John was really helpful to give me information and answer my questions over the chat first and then by email. I appreciate the professionality. He makes me use your service for the first time. Well done!

Very prompt and efficient service

Excellent customer service and support from John. Very pleased with the company and the engineer who was quick and efficient!

Pros: Report received in timely manner, good customer portal, good communication from the Company Director, the contractor was NICEIC registered, issues were dealt with in a professional manner and a financial compensation solution to the issues experienced was found. Cons: Substandard work was carried by the contractor. No plug sockets or switches were inspected for wiring integrity. The contractor disregarded my open concerns about several issues, did not have a look at any of the 3 electrical underfloor heating control systems despite those being high output, hardwired systems and me having stated issues were present. Complete disregard for obvious issues with bathroom lighting as the contractor did not take 5 minutes to check wiring after I had stated LED bulbs were flickering and burning very frequently. Overall: If you know your property is compliant and just want the piece of paper, I think it may be fine working with this company. However, I would not recommend MultiCerts if you are unsure about the current state of your electrical installation and if you genuinely care about safety. Edit following response: Company Director privately contacted me calling me ‘disingenuous’. I maintain that my review truthfully reflects my experience. The report I received was incomplete and could have put my safety at risk should I have not contracted another company to carry the EICR again. I never expressed complete satisfaction like the Company Director asserts, rather I agreed not to report MultiCerts to Trading Standards as I thought MultiCerts took my complaint seriously. The 50% discount MultiCerts provided does not erase my bad experience and I believe that electrical safety being an important matter, it is only fair future customers know what to expect. The agressive and dishonest nature of the customer service having now been experienced, I am downgrading my review from 2 stars to 1 star. I hope MultiCerts will take on constructive feedback in future rather than intimidate its customers.

They were great and customer services really helpful after service

Fast efficiency and reliability Job Well done.

Super quick and helpful team (both the admin support and the gas safety inspector. Whole process easy from end to end - couldn’t have asked for more.

The engineer arrived within (just) the promised time slot and completed the work to my complete satisfaction.

Very efficient

They are very punctual and professional organisation

Great service and always available for clarifications

Prompt service . Professional , thorough . Would recommend

It is always a pleasure to work with John, He is always able to do any of the services we require within a working week, he is professional and trustworthy and we have used his team for all our bookings for the past few years. We would highly recommend using Multicerts for singular or group bookings for any of your property certification requirements.

John from Multicerts was very responsive and the whole process was relatively smooth. You can get the results as fast as same-day or next day. Amazing service and would recommend to my families and friends! Thank you Multicerts!

Great friendly Engineer, very polite. Will definitely use again.

Great service provided.

Quick and efficient.

Very professional and very efficient. Job was completed satisfactory with quick turnaround. Kept informed throughout on time of arrival and length it would take to complete the job

Arrangement of visit options were very good and my need to rearrange was handled very efficiently by very friendly customer service dept. Engineer was very prompt, professional and knowledgeable. I feel I can trust this organisation.

Good Service *****