I have had to send Teya every invoice over the past couple of months I was only told it was to do an internal review which of course are very detailed and has a lot of client information. I assumed they could request them which they can but they have provided a details reason they can't ask, then on the 6th I had a settlement clear as were desperate for the funds as I run a purpose-driven business group called Taste Good Does Good and we had just opened a baking academy to teach 4,4million of the nations poorest children to bake and to pay for 1 ton of food which is badly needed and would have held nearly a 1000 Londoner get good this weekend who are living in food poverty. The creation of the academy was funded by ourselves and an amazing group-wide Customers all 1650 business owners, corporates and families and the 18500 we also have in our Britain loves baking business. The funny thing is the funds came from a competitor to TEYA and this was their payment many thousands of pounds for which they took their fees and closed our account without notice and are withholding the funds until they are no longer a risk up to 180 days, which they can do, depending on the risk the effects of withholding the money but this money is no in a safeguarded account like they infer, my payment is not a risk and never was a risk, We are caterers and provided a service, the client with food made on site and ate for same day consumption, With no complaints and the food was fit for human consumption the only reason you can get a refund for the food is if it is unfit for human consumption and that's the the law so its derisked there nor a chargeback be integrated for food you have just eaten and they wrote a lovely email to us to say how lovely it was. chargebacks are designed to protect consumers from fraudulent transactions or situations where they did not receive the goods or services they paid for. Unauthorized charges. Goods or services not delivered. Defective goods or services so there is no risk there. I informed the client of what happened they say no risk from us and the card issuers would have no reason flag the payment or doubt that their corporate payment card was used fraudulently or the card was misused. TEYA position is the same which in contradiction to the PRIN RULES is must abide by and the only person in the company is regulated is email to the CEO, of course, I didn't get a reply from here, but I did get 2 from henry the first was some 60 mins after the termination saying we want our terminals which I missed the following more morning an other one littered with contradictions and veiled threats if I didn't return the card machines in my possession which are mine I bought them and until you clear your negative balance we will hold you money and slap charges on it too..,.all fine and dandy if the weren't holding my money and owned my machines which henry agreed that there were holding my money another bully boy tactic and it was never going to be possible to send them back the same day that's totally unreasonable and against thier own policy which states you have seven working days, if found the email rather menencing and mobster showing a very sinister and threatening side a bit we will send the boys around we will get our wedge one way or the other. which is the complete opposite to what there founder says publicly and I quote.,.. I'm super passionate about local entrepreneurs, especially in tier two towns, especially underserved areas... the market just doesn't really speak to them..he forgot to add they own me I send the boys from the gang round and kick the life out of you until you pay up. This is not the favelas of Rio where this behaviour and hardly algined to the rules laid out y the FCA PRIN 2.1. The first rule PRIN 2,1 of the FCA firms must act with integrity, put customers-first they should work hard to build an honest and fair culture. more like a yeast infection given what ex-staff say about them and the toxic work environment their CEO oversees, rule 7 deals with sending communication they must be considered clear, fair and not misleading. rule 12 deals with the duty to the customer and they must not inflict harm on vulnerable customers. which is a bit too late as last night and we had no choice as we couldn't pay our debts as they fall due and the abrupt action has created an insurmountable financial crisis and failed to meet our statutory obligations to charities leaving many without food. if a company is willing to take the the bread out of the mouths of poor families, thinks rules so apply to them, lacks a shred of decency. While all the while the are planning to liquidate their RMS company and I assume not give the customers a choice to move to teya they have lied about their FCA status and don't keep terminated funds in safeguarding accounts its a lie Tatesgooddoesgood dot com blog page.

Customer service cannot be better than that! Alex was punctual, straightforward, and transparent with the figures and terms and we concluded in less than 5 minutes! You are a great asset with this persona, Alex! And thanks to all Teya team!

Phenomenonal business with fantastic staff such as Oliver

1. Breach of Verbal Agreement – The customer was initially promised a specific deal (£49.99 + VAT for the terminal, 1.1% commission, no contract), but the written contract sent later had different terms (£139 + VAT and 1% commission). This inconsistency led to a loss of trust. 2. Unprofessional Communication – The discrepancy between the phone agreement and the email contract made the customer feel misled. They expected consistency between verbal and written communication. 3. Lack of Follow-up – After raising the issue, Melissa promised to consult a supervisor and follow up. However, after four days, the customer had not received any update, leading to frustration and disappointment. Main Takeaway: The review highlights poor internal communication, inconsistency in agreements, and a lack of timely resolution, all of which contribute to a negative customer experience.

Teya is great, I like Teya

Teya and John Mathew Great machine and best service from John Mathew. Teya is easy to use and the app is clear with live updates . Will recommend to all my friends . Thanks John

Teya are fair and honest company, they have very good customer service

After completing contact they hold my payment for 180 days. Which effecting my business.poor customer services as well.

Terrible customer service and response. Con company. Once paid for the machine and started taking payments, these people will extinct. No reply or help from anywhere if needed. Never respond.

Don’t make enquiry with them spoke to them and told them I would ring back following month same guy contacted me every day for weeks and kept telling him same thing they are constantly emailing me and phoning me talk about pushy give it a rest Teya

Great customer service from our Teya rep Olivia peak , she explained everything including best use of the pax terminals. We have recommended Teya and Olivia to many friends and work colleagues.

Teya John Mathew from Teya. Best service and quality service. The machine is easy to use and fast. Will recommend to all.

Shut my account down after nearly 2 years, Holding funds No explanation just holding my funds and seem to do this to loads of customers Anyway got set up with a new company

Honestly, have been in trading business for 13 years...have never seen a sensational service like Teya customer service.. I feel like just talking to them all day.. thier ability to solve your problem as a customer is mind blowing . Something that normally takes a weeks with other company ,they were able to resolve for me in just one phone call within minutes ..I wish everyone could just hook unto them to be honest .. i thought it was only the guy I spoke to yesterday that was so nice untill I spoke with alady this morning being the 5th ..to my surprise they are just like so sweet to deal with your issue in no time .

John mathew and Teya Very good machine. Quick delivery and quick to operate. John has explained everything so easily to me . The app for Teya and the business account is so easy to use. Will recommend to all my friends. Thank you John

Teya John Mathew from teya great service. Best machine in the market . Best service from John . Will recommend to all

I have been with Teya for a few years now and they are just brilliant. I have used and tried other companies, Zettle, WorldPay, Sumup, but none are as good or competent as Teya. Any queries, problems with payments, technical difficulties etc, someone is at the end of the phone in minutes sorting it out, with politeness and professionalism; and they are answering from offices based here in London. Their rates are just as competitive as everyone else and their machines are way above the others, technically, design wise and speed wise. They are just the nicest company to deal with and have a trustworthy relationship with. Tops.

Online chat with Oliver yesturday about my account and he addresses all my questions promptly and professionally. I have been a customer of Teya for 1 year today, and can confidently say they have been one of the top card payments provider.

John Mathew Very good service from John mathew . He takes my call anytime. Teya is a great machine. Will recommend him to anyone who wants a card machine

John Mathew and Teya Great service and quick delivery. John has set up all out business and looks after us and always on call. Will recommend to everyone