What i bought i got,sometimes u buy something and its smaller or bigger than u thought. My item i bought was perfect so thank u

I went into the Tunbridge Wells branch as was due a yearly diamond check, however was told that the warranty was no longer valid as the company had changed. This could have resulted in just being told this and me going away disgruntled, however Amanda said let me check them for you whilst you are here. I said my ring was needing a good clean and Amanda offered to clean this for me. I asked the cost of replating my wedding ring and re sizing it, so I decided to go ahead, and subsequently had my engagement ring replated too. Every time I visited the store, I received the most genuine and warm welcome from Amanda and she went the extra mile right from the start, it could have made me never go back, however Amanda ensured I received 5 star service and I was made to feel very valued. I hope Amanda gets recognised as her high standard of service will ensure I use Burrells again. Thank you Amanda

Bought two watches. Amazing service. And quick delivery. Customer service staff is very polite as well.

Absolutely hassle free. Great service.

The ring was much smaller than anticipated so a bit disappointed with the size and quality of it.

Earrings were not size advertised in description and did not come from Burrells but the jewel hut?? Returned nobody replied to emails or calls and I had to pay £4.69 postage

Great service, great quality. Arrived on time and the darling are absolutely stunning

Lovely earrings hoop not too big. Fast delivery and good communication. Thank you

Lovely earrings, arrived quickly and so easy to order. Very happy.

Gorgeous gold hoops, were a present for my niece and she loves them. Good packaging and delivery

Very happy with this product it was also sale price

Much smaller than expected. Very difficult to get through lobe. Small fastening

I purchased a silver Gucci necklace as a gift which was exactly as described, it was presented in a box & came with a lovely storage bag. My wife very happy with her present & I would use this company again.

Beautiful earrings. Purchased for a friend. She was absolutely delighted with them.

Great jewellery, good delivery options and great that it offers clear pay. Very happy customer.

Love the little gift bags they give you and the boxes the jewellery come in are very smart and high of quality . Looking forward to buying more from you guys .

Great quality!

Watch was good price quick delivery but no warranty card or papers its a seiko always comes with card and papers emailed twic e phoned once and got no email reply phone call didn't get a positive result either..

Burrells Tunbridge Wells. Having been totally ignored in Goldsmiths in Chelmsford I was looking for an alternative place to by some watches. I came across Burrells in Tonbridge Wells, not exactly round the comer but within moments of speaking to who I now know as Leeann dealt with my enquire. I gave her around 6 watches with part numbers to acquire for me to have a look at, and throughout was very patient with me and said they would be in at the weekend. When I turned up Paul dealt with me bringing all the watches promised for me to have a look at. Under no pressure I looked at them all and had chosen a Seiko & Tissot to come home with me. The whole experience was absolutely spot on from my initial phone call to the First Class customer service within the shop. Well Done Leeann & Paul a credit to Burrells. Thanks.

Not what I expect from company selling luxury goods. Sent wrong Tag Heuer strap. (Over £100). Rude over the phone. Typical “I can’t be asked” attitude. Sent wrong item back on my expense and only two stars as refunded very promptly, but paid by PayPal so did not expect issue. When questioned return cost, I’ve been told item needs to be inspected to make sure what I am saying is true. Very patronising. Keep my £4, you’re going to need it if you run your business as it is. Avoid. Pay more and get some maybe more “interested” people involved. By the way - “sorry” would be nice.