I first reached out to customer service about the ordering process and methods of payment. The response was fast, extremely helpful, and kind. The order process was seamless and it felt as though my order was a priority as I got a shipping notification the same day!

I ordered a new cover for our comfy sac but wasn’t sure what size we have. We’ve had this one for many years, it’s in great shape and we’re only looking for a color change. I called in after hours and left a message. When I received the return call the next morning the person immediately identified themselves and said they were returning my call. I appreciated that because I frequently get spam calls from other places and didn’t recognize the number. I’m glad I picked up. Looking forward to our new cover.

Excellent customer service!

You can communicate well. Easy to place orders. Receive material in a timely matter.

Good timing and good shipping

Quick and helpful

Thanks for making getting just a liner so easy!

First - My communications spanned over 12 days with Comfy Sacks from order to completion. The only reason it was that long was that there was an issue with the order. Though there was an issue (it's unknown if it's their fault or the shipper's fault since the box had a split in it), each communication was quick and precise. The problem was quickly resolved to my satisfaction and they did exactly as they said they would - there was no question as to their plan and honesty. Second - Do what they say!! Let the sack rest for a full four days and fluff it over that time. It's perfect. Though I didn't need it, if there are any issues with having enough stuffing, they will send more out. I will definitely be calling them if we find there are any issues and I KNOW they will support. I have no doubt at all. Third (and most important) - Oh my word! I bought the 5ft sack and the ottoman in white fur. It's amazing!! I put it under my daughter's new loft bed. Though it takes most of the available space since she has a built-in bookcase, it is perfect. I'm not sure she is EVER going to leave her room. It has become a place of true comfort for her and her friends and the time we spend with her in her room just chatting has increased tenfold - it's not only a place to sleep now, but it's cozy and a place of comfort for just "hanging out." Thank you, Comfy Sacks!! -Cozy family (and kitty cat) in Seattle

I can’t wait to receive my comfy sacks. The website was well done and easy to navigate. My 2 year old grand babies will love them. The color choices and fabrics were excellent. This will be so much fun!

Very easy finding something I loved great color options. It had many categories, and it helped a lot with shopping. It even has a 5 year warranty! I really recommend using this website!

Very helpful on the ordering process, since you can't order on line from Canada. Was reassured if anything was wrong with product, they would everything to make it right!!! Thank You COMFY SACKS.

Wonderful company! Great customer service! Thank you Comfy Sacks!

This is my 2nd comfy sac. I’m a teacher and put a 6ft. in my classroom. Needless to say, it encourages reading, dulls hyperactivity, and calms my more anxious students.

I was so surprised with how fast your company got back with me on my email. Within ONE day of sending my email, I had my insert in hand. Thank you, Marla

Easy process, quick shipping and my daughter LOVES it!

Love the Sacks we got. Good quality and great price. Super comfortable, you don’t want to get out of it once you’re on it.

FAST DELIVERY 🚚

The dedication and commitment were evident and remarkable when we purchased our first three (3) Comfy Sack products. There has been some time between the initial purchase and this experience. Comfy Sack stepped right up and took care of this issue. Just outstanding

I was easily able to find what I was looking for. The checkout process was flawless. I put this order in a couple hours ago and it’s already shipped!! Excellent experience! Thank you!

Comfy Sacks has great customer service and a quick response time to any questions. The product was well worth the price.