
EnchantingCosmeticsbyHannah
United Kingdom | 23 February 2024Communication from the get go was great. The team was so helpful and always had time to answer our many questions as first time buyers. The purchase of our property was quick and easy and we cannot thank them enough for their support through what can be a very stressful time. Would definitely recommend this company!

Olisher Earle
United Kingdom | 18 February 2024I was very impressed by the advice given by Greg Gray at the Good Move. Ask to talk to him when enquiring about a sale of your property.

John e
United Kingdom | 16 February 2024Contacted them recently and it was so refreshing to find someone so informative and straightforward . My contact was Greg whom came across as genuine , took time to listen and was very helpful eventually returned with a good offer along with a plan of action . Over a short period of time ,things have changed which means for now not using their services but will not hesitate to contact them again if things change . They were brilliant , genuine , and worth contacting .

Anthony Hawkins
United Kingdom | 15 February 2024If you want a quick property sale for whatever reason these are your go to people. Whether your circumstances are straightforward or complicated they are there to help you every step of the way. Particular thanks to my adviser Greg.

NeO Anderson
United Kingdom | 10 February 2024I contacted this company to obtain an offer AS PER THEIR AD. I got a call back whereby in short, the agent introduced themselves, then began discussing matters that were outside of my control and in some cases, things I would have no or very little knowledge about. Most of which were regarding actions of OTHER SELLERS and THEIR HOMES. Eventually the agent ended the call saying he did not wish to waste my time anymore as their offer would be low. If you did not wish to waste my time, why are you discussing and asking me about ANOTHER PROPETY and the actions of it's seller? Why are you questioning the purchase price of my property and who I'm on the market with? and why it's listed at the price its listed at? Finally you get to the purpose of the call... by asking "How much are you looking to sell for?" and ultimately your offer would be lower than this. If you did not wish to waste my time or leave me feeling like I was being offended by these questions about actions OTHER PEOPLE that I would have NO control over then why not start with THIS question first. How much are you looking to sell for. Does this not seem more logical and time efficient to you? Especially if your questioning could lead to a caller being potentially offended with the nature of the questions? You know, things outside of my control that have nothing to do with me? I think most people would agree that if you start out by talking about negative things and things that are not within the sellers control that are also negative that the first impression (which is the most important bit...) is going to be somewhat unsatisfactory. GoodMove are attempting to remove this GENUINE review and it says so literally at the top of this window. As you can see by their response, they're attempting to tell me how I'm feeling and how I should be feeling because "The conversation was short, frank and level-headed on both sides.". So perhaps I'm expectd to end the call pointing out the poor service the moment it began if my feelings are to be true? I was under the belief that Trustpilot was created to allow people to share their honest experiences. If this review is removed, then it would mean I was wrong in that regard. Nothing I have said here is untrue. Your agent DID discuss things outside of my control that left me feeling ridiculed. Like somehow it's my fault?? and the call recording shows exactly this. The questioning of things that ARE outside of my control. Just because I did not jump up and start shouting down the phone at him..does not mean I was not unhappy about the approach of this agent. I called to get a quote/offer, THAT IS ALL. I don't want to know or talk about things outside of my control. It will change nothing. GoodMove made a comment accusing me of being frustrated because I posted a review of one of their competitors MONTHS ago. You're mistaken (again it seems?). I posted a true representation of how they handled the call JUST LIKE GOODMOVE. Their system was poor at best. You only need to look at the reviews of that company to see that I'm not the only person that has felt that way. But once again, GoodMove bringing things into discussion that have absolutely nothing to do with this review or what took place on the call. Infact, I had totally forgotten I had even spoken to your competitor so for you to accuse me of being "frustrated" because of something to do with them and you is complete fabrication on your part. I was never frustrated, before I even made the contact to your company. I even explained this on the phone, I'm exploring other options. I know for a fact if I put my property on the market for the offer you made and more... it would sell 100%. Before making contact I EXPECTED your offer to be low, I just wanted to gauge how low. I was never frustrated at any point. Insulted....offended... yes, by the things outlined above. But frustrated no. Before we decided to sell, we already knew that selling in the current market, we were NOT going to get what we paid. That was a very big ask/stretch. We expected to make a loss but sometimes you need to take a step back before you can move forward. That is what we intend to do. Your accusations on how I'm feeling are unfounded and only serve to prove my point on how your company seems to operate. Insult and offend people...

Stuart
United Kingdom | 08 February 2024Dealt with Bradley - Very genuine person and extremely helpful 100% recommend

Isaac Parker
United Kingdom | 08 February 2024Really great experience with these guys. Katy was super helpful from the start. Went above and beyond to help with the questions I raised. Honestly a real pleasure and I’m hoping to continue to do business into the future

Garry
United Kingdom | 07 February 2024Spoke to Rowan , who was 100% honest in his valuation and he gave me some really good advice. He also told me to call back if I needed any more advice. Thanks.

Charlie
United Kingdom | 31 January 2024I Never actually ended up working with this company but I spoke to Rowan who guided me in the right direction and was helpful and friendly. Thankyou

Alan CHAPMAN
United Kingdom | 31 January 2024I received the information that I required.

Judy
United Kingdom | 31 January 2024Goodmove sold our house very quickly and for a very reasonable price. Our other estate agents had failed. We had our house on the market for months and had tens of viewings, but no sale. Changed to Goodmove, one single viewing and sold at asking price. Support from Dalia throughout was fantastic, many thanks Dalia.

Tilly
United Kingdom | 30 January 2024Katy was professional, courteous and fun throughout the twelve months it took for the completion of sale. Her communication skills are first class even with some clients who have their own problems. Well done Katy I will use Good move again if I decide to move house.

Dave Oakes
United Kingdom | 29 January 2024Very impressed with Good move especially Greg,unfortunately they couldn’t do anything for my situation,Greg was very helpful with his advice and very professional,would definitely recommend

customer
United Kingdom | 27 January 2024Amazing Company - I had months of buyers letting me down, then rang Good Move spoke to Max who was very open and honest about how much I would be offered, I accepted the offer and then Dalia took over, took 9 weeks to complete and also Heather from Williams and Co great service from both

Diane Ward
United Kingdom | 27 January 2024I have recently sold my house through Good Move and have found the whole experience, from initial contact to completion, extremely good. They have kept every promise, phoned me when they said they would and been so pleasant to deal with. I would definitely recommend them.

Debz Farrell
United Kingdom | 26 January 2024My experience from start to finish was seamless. After the initial consultation Katy was my contact. She was absolutely amazing and kept me informed every step of the way with my house sale. She went above and beyond. From the vendor viewing my property to him moving in was 8 weeks. I used their solicitors who were equally as efficient. Would definitely use them again. Well done, especially Katy. You deserve a medal x

carl
United Kingdom | 23 January 2024Good Move paid me £27,000 more than National Homebuyers offered me for the property so top marks for that. It did take longer than I expected but that was more an issue with the Solicitor they appointed to me than with the team themselves. Shout out to Georgia and Rowan, both went above and beyond. Thanks for the extra cash.

Leigh Hooper
United Kingdom | 20 January 2024Brilliant and educated advice, very professional. I would highly recommend.

Marst Sh
United States | 12 January 2024Dalia, at Goodmove, was fantastic! It was a tough job selling our property as the Building Management company changed twice during the process, and she put a huge amount of effort into chasing down information for us. Next time I have a difficult property to sell, I'll be calling Dalia again.

Julia SUDERA
United Kingdom | 04 January 2024Sophie was absolutely amazing , really professional and a pleasure to deal with. Put me at ease right from the start to selling my property today. Highly recommended and I made a good choice going with GOOD MOVE