £250 of labour due to the number of tiles and their weight. We had to order new tiles. Porcelain superstore never refunded the order in full. On top of that, unpleasant customer service!

Absolute shambles , they sent the wrong tiles twice and mixed up orders , this has significant impact on the project as the tradesperson had to go back and not finish his job! Resulting in financial implications and they refused any compensation for their ineptness!

Very happy with the service provided. I ordered some samples - some were free, some cost 1 pound, and they were all sent promptly. I chose the type I wanted and ordered the required amount. They arrived promptly but one box had been damaged in transit, with several of the tiles arriving smashed. This wasn't a problem, as I informed them about the damage and they sent a new box straight away. Very happy with the tiles, service and finished look. Would definitely use them again.

I was a bit hesitant about ordering through Porcelain Superstore after seeing some of the other reviews on TrustPilot, but in the end couldn't find the tiles I liked anywhere else. All in all it was a pleasant transaction. I paid for set day delivery and they were delivered, as promised, on the agreed day - no breakages or any other issues. I knocked off a star because they could have communicated a little better. I never received a dispatch notice so had to call up on the appointed day to make sure my tiles were actually on the way. On top of this, a different tile I had ordered was actually out of stock but they didn't inform me of this until the afternoon before delivery was due, meaning I had to scramble to get them ordered from elsewhere.

Two years and I have finally given up! I ordered 64 x textured concept porcelain tiles two years ago and I was given ten minutes to inspect them and told if there were any faulty tiles, I would have to pay extra delivery! An hour after the lorry had left, I found three tiles that were chipped on their edges. When I phoned the office I was told the same thing. I pay for the extra delivery and they couldn't guarentee the replacement tiles would not be damaged! When the tiles were laid, the builder did his very best to keep the surfaces clean and also when he was grouting. However, these textured tiles are impossible to clean! I have tried numerous and very expensive tile cleaning products and still the tiles are filthy. I even bought a new jet washer and even this does not clean the surface. Emails between myself and the company have now ceased. I haven't heard anything positive for months and the last thing I did read was that they have never experienced this problem with the tiles before and it now appears it isn't their problem anymore. I am really considering pulling the whole lot up and starting again. This company love to sell their products but they do not like to help their customers when there is a problem. Oh and guess what I have just discovered? Porcelain Superstore have withdrawn these tiles from their website and no longer sell them! Why would that be I wonder?

Great tiles and service. Prompt delivery. Recommended.

Porcelain Superstore have been brilliant. Over the phone and via email, communication has been quick and clear. They have been very helpful dealing with some minor damage to a couple of tiles. Apart from this minor damage which must have happened in transit, the tiles are very good quality, and very good value too.