Builders Merchant Direct

Unit 2 Power Park, S63 9BL, Rotherham, GB
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4.50
Based on 146 Reviews

5

80.82%

4

6.85%

3

6.16%

2

2.74%

1

3.42%
About Builders Merchant Direct

Contact Info

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Deborah Moss
United Kingdom | 31 March 2025

good company to deal with , friendly, professional, excellent service.

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Payne
United Kingdom | 21 February 2025

Driving on the M1 and driver was very aggressive, narrowly missing multiple accidents. Wouldn't put any support towards a company who take no consideration for others, particularly when in a vehicle that can kill an entire family in one.

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CRAIG DOUGLAS
United Kingdom | 30 November 2024

The service from start to finish was first class and communication on delivery was above and beyond when I phoned office about my delivery time as I was working nice to see first class customer service

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Steven
United Kingdom | 27 November 2024

Great price, good communications and really helpful delivery driver. The product is widely available so these points are important.

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Dan
United Kingdom | 27 November 2024

I was told 36 hours (at approx 1630) prior to delivery an item wasn't in stock and not available until the following week. I could work around this but the following day they informed me they had cancelled my delivery with the rest of the materials (this was on the day before delivery was due). Whilst they talk about understanding the frustration and impact they've caused, there wasn't much genuine effort made by the sales manager to help resolve the issue. My only option was to accept delivery at the next available opportunity at their convenience which I do not consider to be them making "every effort" to resolve the issue. A complete lack of taking accountability for the mistake putting all the risk and cost impact on the customer. I've had 2 successful orders prior to this and the products are good, albeit that the PIR insulation board delivered was a bit battered but I appreciate these are relatively fragile and I was able to work around the damaged sides.

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Martin K
United Kingdom | 20 November 2024

Amazing service Fast delivery 🚚 Thank you

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Chris Ealls
United Kingdom | 02 November 2024

They sent unusable extra pieces that I had to then dispose of myself with several trips to the tip

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Clive Domnick
United Kingdom | 21 October 2024

Good communication, smooth delivery

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Nick Piuian
United Kingdom | 06 October 2024

Great company. Fantastic service! Very reliable services, delivery was fast and the materials are of good quality. Will use them again and recommend them.

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Raymond Wilkie
United Kingdom | 01 October 2024

The complete process from placing the order, being kept informed and deliver two days earlier then first suggested was a breeze and items were well packaged. First class service.

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Bartosz Staskiewicz
United Kingdom | 14 September 2024

Great and fast service.

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John
United Kingdom | 07 September 2024

Great service

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james
United Kingdom | 21 August 2024

Very pleased with this company will use them again

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Christine Yarwood
United Kingdom | 19 August 2024

very helpful

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james bird
United Kingdom | 12 August 2024

Great price, easy web ordering, fast delivery and a very friendly and helpful delivery driver.

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John
United Kingdom | 12 August 2024

Good service, products and prices.

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Geoff Ness
United Kingdom | 07 August 2024

First class customer service. Fast response to queries or problems. Goods delivered quickly and in perfect condition.

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Sue
United Kingdom | 23 July 2024

The driver was excellent he brought the items into the drive.

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Graeme Kennedy
United Kingdom | 20 July 2024

Good service from d driver

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Jason
United Kingdom | 16 July 2024

Great communication and fast delivery, faultless service

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