I bought computer bits worth over £1000 and ordering them wasent a problem got goods the next day, After about 4 months the harddrive went down. So i rang them up and they told me to send the harddrive back which I did and got a replacement within 5 days.These guys have been great and very helpful. I would recommend them to anyone as they know what they doing and know what aftersales is all about. I will always buy from advance tec as they are very reliable and have the latest uptodate goods in stock.

I ordered and received a PSU from them which was faulty. I RMAd it 1st class to them on 25/03/09 and it was 17/04/09 before the carrier received it for return. After unsatisfactory treatment and reactions to my complaints I asked for the name and address of the senior management and was told I would have to look for them at companies house. I still have not got the goods by the way the carrier is as bad as them.

Ordered PC components for £1000, 4 days later they send me an email and say that some components are not in stock and they are offering me some other (cheaper) components in exchange. Obviously I refuse and ask for refund, but they say that they can't do that as it's not company policy. Instead I had to buy something I didn't really want. After 3 more days, they finally send me an email saying that the payment has been cleared and I should receive the goods within 5 working days... 2 months later, a fan in my graphics card stops spinning, so I call them, the line is always engaged and after calling at different times of day and even different days, always the same person picks up the phone. How many staff do they have? I had to RMA my graphics card, which cost me 10 pounds when it wasn't my fault at all... I will never buy from them again. Total waste of money, time and nerves...

phone calls & emails unanswered.

Advancetec know how to treat their customers, i've spent hundreds of pounds there in the past and each time i left happy with my purchases, on the 1 time i had to return a product it was done fast and hassle free ...

When i rang through my order to advance tec i was greeted by a polite and knowledgeable representative. He took me through the process of ordering and as one of the components i needed was out of stock he advised me on a different product which worked equally as well. Highly rated and would advise anyone wanting to purchase pc components to give advance tec the first port of call.

I purchased a computer from AdvanceTec and when i recived it it seemed to have suffered some damage (probably on it's way to me) and would not display anything on my screen, i contacted there Tech guys who said that they would run through a couple of things with me and if they didnt work that they would have the computer picked up, although i was not happy about recieveing a computer that did not work i cant fault there service, the guy i spoke to stayed on the line with me for some time walking me through things and evan called me back the next day to make sure everything was ok.

Advancetec supplied me with goods that i did not order. They accepted this and said i could return for a refund. That was on 27/2/09 and so far despite many emails they have not replied or refunded my money. NOT GOOD ENOUGH.

Good communication, good product knowledge and very fast turn around of goods. Highly reccommended.

Very helpful, knew what they were talking about. Purchased system on Monday, high end unit, and was delivered on Wednesday. Called back week later with software issue, and the didnt nee dto help, but they pulled out all teh stops and got it fixed. Thank you.

perfect service. easy to speak to and get sound advice.

I bought an Asus M4A79T-Deluxe soon after release. I had trouble finding stock but Advance Tec were able to supply me. This is not the first time I have used them and certainly will not be the last. Recommended :P

I ordered a new HDD a couple of days ago it came 2 days later and worked perfectly, And because the one i wanted wasn't in stock they made it up by giving me the same HDD but with double capacity. My laptop works perfectly now, I really recommend you buy from this shop.; Thanks a lot for the great customer service.

I have been waiting ages for this, waiting for the first online seller to have them available. What usually happens with onliners is they advertise and don't have stock. Presently suprised i got my stock next day. Easy to work with and definately on the ball. Highly recommend.

I bought a ATI radion X2 graphics card from advance tec back in october 2008 come january the card had started to make a funny noise and over heat quite alot. I got in touch with the tech guys at advance tec who where very helpful as they gave me an RMA number to send the goods back to them, within 4 days i had received a brand new card from them. I would rate this company to any one as there customer service and technical support was very good.

Purchased a new BFG 1792MB GTX 295 graphics card, searched high and low on the net nobody else seemed to have in stock other than Advance Tec. received the goods next day which was a surprise, excellent service will recommend to everyone

My regular haunts would be Aria, Scan, Ebuyer, Dabs and MicroDirect. I ve orderd several times from AdvanceTec online with no payment problems goods are always received next day, fantastic service & Price.

been waiting a week for item, sent two emails asking if its been dispatched and no reply

I tried to order £400 worth of PC components from Advancetec, the first time I sent an order through the payment site declined the order and placed a £400 shadow on my debit card meaning for a week £400 was allocated to a failed purchase. I called the card payment service that Advacetec use (Protx) and they said they could only remove the shadow if Advancetec contacted them and asked them to. I called Advanctec, customer services seemed to have no real idea what I was talking about and apparently just told me what I wanted to hear as the shadow didn't clear and I had to wait a week for it to clear by itself. After a week I then tried to reorder this time via phone as I didn’t trust the payment service they are using. Again I just got the impression the sales guy was going through the motions and when I asked for a email confirmation he told me that I’d get one 'sometime today' not really good enough. After 3 hours and no email I went to Scan.co.uk and got the same parts for only a few pounds more, my order was processed immediately and shipped next day for less than what Advancetec charge for 2-3 days. All in all it if Advancetec want to give the impression they don't care then why should customers care to buy products from them?