I had the unfortunate experience of dealing with MoneyJar, and I must say it was a complete nightmare. I made a payment of €154 on October 5th, and since that day, my life has been filled with frustration and disappointment. MoneyJar not only failed to refund my money as promised, but their customer service has been utterly unhelpful and downright frustrating. From the moment I realized that my money was not refunded, I attempted to reach out to their customer service for assistance. To my dismay, it quickly became apparent that their customer service team was nothing short of a disaster. I was met with indifference, unresponsiveness, and a complete lack of empathy. I've spent countless hours on hold, waiting to speak to a representative who seemed more interested in brushing me off than actually addressing my issue. When I did manage to get through, I was met with vague promises and empty reassurances, but no concrete action was taken to resolve my problem. It's been over a month, and my €154 is still missing, thanks to MoneyJar's incompetence and lack of integrity. They have proven themselves to be untrustworthy and unscrupulous, leaving me feeling frustrated and ripped off. I have not encountered such a lackluster and unhelpful customer service experience in my life. I strongly advise anyone considering doing business with MoneyJar to think twice. They have no respect for their customers, and they are more than willing to take your money and run. This experience has left me with a bitter taste in my mouth and a warning to others: steer clear of MoneyJar at all costs.

Great app. Could do with some more features and a refer a friend scheme to so we could share the love and gain rewards

Works well. Quick and easy to use. Keep it up!

Worst bank experience … They set up random maximum amounts from one day to another and send back my salary to my employer. This is very unprofessional. They created issues that they are not fixing themselves making their customer solve their incompetence.

The app is very user friendly.

I received your mail request for a call on September 13th and haven't heard from moneyjar. I confirmed my availability on the same day and have been waiting since then without a call, or follow up email from moneyJar team. This is not the professional support I was expecting from Money Jar team for the following reasons: 1. Losing all my money through moneyJar without notifying the account holder about the unauthorized transactions. 2. A week later a moneyJar support personnel concludes that I won't be getting my money back without proper investigation. 3. Requests account holder for a call and never call them back. Please understand and empathize the issue I am going through and return my funds. It's been a horrible experience with the moneyJar support team without knowing status of my complaint my head is bursting here. Please respond at the earliest. Regards Meghana

Money went missing, has been missing for several weeks now and absolute no communication from the "company". This is an absolute scam app with a customer service that is overly friendly however far from actionable. I am busy talking to my lawer to see how I can best claim my money back for fraudulent activity as well as misappropriation of funds.

Great app. Easy to join and add money. Love the jars idea which I find great for saving. Keep it up

On march 2023 160 eur disappeared from my account. They lied to me and changed my bank statements to get away with it. Luckily I was able to download the original version of the bank statement before they changed it - this is my proof that 160 eur disappeared and they never refunded me. I will go to Garda with these bank statements to let them decide if this was a crime. Recently they had a huge f*** up with incoming bank transfers and all customers didn't receive incoming transfers to their MoneyJar account that exceeded the amonut of 5400 eur. They never sent any apologies, none. I only know the details of this situation because my friend, who also got impacted, had a chat with them via WhatsApp. Me on the other hand, I had an e-mail conversation with Ronan from customer support and he never came back to share any information of what happed to my incoming transfer. Shame on you!!!!!

Please close you account i have already closed mine

Quick registration, easy to use and quick response times for any issues. Keep it up!

I found the process very easy to follow . So far I’ve had no issues so I’d have no problem recommending this app

Is the bad bad digital bank I see in my life they keep out money for weeks and weeks don’t sourt the problems and we have to stay without our money if u do need just don’t use is bad

This happened in the last week. I was looking for an alternative to AIB, a second account, and was directed to ccpc.ie where I found them. Central bank told me they are not regulated, and don't know them. A guy answered, and said it was easy to get started with them, The documents did not upload with a message saying "system hiccups". Technical support was provided by a lady who was not comfortable with concepts like logging into email. She could not make it upload after which they were not available. Maybe their system has crashed or this is a company running out of someones backyard, I think better not to trust your money with them. I'll stick to regulated from now, its safer CENTRAL BANK OF IE - OR WAS IT CPCC.IE TOLD ME YOU WERE NOT REGULATED SO MAYBE YOU HAVE UPGRADED SINCE THEN.

I have done a transfer to a friend - the money has never arrived and after 3 months moneyjar is still not able to track the money. I had done several transfers to this recipient with moneyjar - so the details were saved and we are sure the details are correct. I can’t do anything so I might have lost the money… I don’t recommend this bank. I have heard other bad experiences with it.

I have been struggling to use my account for morethan 5 days now, no bank transfers, no payments or swiping, it keeps declining although i have money in my account. The consultants are useless as hell, and the boring thing is there’s no physical bank to go and get help.

Got unrecognized transactions twice in less than 6 months. First time, they allowed me to fill a charge back request but 10 months have passed and still haven't received my money back. The second time, despite trying several support lines (email, phone, app chat), no one was able to solve the problem and they didn't allow me to fill a charge back request. I lost +100 EUR and still haven't got anything back. I closed my account. I'm advising all my friends to do the same. Do the same!

Nothing to declare

My son tried to transfer funds to a bank card in another country. Funds were withdrawn from the account, but no one received them in another country. For three months, the son corresponded with the bank, but there was no result. The funds were not returned to him. They didn't even provide information about the transfer. This is not a bank, but a bunch of scammers. I would not recommend anyone to open an account here.

One star only because I can't give zero. My student son and friend wired a deposit and rent for an appartment to a client of this bank and who turned out to be a a scam artist. Numerous emails and documentation have been sent but this bank does not even have the courtesy to reply, let alone look into the matter. Totally unprofessional and untrustworthy