Lou was very helpful! We did a few practice rounds to boost my confidence then I think we got four successful impressions. Fingers crossed! Thanks Lou!

I visited the Oxford St location and had a great experience. Kokob was very friendly and talked me through the whole process and made sure I was feeling comfortable before we started the scan. Overall it was a great experience and I would recommend people coming to get the scan here rather than send in impressions

Excellent service, would recommend.

Lou was absolutely amazing to work with! So friendly and helpful getting my impressions done. Made the process simple and easy. She made sure that I had everything I needed to get those sent off.

Joanna is the best customer service person I’ve ever interacted with. She’s unbelievably tentative and helpful. Wasn’t even sure about going through with my purchase but her quick responses and thorough responses convinced me.

This is a great company, giving patients great opportunities to look & feel their best! NewSmile is affordable, simple to use/ follow, and work with (prompt responding). I truly appreciate the orthodontic treatment received from them. Supporting attendees like James and Julie (to name a few) made the experience much more reassuring, which built trust and confidence of the process. Wonderful People, Wonderful experience, Wonderful company. I love [my] NewSmile!!!!! THANK YOU

Good experience - very affordable and convenient. Just make sure to order extra retainers when you are done to keep your teeth straight. Lou helped coach me through the impression process - she was very helpful

Lou was very patient and informative. I was very nervous at first but she made me feel very relaxed throughout the process.

Really easy - Lou the impression specialist was great

she's very kind and professional. she made me feel very comfortable!

Ivy was great. She got me scheduled for the day and time I needed and when I realized I typed the wrong number for myself she changed it quickly. I’m really excited about my appointment. I’m ready to start this journey.

Mediocre results / asking for 449$additional I completed the assigned treatment only to find I should have had more steps. My teeth were still offset and gapped needing at least "three more steps" for a straight smile. When I reached out to the company, they told me they considered 80% of improvement to be proper treatment and if I wanted the addition steps it would cost an additional $449. So if you want 80% of straight teeth and are ok with mediocre then this is the company for you! They offered me free aligners for leaving a review - if only they had sent me the balance treatment my review would have been so much different ...

Lou was amazing and very patient! Thank you for everything!

DO NOT USE THESE SCAMMERS!!! Signed up months ago, despite having a video call for the impressions after totally disregarding what I'd told them about tray sizes it wasn't successful. Then had them book me an appointment for a clinic months down the line hundreds of miles away from where I live. Got there to be told that they'd never even heard of this company! Still fighting for a refund now....

Alfa was so incredibly helpful and persistent to get my aligners remeasured and sent out to asap. Excellent customer service. 5 stars! Thank you :)

Ivy helped me with my impressions from the beginning. She is very patient and knowledgable. We had a few false starts, not her fault, but she explained why we needed to redo and new kits were sent free of charge. She explained what happens next and I feel she is a very good representative for the company. Can’t wait till I get my aligners.

Ivy was great! She gave good instructions and was very professional and polite.

Lou helped me out a lot with my impressions and she was very concerned about my situation.

So far I have been very happy with New Smile I did my impressions and Lou has been very helpful. I look forward to getting my Aligners.

Great very easy with the help of Lou!