Charged me for an order and did not process it. The customer service form does not process so there is no way to contact them. SCAM Website!

I am a big fan of Parfumdreams. Great value and top quality. Also, their customer service is excellent if you need to follow up on anything.

Sending the package took more than a week but it was before Christmas so understood. But customer service is just the worst. Asked for a return, had to talk to the chat ai that could not identify my order for the first about 10 tries. Sent an email, no reply for days. Tried again a week later, ai was finally able to get a return label. Of course I had to pay for return despite reading on the website that it would be free of charge. After almost 3 weeks I got a reply to my email with a new return label, by that time my package was already on the way back. It was delivered to them 2 weeks ago, still no refund or any update. I understand it might be busy after holidays but communication still shouldn't be this hard, absolutely terrible customer service experience. Product was okay by the way, just returned because I found a better price elsewhere.

Got charged for the same product twice

I have paid €9.99 for the yearly membership which is meant to give you free delivery and 10% discount but I'm not getting the discount or the free postage. I have tried to contact them on multiple platforms but my issue has still not been resolved. No customer service and if you pay the premium membership you will not get the service you paid for.

Excellent service, Excellent value. Correspondence accurate & useful.

I'm giving you a 5 star because my experience has always been top class. Through no fault of yours, storm Darragh had me biting my nails until Christmas Eve when, lo and behold, An Post squeaked past the finishing post. So, important presents arrived just in time!

Horrible service, order not received since beginning of dec . Send couples of emails and call but still no refund. Really bad customer service. Just be careful before buying as worried of fake website now

Update 06/01/25: my parcel managed to arrive just in time on the 24th and I received a full refund as well. Review was 1 start now changed to 4. I ordered a gift on the 2nd of December to ship with Evri to Ireland. I sent an email on the 10th and then the 12th because I couldn't get through on the phone. They took their time getting back to me and to which they said oh please check again in 5-6 days (very helpful) even though there hasn't been an update since the 04/12/24. I've then sent 2 emails after their update on the 17th and 19th to which I got no reply from so then I called. The said they'd look into this and get back to me. Then I was told it was because of Storm Darragh finally on the 23rd which they failed to mention in the email, did they even check when I first asked... definitely not. Now my stuff won't arrive until after Christmas even though the storm was at the start of December. So the courier has decided to close for the next 2 weeks after the storm or what's going on because how can it still not arrive, where is it even sitting??? I'd say it will be delightful experience to even request my money back so I can buy the gift I want from elsewhere. Won't be using this site again.

Love the products on this site. However, my last order proved disappointing!.. one bottle cap was slightly open and had split all over the box… maybe best to tighten or sellotape caps of certain products. Thanks

Unfortunately my order has been lost by shipping company :(

I have used this company twice before and received exactly what I ordered . However I have no idea what on earth they are doing right now ordered on 3/12/24 didn’t mind if they arrived after Christmas however the order says delivered and nothing has arrived I can’t get through to the company at all it was a value of €125.70 too I just want my money back

Awful customer service! I have placed my order on December 2nd and I haven't got my package yet. It seems to be stuck in the Netherlands somewhere. So beware, even if it's a .ie site, the goods are coming from abroad. I have contacted the customer service by email 3 times and I received no reply and now I won't get that gift on time for Christmas!

I purchased many times from this store before and never had any problems, but on the 1st December I made 2 orders with over €150 value and still not received my order. Tracking number doesn’t show any update from 4th December. I tried to contact customer service few times, but didn’t receive any response which is very frustrating especially items were purchased as Christmas gifts. It looks that customers service doesn’t exist there and if something goes wrong it is a problem to sort this out

Avoid this company. I ordered a primer worth 45 euro on 23/11/24 and received a horrible coloured 20 euro lip gloss which I cannot use. I have emailed 5 times. No customer service at all. Will never use again. Please avoid!

I always had a great experience with Parfum Dreams. I have their premium account and the delivery was always really quick. However, since they started using Evri for their deliveries, the service became appalling. I ordered something to take on my holidays as a gift for my sister. And the order hasn’t been updated since the beginning of the week. According to their delivery times, I should have received the items by now. But so far, no updates. Will have to return the items since I’ll now have to buy everything again in a physical shop. Just what I didn’t need!

No Delivery, my funds were taken from my account the day I ordered, 12 December, still NO DELIVERY, no updates, please advise

I placed my order on the 9th Dec, 24.I had to phone Perfumedreams Hotline on the 18th of Dec, to request my Track & Trace email. I could get no information as to when I could expect my order to be delivered.

I placed 2 orders on Dec 1st, they were dispatched then but the tracking hasn't moved from the Netherlands since December 4th. Have tried contacting them through the website, by email & by phone numerous times and have had no response. No response from their shipper either. Very frustrated and annoyed! I understand deliveries can be delayed but there's no excuse for their sever lack of communication. Just want to try to get a refund now!

Still waiting on my order to arrive, messaged three times so far and have no response on when it will be delivered. Tracking isn’t telling me anything the last few days and I bet it won’t arrive in time for Christmas.