We could find no fault with our motorhome and experience renting with Crusin. Our first time renting a motorhome, we hired a 2 Berth Sandpiper for a two week trip around Tasmania. Customer service was excellent at pickup and drop off. The van was perfect for the two of us. We were super-careful to avoid any 'dingles' especially when reversing and the like, and left it as spotless as when we picked it up. Our full bond was refunded within days. After reading several very negative reviews of the company I was quite anxious about our rental, especially on realising that once we had paid the full rental fee in advance, we would probably not get any refund in case of cancellation or whatever. Because of this we took out additional insurance with a third party company to cover us in cases of single vehicle incidents, etc. However the company's terms and conditions are very clear and it is a case of 'buyer beware'. If we had had a problem I would really have blamed myself because I did not do due diligence before paying a deposit. It all worked out fine in the end and I would recommend a motorhome as a wonderful way to see Tasmania. You do need to take extra care when driving on some of Tassie's roads (which can be narrow or windy and sometimes with no 'shoulder' to speak of. But a motorhome allows you flexibility and also you can stay in some beautiful spots, camped beside rivers at places like Longford or Ross, or the Huon Valley, for example. Our van was spacious enough for two, the bed and quilt provided were super comfy and warm, and I appreciated the aircon on those chilly autumn nights.

I wanted to take my terminal ill wife on our final holiday, so rented a motor home for 6 days from Cruisin, , but had to come home 2 days early because she got sick, I returned the vehicle as soon as we got home. I thought they would give me a little bit of the money back, but no, Im sitting in the hospital now, and im very disappointed in this company,

Warning! Do not book through this company. We recently hired a 6 berth motorhome and the time we were meant to use it, another Covid lockdown occurred and sadly, we couldn't travel. Won't go into the long drawn out process but NO refund or even partial refund provided, nor a credit or partial credit which we were asking for. The customer service here is so obnoxiously rude, they really don't care once they have your money. Do yourself a huge favour and stay away from this company if you can!

Do not book with this company. We regret using them. We had a small bump which ended up costing us nearly three thousand pounds. We are honest people and admitted to the incident. ( it was a parked car) and don’t mind paying for the damage. However it was the length of time they ‘held on’ to our deposit and refused to sort it out. There was no damage to the van. This company just don’t answer any emails and of course by this time we had left the country. Such a shame to leave a bad experience after visiting a beautiful place. They charge for everything. Business ethics at fault here.

We chose the Cruisin’ Deluxe 6 berth motorhome because it was guaranteed to be under 2.5 years old. However, our rental was in fact 2 years and 9 months old. We raised our concerns with the manager, Nick, who assured us that the vehicle had only done 88,000 kms. However, the mileage is totally irrelevant as it was the age of the vehicle that was guaranteed and not the mileage. If we had known the vehicle was over 2.5 years old we would not have hired it. Therefore the vehicle that we rented did not match the description advertised (Consumer Affairs Victoria) and therefore we are entitled to a remedy. However, Nick said that he could not resolve the issue immediately and asked us to contact Head Office for compensation. It should be noted that the vehicle parked next to ours had the newer black control panel which indicates that it was newer model. We are unsure as to why this vehicle was not reallocated to us as this would have resolved the issue concerning the guaranteed age of the vehicle. Unfortunately we were unable to reject the vehicle as our holiday was already booked, time off work was booked and so were numerous camp sites ( that had been paid for). We had no alternative at that time to take this vehicle. Furthermore, we were unable to use water from the camp sites that we had booked because the connector was broken. Therefore we had to keep topping up our water supply which was inadequate. We were also unable to use the canopy as we were never able to locate the rod that helps wind the canopy out. COVID CLEAN We would also like to bring to your attention the fact that the vehicle was not Covid Cleaned. Nick said the vehicle had been Covid Cleaned, however, upon closer inspection it was obvious that this was not the case. We noted: - hand prints/finger prints on the outside of the fridge door - finger prints on the rear view mirror - the mirror was dirty in general - dirty shower - dirty utensils - dirty colander - dirty fly screens - the door fly screen appeared to have some sort of fluid spilled onto it (internal) and the fly screens for the ceiling hatches were very dirty - fabric hair scrunchie left behind by previous occupants was on one of the shelves indicating that this area had not been cleaned - kitchen blinds were dirty - oven hob rings were dirty It is absolutely imperative at this current time that vehicles are covid cleaned. We were unable to leave for our holiday immediately as we had to clean the vehicle ourselves to reduce the risk of transmission from covid from previous occupants. I am sure you will agree that this is very disappointing, completely unprofessional and unacceptable, especially in the present climate. We lodged a complaint in writing but our request for compensation has been declined. Apparently the vehicle was cleaned - it most certainly was not. We signed for the vehicle but this was in the office, before we were shown the vehicle. Nick, the manager, told us to lodge a complaint once we got home and that is what we did. We are now proceeding to VCAT.

I had the best trip with a cruising Motorhome, The staff were fantastic, the vehicle was great to drive and park, Great instructions on how to set up and pack up. Loved every minute of this trip

AVOID! Unfortunately would have to advise people to avoid this Campervan company. We were left stranded over Christmas after receiving a van with a blocked grey water pipe and an overflowing grey water tank that must have not been emptied for a very long time. The smell of the stagnant water was unbearable and the assistance offered was close to none. Their initial advise to just try to unblock it on the ground and let it on the floor was massively cause for alarm from a hygiene purpose and an environmental stand point. We were not close to dump point but after after 3 days we managed to finally clear the blockage and resolve the issues ourselves and the rest of the trip was excellent but with a bad customer experience both during and even worse customer service after from a man called Sam, I would highly recommend booking your van elsewhere.

We hired a Cruisin Sandpiper for 21 days in October 2020 when we travelled around outback NSW. I didn't like the video induction, they should have a person at the depot to walk you through on how things work. It was a lot to take in. Thankfully there was a manual in the van, so if we were confused on how things worked we could look it up. On the first night the back window fell out, we had to stand in the pouring rain for about an hour trying to get the window back in. On the other side of the van the arms that held up the smaller window would not catch so in the end we had to use a stick to keep the window open. The air conditioner didn't work as the remote was faulty. There was another Cruisin Sandpiper in the caravan park, we borrowed their remote and the air con worked. We rang customer service and they said that they may be able to get a remote in Bourke, but could not tell us what day or time. As we were on a tight time frame, we decided not to worry about it. It was pretty uncomfortable when it hit 36 degrees in Tibooburra. One of the camp chairs that came with the van broke on the first night so that was useless to us for the rest of the trip. We sent an email to their customer care team, asking to be compensated for not having any air con and they came back to say that we were not entitled to compensation as the air con did work if done manually. Everything should have been in a ship shape condition when we picked the van up in the first place. Mechanically the van drove very well and we were comfortable in it. We are in two minds if we would rent from Cruisin again considering their lack of customer service.

This is the first time of hiring campervan, but, it is a not really happy experience with this campervan. 1, On the first day to Noosa, my husband felt like to drive on the ice if over 90km. I called the service, he said there was some problems with the van, might be the balance! He asked us to the nearest repair shop, and found the LHF rim badly buckled, the tyes pressures over-inflated at 100 p.s.i. It wasted our 3 hours there! When we arrived the noosa resort site, it was totally dark! Even they changed the front tyres to the rear, we still felt not safe for the whole 8 days' trip. 2, On the third day , the key did work when we were on the beach. We called service again, he asked locksmith come to check. He had nothing to do with it, but helped start the van, that we could go back to the site. But from that day, the key was keeping locking and unlocking all the time! We had to take off the battery when we went to sleep. It was so annoying! It is really bad experience with this campervan!

Terms and Conditions: 15.7 Cruisin is not responsible for any accommodation charges, meals, change of itinerary or out of pocket expenses resulting from a breakdown of the vehicle or as a result of any accident It is this pathetic clause in their T&C that this miserable company hides behind when the car which you have rented from them breaks down from no fault of your own and you are left stranded on the highway and forced to abandon your entire holiday. My brother and I have very busy lives and rarely get to spend time together, we had planned this trip for months and what the experience we had with Crusin has been absolutely devastating to us. It was on the second day of traveling from Brisbane to cairns, The Motorhome we hired broke down outside of Mackay. The manifold had apparently had a computing issue, preventing the vehicle from switching gears past first. We called into their roadside assistance and they had a tow-truck driver take the car to a nearby dealership to look at. Thank god we broke down in a town near a mechanic! After a day of waiting, the dealership eventually told us that they would need to keep the vehicle overnight. We then dragged our luggage through town and paid $160 to a nearby hotel to stay the night. The roadside call Centre said they would get in touch with us the following day. They did not offer to pay for our Hotel (please see T&C clause above) The next day we were told that if there was a replacement vehicle we would need to wait 10-12 hours for delivery because if could only come from Brisbane or Cairns. If that happened any accommodation we needed to book while we waited for the new motorhome would not be covered, nor would any costs for caravan sites prebooked be covered (please see T&C clause above) The Roadside assistance team was friendly but unhelpful. Almost as if there was no procedure for an event like this. They were making it up as they went along. Later that day we learned from the mechanic office that the car was kaput. The parts would take two weeks to arrive. The roadside team advised us then that there was no replacement vehicle available either. So the only option was to provide a full refund for the vehicle hire. AND THAT'S IT. We we're stunned, upset and angry. Months of planning, thousands of dollars spent booking, not just the rental of the motorhome but all of the caravan sites, Snorkling activities and two plane tickets home from cairns. I called and asked; 'what do we do? How do we get home?' Cruisin: 'You can book another car with another company or fly home ' Me: 'There is no other hire company! Does cruisin pay for our flight s home?' Cruisin: (please see T&C clause above) No apology, no compensation, no plan or hope for us Our holiday and all our money out the window for somthing that WASN'T EVEN OUR FAULT! WE DID NOTHING WRONG! Cruisin didn't give a damn about us. They were very much prepared to leave us stranded. They kept referring to their ridiculous, cruel Terms and conditions. Thank god we broke down in mackay that has an airport, I shudder to think of where we would be if we had broken down in the middle of nowhere! There was one flight leaving from mackay back to brisbane. $300 I called and demanded some help paying for the costs. I was told this beauty: 'We cannot reimburse you for flights because that would be unfair to our other customers' ARE YOU KIDDING ME!? After what felt like an eternity of arguing with these awful people I received a callback saying; 'We will pay for ONE ticket' ARE YOU KIDDING ME!? There is TWO of use, whats the other supposed to do? HITCHIKE???? After another eternity of arguing with these CRIMINALS, they agreed to give us $300 travel allowance and 10% off our next rental (in your dreams) We got home finally. Our trip ruined, our wallets empty and our heads spinning Please. DO NOT BOOK THROUGH CRUISIN RENTALS. This company is heartless. You cannot risk your money and holiday with a company with a built in F*ckyou in their terms and conditions.

I planned our first trip with a motorhome well in advance, received always prompt and good quotes, spoke the competent ladies in Hobart, checked out the team and van in Brisbane and decided to proceed. I also inspected and visited Apollo and was disappointed with vans, friendliness and cost. I picked up the Cruisin van in the morning and it was clean and fairly new, no complaints. The 3000km trip went well, we had an issue with a stone/windscreen damage and a opening gadget wich I fixed after speaking to Cruisin. Overall a good experience and considering the hassle-free insurance package, no issues at all. Certainly a good company and team in Brisbane, a Fiat Ducato Maxi a better vehicle than the poorly outfitted MB Sprinters.

Briefly i ve been charged for a small scratch (400$) i was told not to report. Awful...

We have rented motorhomes several times at different places around the World. Our experince at the Cruisin Sydney Office in Feb 2019 is the worst we have ever experienced. We had booked through an agency, and the leading person at the Office made sure to give us plenty of troubles because of this. There were extra charges and taxes, and insurance paid to the booking-agency that they did not regognise and made us pay for additional insurance. There were demands for deposit booking-amounts on our creditcards that no cards will allow. The woman in charge was very inpolite and unpleasant. She kept telling us “the customer is never right” and “I can’t belief that all of you make the same mistakes”. We told her that if so many clients have the same problems, then it seems like the communication from the company is poor, and that the agreements with the agencies are not good enough. There were no understanding of our situation, and no help to find a solution. We felt the other enployees felt bad about the way we were treated, but the could not do anything against their boss. After many hours of discussions and calls to our bank we ourselves found a solution and got the motorhome. The motorhome was nice and worked ok, we did have some motor problems, but we had a great vacation! When returning the motorhome we were again meet with unpleasant demands from the same woman. We could not get a reciept that we returned the motorhome and that they checked that everything was ok. We could not get our deposit back. We had to wait 14 days for them to approve this. 14 days where a new rental of the same motorhome was initiated, and anything could have happend to it without our involvement but within our responsibility. The woman told us: just trust us... It seems like Cruisin have close to monopol on motorhome rentals on Australia and that they allow themselves to treat customers really unfair!

Hi everybody, Think well where to spend your money on Cruisin as this is an Honest opinion from very very very disgusting experience had between the 21st to 31st of March 2020. We rented the Adventurer (Toyota hilux) license plate 570VNP and it was the worst experience of our lives. Since day 2 we started having problems with the caravan because of complete lack of vehicle inventory check such as: -Complete lack of cleaning -Equipment incomplete (i got a hose with two female ends - so not possible to fill the water tanks and had to figure out where i could go buy one in the middle of the night) -On the same day the water pump stopped working in the middle of my shower and the customer service, once again told me to get under the car and try to reconnect the wires. - Mosquito nets were completely ruined, letting all the mosquitos come inside the caravan and obligating us to not open the 2 back windows. You can imagine how uncomfortable it was to sleep without air or windows open. -Day number 3: We ran out of battery in the middle of Marlborough. Not pleasant. Everyday we found problems with the van and the two worst were: - Fridge was always stopped working due to gas problems so my Girlfriend got food poisoning with ruined food. - Every time we stopped, everyday, we found pee on the floor. AND IT WAS OLD PEE. From a whole underneath the toilet container. YOU CANNOT UNDERSTAND THE AMOUNT OF SMELLS WE GOT TO BEAR. We even stopped using the bathroom (which is a very expensive item you have to pay for and not being used) just because of how disgusted we were of those images and smells. We couldn't even open the windows because it would form an air chain and bring all the smells to the front. Now you ask: Why didn't you emptied the toilet container everyday then? BECAUSE EVEN IF I WANTED TO, THEY ONLY GAVE US 2 DETERGENT PILLS TO MIC WITH WATER WHEN YOU EMPTY THE CONTAINER. So we could only empty 2x MAX the toilet. YOU CAN IMAGINE THE SMELLS. To even worsen the situation, the customer service is equal to none. After more than 20 emails to different addresses, the only reply I got was "Unfortunately i cannot open the files" - as the respective pictures were attached. Not even to mention the 50 calls made to their line of support and maybe 3 picked up and hurried to hang up the phone. We are 3 days since we delivered the van and woke up to an email saying they would refund us the amount correspondent to 1 day! Which can only be a joke. Right now we are awaiting customer service response on our refusal and we are losing hope. Our only option at the moment is only to file a complaint to Queensland Dept. of Fair Traiding, entity responsible and with who we have already talked with to get to know our options. SO AS A VERY FRIENDLY ADVICE, THINK WELL BEFORE RENTING WITH CRUISIN. I bet there are plenty of happy people. But there is nothing worse that paying $1500 for a 11 day vacation that ends up in a total fiasco. Believe me. Thank you for reading, Tomás.

Rented 2 Deluxe Motorhomes in December 2019 from the Sydney Depot; when picking up motorhomes, one lady was very helpful and pleasant, the other clearly did not like her job and did not give us a proper hand over and made it apparent that organising drivers on the paperwork was too difficult and not something she could help us with willingly. The yard guy was superb and made up for the reception lady's indifference, as he showed us all the 'gotchas' on the motorhomes and some tips on operating the vehicle. Motor homes were great! On return, got charged 2x $55 Cruisin admin fees for 2x $3 Sydney Harbour Tunnel Tolls as the RMS toll system failed to transfer data to my Linkt account even though the 2 rented vehicles were still associated with my toll account at time of travel. Would have been good if they just emailed me to pay the tolls instead of just charging my credit card on file, "as per agreement signed"; and they emailed me copies of the paid Toll Notices anyway when asked for them, so go figure! Also, accident processing was shady with minimal contact and updates and still ongoing. Some aspects of the business are good but customer service and comms. needs improvement! 09/03/2020: Just recevied a lawyer Demand Notice for pending court action to pay cost of damage to third party vehicle as the claim STILL has not been processed by Cruisin motorhomes claims department. We purchased Maximum Cover Package at $55/day for peace of mind and paid a $75 accident processing fee, but to date it has proved to be completely the opposite, still casuing us stress with this whole ordeal unresolved. Total lack of communication, responsibility and ownership of this case by the claims team and Crusin Motorhome management. Happy to take your money but not happy to do the right thing! Going to Fair Trading.

Best experience the staff were great, friendly, helpful with a beautiful smile, we hired a motor home for our first time ever and toured Tasmania for 12 nights and had the best time. The motor home was very clean and comfortable like home away from home, we can't wait to book our next holiday loved Tasmania. Highly recommend Cruisin Motor Homes. Thanks to Cruisin Motor Homes we have memories to last life time and can't wait to book our next holiday with them, we have been telling our family and friends about this experience which is making them wanting to do the same. A very big Thank you to Cruisin Motor Homes :)

We have rented from other companies and the camper layouts and reliability may vary but what defined our experience with Cruisin from day 1 was DARLENE. We walked in to find her vigorously acting on behalf of two customers who were having an issue with the toll company. She then went on to improve everyones day one set of anxious foreign customers at a time. We first were given a thorough run down on the specs and advantages of our deluxe camper. She had a professional no nonsense way of getting to the details while getting the distinct feeling she really cared about the experience we should get from our travels. She recommended campgrounds and seemed familiar with the concerns we might have about various locations. We had to extend our holiday due to unforeseen circumstances and the switch over to the next smaller vehicle was seamless. Though the layout of the smaller hi top was not optimal compared to previous designs, Darlene (who was not responsible for the design flaws) helped us to understand the advantages of the newer model and made us feel better about the changeover. We left some items behind and she has gone out of her way to recover them. So to conclude, great holiday, reliable and well maintained vehicles regardless of design on the hi top and a customer experience that prompted a person that rarely writes reviews to rave about our contact person Darlene. Not just because of her interaction with us but because as we waited to be picked up after our second rental period we saw many receive the same treatment from this very capable woman. No, we never met her before and may not meet again ... but as a headmaster of an International school, like our teachers I know she left many with more positive experiences than they might otherwise have had, and she may not get the benefit of her efforts as often as she deserves.

Great van and very helpful

Nice car! Clean with all necessary facilities. Staffs are helpful!

Fantastic camper van and great service from Sam at Hobart