The website was easy to navigate and choose the ideal furniture. The level of choices were excellent. Check out was smooth and very easy. Regular updates provided by e-mail and my questions answered quickly. Prompt delivery on time. An excellent product from and excellent company.

2nd UPDATE - Our sofas have been returned. The collection and return occurred exactly as promised by Saxon and the work done has been faultless and again as discussed and agreed. We once again have a product to be proud of. Thank you for sorting this out. UPDATE - After posting this review I was contacted by the MD of Saxon. It seems that in fact they do care and were genuinely concerned tht I felt it necessary to write my review. After a very amicable and constructuve conversation mutully acceptable was forwrd to resolve the issues was reached. The offer to collect, recover and return the sofas was made by the MD without prompting. I will update again once the work has been carried out. Thank you Saxon. Bought 2 white handmade chesterfields and also purchased their insurance backed warranty against marks and accidental damage which promised to repair or replace any damaged part. Turns out that there are so many exclusions in the small print that you get after the sofas have been delivered that you best not sit down or put a cushion of the furniture till you have read them all. After you have you probably need to send them back because dye transfer from anything other than jeans, newspaper or belts is NOT covered. Saxon don't seem to care because it turns out according to the Financial Ombudsman they are NOT even an insurance agent for UK General Insurance (the Underwriters) who also don't care because anything other than jeans, belts and newspapers are not covered by the "peace of Mind" "any eventuality" policy that you bought. £2500 worth of sofas ruined!

Thanks a lot Janette and the crew for the excellent service and responsiveness! The sofas we ordered are amazing and arrived ahead of schedule! Comtinued success to you guys!!!

Absolutely stunning! Service was excellent from ordering to delivery! Love, love , love my Chesterfield!!!

We ordered two sofas after much discussion and after viewing many leather samples which were kindly sent without question. Pre-production alteration requests were dealt with professionally ensuring we received exactly the sofas we wanted.

I bought the sofa on June and waited around 2 months for the production. It is quite worth waiting as the quality of the sofa is great and also the delivery team is really polite. I would recommend this company to any of my friends who want to buy a Chesterfield sofa

Really well made furniture, colour and quality of the leather is absolutely perfect.

We absolutely love our sofa. The quality and detail is fabulous and it totally makes our front room. The customer service from the company has been great from start to finish and we'd certainly order from the company again!!!

I asked for my chesterfield to come a week early as we were having guests and Saxon Furniture got this sorted for us. I was really happy with the whole process from purchase to delivery and am delighted with our new sofa. Thanks so much Saxon Furniture!

I ordered two Timeless Chesterfields for my family room and I absolutely love them. I was a little nervous ordering furniture from overseas, but Janette and Diane assured me that it would be an easy process....and they were right! They arrived safe and sound to the USA. The team at Timeless Chesterfields was very helpful. Janette took us to the workshop, which I loved seeing the sofas being made. They truly are handcrafted in the UK. These are sofas that will last for many years to come and be handed down to your children.

we are really satisfied with our Timeless Chesterfield . Your staff worked with great care. We received it in perfect condition and now it is part of our home. It matches with our old style furniture very well.

We wanted a chester sofa with special measures. It was difficult to find it in furniture stores in Spain. So finally we decided to buy it directly to Timeless Chesterfields by Saxon. It was the best idea, now we have an incredible sofa at home. We will recommend your enterprise to everybody. Thank you very much.

Nous sommes pleinement satisfaits de notre commande et du suivi réalisé par le service clients (très reactif) jusqu'à la livraison. Nous recommandons vivement Timeless Chesterfield.

If I had a complaint it would be the annoying habit of Saxon's staff e-mailing me in Portugal and asking me to telephone them. One word for it: "cheap". They should pick up the telephone themselves or say what they want in the e-mail. (score 9/10) In contrast, the two Chesterfields were perfect in every way. (score 10/10) The Portuguese driver who delivered our shipment from Porto was incredibly helpful and told us to leave everything to him. He was a credit to his company. (score 10/10)

LOVELY COLOUR & IT LOOKS SO OLD IT IS GREAT I LIVE IN A VERY OLD COTTAGE 14th CENTURY IT LOOKS IN KEEPING THE DRIVERS HAD TO STUGGLE TO GET IT IN THE DOORS IT IS ALL DOWN TO ANGLE MOST IMPRESSED

Here are some facts: 1. They went extra mile customizing sofa specification across all dimensions in order to make it a perfect fit. 2. Special order upholstery material out of their range was used without additional charge or lead time increase. 3. It did not feel like 5000+ mile distance between Saxon and Southern California. Air mail samples took 4-5 days. 4. They offered air freight for about 8% more than by sea, cutting delivery time from 50 to 4 days. 5. The final product was even better than expected, exceptionally neat and inviting.

We ordered a L-shape leather sofa, the website was easy to use, handling the various options available to us. Customer service was easy to contact and our questions were answers. Delivery was on time and the sofa was perfect, we've had the sofa for a couple of months and still so happy with it. We wont hesitate to order additional furniture in the future

I live in the south of France, I just received my 4 seater chesterfield and I'm totally in love with it. Looks even better than the website pictures. Amazing careful finishing, color, leather quality, everything is perfect. People I talked to were so friendly and very professional. I would totally recommend this company to my friends.

Nous sommes très contents et très fiers de notre beau chesterfield, belle qualité, très jolie couleur bien patinée, il est tel que nous le souhaitions! Commande bien suivie et délai de livraison respecté. Parfait!!

Literally just had our sofa and 2 club chairs delivered! Delivery drivers where very nice got the chairs and sofa in easily! Over the moon!!! Thanks so much! Highly recommend!!!