Overall experience, great price, well stocked and arrived promptly. I was kept informed throughout.

Courier tracking is very poor. There is no update for the past 10 days. The company reverted on my query but nothing can be done by them also. Nonetheless i would have liked it to be more proactive in following up with the courier.

It took a very long time to be delivered. And yet I still have not receive my purchased items.

Fantastic product, exemplary customer service

Never received it Edit: My bag finally came in! Aside from shipping taking a couple of weeks, the bag itself is great! Looks fantastic, thanks.

Love it, will purchase the product again 🤩

The company is amazing and provides high quality products for a discounted price. They are so reliable and I will always continue to order from them for myself, for gifts and will recommend to family/friends and everyone in between. The delivery was amazingly quick, and the bag was packaged nice and securely. The ease from browsing to checking out was so simple and stress free. I cannot find a single fault and I just want to say thank you to my fox bag.

It was really fast and smooth transaction.

MY order never arrived. I keep sending emails no one answer. I call very often DHL how was the carrier to see if any updates and the worst part is that they send the delivery driver to my home yo check. he was very aggressive saying that he dropped the parcel obviously he never did he was lying he said that I signed for it then later on they find that it was never properly delivered horrible experience never ever again. think twice before purchase from this website to Canada or at least don't recommend at all DHL. very bad. Again I don't know why you guys saying that i raise a claim saying that the product was unacceptable. I never did that the claim was the item never arrived ask DHL .. please forward to me that matter I can't understand why you using that as an excuse.. I have proof of all the emails and there is not such as you saying .. please read the emails make sure you do you job properly and also every time I SENT AND EMAIL you guys take forever to reply and everytime is somebody different replying the emails that has no clue . you guys are very poor customer service and again prove what you saying.. I seriously asked to contact me and if im laying according to you ill take care of my actions but proof what you saying..

they delivered exactly what I ordered, within a reasonable time; the products were flawless!

Shipping to Indonesia on holidays is quite fast 21 days. Love it!!

The back pack I wanted was in stock, I ordered 1 week before Chirstmas not expecting it to arrive (due to RM strikes) but My Fox Bag despatched my order quickly and my back pack arrived in the 48hr window as promised. I also got about £15 off the RRP so successful order I'd say!

I cannot use the voucher as first time buyer

Relatively fast delivery with the strike to Indonesia, took a month to reach my place. I got the price almost half of the price here in Indonesia. Worth the wait.

It was a very easy purchase. Its an original product. Follow the sale seasons.

The items were ordered at the end of November, and were shipped very quickly. Arrived in Australia in just over 2 weeks during this busy period. I was concerned about the quality of the backpacks due to the lower prices, but these are genuine Fjallraven. So overall a fantastic experience.

Excellent product, Kanken 15inch, at a very good price. No issues with delivery. Recommend.

great product and good delivery.

Responsive customer service!

Delivery was quite fast though I ordered during the Black Friday sale and there were the Royal Mail strikes. Really love the bag too its great!!