Great products, Penn Elcom always has what I need for my projects and always arrives in a timely manner.

I have been purchasing Penn Elcom products for several years, and I have always been very happy with the quality of their products. However, my latest purchase had clearly not gone through adequate QC checks before being sold, as it was not manufactured correctly. The Customer Service team did deal with this very quickly and efficiently, but unfortunately the replacement product they shipped had exactly the same defects, despite advising that they had physically QC'd the item before shipping it. Again, the Customer Service team were helpful, but have been unable to send out a further replacement. I shall put this down to being a one-off case, but they probably should try and address their QC issues, or I will have to consider an alternative manufacturer for future purchases.

Finding what I needed was easy and having suggestions of compatible hardware took the guess work out of what else was needed. Thanks

The ordered item was delivered

Penn-Elcom are extremely communicative should there be issues, offering alternatives should that help and their fulfillment of orders is very fast. Packaging used to be an issue, but it seems they are taking greater care to avoid shipping damages now.

Fair price, timely delivery, excellent in-process communication.

A small order was handled fast and I was kept well informed of order progress and delivery

Fast, easy transaction and lots of relevant communication :)

The whole online order process was simple & straightforward.Received confirmation email within 5 minutes Arranged to collect goods from the factory as it's only a couple of miles away

Penn Elcom is always my first choice for Pro Audio gear! Great people!

Great Communication and update. Fast Shipment. Good Prices

Top quality products at very reasonable prices. Also the time from order to delivery is fantastic.

I phoned knowing very little about the product and weather it was suitable for my application. I had about a dozen questions, some quite technical. The sales person was spot on, even pointing out options I was not aware of. Prompt, great service, thank you.. .

Easy Web page to navigate

It was good I will and wood order a gain 100%

Great company, who have the products I need and send them to me fast. Really appreciate all the service they provide. Many Thanks Penn Elcom

Penn-Elcom has great products at great prices. Website makes it easy to place and track orders.

Great product, great communication. Couldn’t be happier!

Easy to order quick to dispatch and the product is amazing quality. We will buy more.

communications were 1:1 and thorough, at times when conveying shipping receiving caveats a bit TOO thorough redundant and insistent. But it was understood why given product size and weight