Despite pre booking taxi for collection at landing; after I landed to call driver, the job hadn’t been planned so I needed to wait for 40 mins! Would have been much easier to call Uber / get taxi from airport, but journey is pre-paid. Disappointing service. The only time I have ever pre booked collection as it was late at night! I was honest in landing time and had no luggage to ensure quick departure . Unfortunately my advice is to lie on landing time or ensure you are not waiting!

Pick up from home to Southampton cruise terminal was fine. Also booked pick up with ship due to start disembarkation at 7.35am. Took a little time to get our cases and out by 8am. Driver decided he did not want to wait. We were told by OTS that he had another job at 8am! Our journey was about 1hr 30mins so this was a very disingenuous answer. OTS organised an Uber after our call but charged an extra £15 for the original driver call out. So I would sum this up as appalling service for which we were charged extra. Do not use. I will only use a local trusted service in future.

A reliable and smooth service. Polite communications with timely reminders. A pleasure to use for any airport travelling needs. Used 6 times in the last 3 months. All of them excellent. Many Thanks

We used this taxi company on the 17th October to the airport..(Manchester)driver was on time, very polite lovely car, got us there in plenty of time, we then returned on the 24th , different driver, but was again very polite, we were his first customers , the car was lovely, he stayed In touch, very well mannered. Would definitely use them again !

I would like to give review about this company mainly so worst company in UK.With online system and very careless customer service of no time to listen passengers problem.I have booked by mistake now regretted.I have reported this company to Transport of Department about the issue.I have try to solve with them but they wouldn’t bother mainly corporate companies not caring for others only money minded business.Please be aware of this company for our public this is genuinely affected by this company by charged me unnecessarily without concern of my children's and family.

Our driver was safe, knowledgeable and helpful Fantastic service

Amazing service Have used a few times now

Friendly and chatty taxi driver. On time and arrived on time.

I booked a car from Auchterarder to Edinburgh airport for 29 Sept at 5 am. The company provided a drop down list of pick up sites. I chose Craig Rossie hotel. The invoice stated Auchterarder, Craig Rossie. Little known to me, whoever provided the listing had the wrong postal code or the hotel. I am 73 years old with health issues. I was travelling by myself. I called the driver, he briefly said it was my fault and problem and to sort it out myself. I called the office, same thing, no assistance, it was my problem sort it out and I would not get my money back. The conversations were so brief. Almost as if it happened frequently. Is Onward travel not screening their subcontracted companies. I need my money back. I will not get rid of the memory of the stress and anxiety from standing in the dark, by myself, stranded by people who just didn’t care. From reading the reviews, the Edinburgh area does seem to be a bit of a hot spot.

Very reliable always on time and no hassle

We were waiting for our pickup at Southampton Cruise Port at 8.30am and got a message that our pickup was on the way. Right up to 9.15 after numerous calls I get told that he is 5 minutes away and we decided to get a taxi to catch our National Coach. Unfortunately we arrived late and missed the coach due to your driver. We had to use the taxi to drive us to Heathrow Airport. We are extremely angry at his incompetance and inefficiency. I would like a refund on this service.

Never Use This Company Absolutely SHOCKING DRIVER & company DONT CARE !!!!!! Our journey was quite the wild ride yesterday. On winding 2-lane roads signed for 30mph Mohammed was careening around corners at 55-60 mph, and passing cars and lorries on blind curves. When we asked him to please slow down he went even faster. We know you are not responsible for his behavior but we’ll report him to the City of Edinburgh Council, Licensing Section. Even our friend Bob, a former air force helicopter pilot in Vietnam, was very concerned. 😳

All happened as promised

Unexpected price increase. Booked and pre-paid taxi, only to be told 2 days before that price would be £10 more due to availability of driver. They agreed their T&Cs did not specify that customer would have to pay any extra costs, so I refused. They said tough. Absolutely not impressed. Do not recommend.

Booking - excellent service. Notice of driver allocated etc. Pick up from home - driver on time and very courteous. Pick up from airport not so smooth. Driver in Arrivals as requested but had to walk, with suitcases, to another car park across the road. Driver not in pick up zone close to airport.

Excelent service

I have now used Onward Travel Solutions for 6 journeys to Heathrow and 6 journeys home from Heathrow. All the drivers have been polite and on time and most keeping me up to date with their whereabouts. The cars have been spotless and the drivers friendly and helpful. Booking is very easy and when I had a flight cancelled in Sicily due to Volcanic ash it was no problem rebooking with text and email Booking details come by return with drivers numbers The cost is considerably less than my local companies which is a bonus

A catalogue of disasters. Firstly my taxi was supposed to arrive at 02.45 but did not arrive(flat tyre) rang office and they said they were hunting around for a replacement(none!!) Another taxi arrive at 03.45, electric taxi, which had no electric charge so could not take me onto my airport! Rang the office again who suggested I take my car, so I did(very reluctantly,but no other choice) and was reassured that I would be reimbursed for the car park. Carpark for 3 nights (£ 180), just caught my flight, boarding as I got thorough security. I sent my parking tickets and lounge access (which I had paid for)but was offered the difference between my reimbursed taxi fair and the carpark/lounge , just over £30, I suggested that I was very anxious/upset by what had happened and thought that the car parking would be reimbursed fully. The response was from the young man I spoke to was ' so how much is your anxiety worth per hour' at that point I gave up and thought how very poor the customer service was, and could not believe the response. I have given the firm 2 stars as the lady I spoke to initially, although she could not do anything was kind and sympathetic, more than I can say about the firms other employees contacted. My advice do not book with this company

he was there on time. we had a very nice journey with a lovely dirver

Booked a taxi from Bristol airport to Hereford hospital for my nephew who travelled from Madrid to come and see his dying grandfather. None of us wanted to leave my dad as it was obvious his time was near. I was worried as I had read the reviews and it felt like real leap of faith as I had no idea who this company was but had read some of these reviews. I hassled them quite a bit about the booking - even considering cancelling it as I was so nervous about my nephew being stranded. His flight was delayed 2 hours getting in around 1am . The driver was there , no issues at all and drive my nephew back to us without any problems whatsoever- other than him missing his grandad by 10 minutes 😞 So thank you x