I found Laura Thornton and Katie McSweeney extremely helpful dealing with any queries I had in respect of switching over to Phonely and making sure that I retained my original telephone number.

For me, the whole experience of moving my phone over to Phonely was the most positive experience I have ever had with a telephone service provider. From my first enquiry until the system was up and running customer services have been totally knowledgable and helpful. I would particularly pick out Katie for a mention. She made sure that my system was working perfectly from the start. The whole procedure including porting my land-line number from Sky went very smoothly. The built in security provided by Phonely gives me confidence that I am less likely to be bothered by scammers. I fully recommend Phonely to be your VOIP service provider.

Better than BT & SKY. We wanted to keep our phone number that we'd had since the 1970s. Both BT & SKY said that it couldn't be done. For PHONELY, it wasn't a problem. Really impressed with their customer service and prices and would definitely recommend. George and Laura were a pleasure to deal with.

The personal assistance from staff members, in particualr Katie has been outstanding. Each takes responsbilibiltiy for their parts of the service and nothing appears to be too much trouble. Proper customer service - many companies could learn a thing or two from Phonely.

Katie was very helpful sorting out the billing so that I had an invoice I could use to claim on my business expenses.

When my EE broadband with landline contract came to an end the basic renewal package offered was broadband only. As their service had proved trouble-free for several years I opted to renew, but set the start date a couple of weeks ahead to see if I could sort out the landline number issue. Losing it was unthinkable! Fortunately after a bit of research Phonely came to my rescue. Making contact by phone or email was simple. Responding to questions rapid, concise and tremendously reassuring. First the kit arrived. Everything fitted together seamlessly. The whole process was completed exactly as scheduled. If you are faced with the prospect of losing your landline number don't hesitate to contact the people at Phonely. Their technology is commendably user friendly.

I spoke with Sarah Very helpful customer service no pressure selling ,very informative and patient.Good service I have agreed to be contacted tomorrow Thank you in Advance the orchards

A refreshingly positive customer service experience. Helpful, pleasant and knowledgeable agent and technically everything worked as promised. No hanging around music-on-hold. If only more companies were like this…

thank you phonely for transferring my phone to your system so smoothly. Most impressed with your attentiveness through out the whole process and a special thank you to Katie for making sure that my line was up and running.

If only all moves were as easy as this. Slick, smooth, and hassle free. I cannot fault it at all. When I did have a query, it was answered immediately with detailed information.

I am very happy with the service so far. Keep up the good work.

Very pleased with all aspects of the phonely product and service. Smooth hassle free and my landline was up and running in no time ! Great customer service and special thanks to K*** for her care and consideration. Faultless service and highly recommended 5 - Star *****

Katie and others have been so helpful, patient and professional in helping me .I have no hesitation in recommending Phonely to others.

Had a slight issue so reluctantly phoned support, imagine my delight when I spoke to a human being who actually understood my issues and more importantly cheerfully resolved my issue very quickly, cannot rate Phonely highly enough. Brilliant service.

I've only just signed up for a VOIP service. So far the service, communications and delivery have been exemplary - professional, thorough, yet friendly and very responsive. On a 1 to 100 scale I'd put them at 100, and BT at 3 (that's being generous to BT)

The whole experience of dealing with Phonely from my first tentative enquiry to getting my phone up and running has been absolutely superb. I can’t remember dealing with a more customer focused company. Katie the advisor who has been handling my installation is the most proactive person I have dealt with. She has been ahead of the curve consistently, a real credit to Phonely. If only more companies followed the example set by Phonely life would be so much easier. Thank you to Phonely, and thank you to Katie. Monday felt so much better today!

The team at Phonely were excellent from the moment I made initial contact. The communication has been brilliant and the products supplied have worked as promised.

You have failed to provide our VPN phone service. This should have started on 04-07-2024 but phone service is dead.

Spoke with Katy over the phone helping my dad with his landline issues and was sorted out successfully Am very thankful for this :) kind regards Richard

The whole process was easy I was able to keep my old number and it was much cheaper! Your call centre staff are very friendly & efficient. What's not to like!