She was amazing and care about the result. She even went ahead and sent a new kit did not fit. Thanks Ivy

Ivy was very patient and very helpful in our interaction today. She made sure I was doing it correctly and produced the highest quality.

I have yet to receive the product, but the customer service I received in the process of ordering and finding out what was right for me was A+. Joanna answered my questions and was extremely helpful with proving me the link to get me in the right direction for which retainers were right for me. I received an email back very promptly after sending my initial email, and communication continued to be efficient throughout the process! Thank you so much to Joanna!

Thus far the experience has been great, with the easy of using the website and the information provided to guide you through practicing for the molds, they respond quickly to my email inquiry. My video appointment with Ivy, was great. She was very nice and really helped ease my nerves and helped me profect the process for getting a good mold. Ivy was very responsive to my request to reschedule my appointment too. I hope the straightening process goes as well too.

I visit newsmilelife Oxford Street was amazing experience Thank you KOKOB for being amazing ❤️

Ivy is patient, helpful and knowledgeable. She made a complicated process much easier.

Very good experience working with new smile I highly recommend

Ivy is so sweet and patient, she helps a lot and she is so kind! I really appreciate her!

Guided me through the impressions which made it easy and accurate.

Great customer service and they're really friendly and understanding, thank you, Crystal!

Ivy was the best! Kind and genuine. Walked me thru step by step. She made this process very easy. Excited to move into the next step.

Made me feel really comfortable very professional great experience

Ivy has helped me with so much patience. She welcomed me on every phone call, asked me how my day had been. I belive she is a wonderful employee and asset to the company. Very kind, pleasant, understanding. Communication skills superb.

Had an appointment with Kokob in London who did a 3D scan. She was super friendly, assuring and I would recommend the scan over doing the impressions as more accurate and easier. Thank you!

Apparently, despite having support through a video call, the impressions on my first attempt weren't good enough. I therefore had to pay another £39 to have a second go! I was advised I needed large trays. These turned out to be far too big (I don't know how they determined large from my original impressions). Believing they must be right, I did attempt to do the impressions. I'm waiting for the results but don't expect the impressions to be satisfactory. If this is the case, then I expect the the third kit to be provided free of charge. To this point I thought the service was good but this experience has significantly impacted this view.

Visited the Oxford Street office for a scan today. Great service from Kokob, put me at ease and did a wonderful job with my difficult teeth. Would highly recommend. Can't wait to see the aligners.

Lou was super patient and helpful. Not sure I could have done this without her support and guidance.

They been very helpful and quick to respond! I highly recommend !

Ivy was really great, she was patient and made sure I fully understood considering english is not my first language.

Nice customer service, easy to understand and will move forward with an impression kit later this year!